Are there specific leasing staff I should ask for during a tour?

Reviewers name Sunny, Kayla, and Juliette as particularly knowledgeable and helpful during tours.

What amenities does the complex have?

The fitness center, pool, and onsite bark park are mentioned positively by residents. Your website lists a poolside courtyard and self-guided tour option.

How quickly do they respond to maintenance requests?

One resident reported maintenance entering an apartment multiple times over 10 days without clear explanation; another praised the maintenance team response. Response time appears inconsistent.

The Sterling at Oak Hills

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 305 Google reviews · How we rank ›

4.0(305) 67 composite score See reviews on Google ✓ Google-verified

Affordable & Section 8 HousingPet-Friendly ApartmentsLuxury ApartmentsStudent HousingFurnished & Corporate HousingGated & Secured Communities

Location: Northwest Side, San Antonio
Services: Affordable & Section 8 Housing, Pet-Friendly Apartments, Luxury Apartments
Reviews: 305
Ranking: #72 in Affordable & Section 8 Housing
Best for: prospects comfortable touring in person, less suitable for those needing reliable management communication.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Tours impress new prospects, with staff like Sunny and Kayla consistently praised for knowledge and patience. Tenants face a sharper reality: communication breakdowns over repairs leave residents in damaged apartments for weeks without clear timelines, management threatens collections over disputed fees months after move-out, and common areas deteriorate visibly while residents continue paying full fees for services that vanish without explanation.

The fitness center and pool get genuine appreciation, but longer-term residents describe a community that lost its soul. Regular events and vendor days stopped, gate systems fail leaving a supposedly secure community vulnerable to vehicle theft, and when residents complain online they get action; offline requests sit in phone queues. Front desk staff remain helpful, yet management appears unwilling to communicate directly or offer meaningful remedies for disruption.

Praised for

friendly leasing staff during tours
good fitness center and pool amenities
maintenance team responsiveness on repairs

Watch-outs

poor communication from management on repairs and fees
inconsistent maintenance and cleaning of common areas
amenities unavailable or service reduced without notice
gated community security failures and vehicle theft

poor-communicationunresponsive-officeslow-maintenance-responseamenity-qualityfriendly-staffparking-issues

Best for: prospects comfortable touring in person, less suitable for those needing reliable management communication.

Think twice if: You need responsive management for repairs, transparent fee communication, or expect a gated community to prevent vehicle theft.

What This Community Gets Right

welcoming leasing tours
fitness center and pool amenities
pet-friendly with onsite bark park

Before You Tour

Leasing staff named: Sunny, Kayla, Juliette praised for tour experience
Maintenance team named: Mike and Jose
Resident describes gated community gates stuck open for days, multiple vehicle thefts reported
Fitness center access removed for months during system upgrade without advance notice
Valet trash pickup times inconsistent; pest control service tracking unclear

Maintenance, Management & More

Luxury Apartments: Higher rent than comparable luxury complexes but maintenance and services have declined under current management.
Pet-Friendly Apartments: Onsite bark park offered; residents report inconsistent enforcement of dog waste rules and lingering urine odor in hallways.

Compared to Nearby Communities

Rated 4 against a 3.6 average across the 126 affordable & section 8 housing businesses listed here.
Has more Google reviews than 85% of the businesses in this directory.

How This Score Was Calculated

How We Score

Star rating 32

Review volume 100

Review recency 100

Review sentiment 45

Profile completeness 100

Verification 30

Scores by Category

215

Common Renter Questions

Are there specific leasing staff I should ask for during a tour?: Reviewers name Sunny, Kayla, and Juliette as particularly knowledgeable and helpful during tours.
What amenities does the complex have?: The fitness center, pool, and onsite bark park are mentioned positively by residents. Your website lists a poolside courtyard and self-guided tour option.
How quickly do they respond to maintenance requests?: One resident reported maintenance entering an apartment multiple times over 10 days without clear explanation; another praised the maintenance team response. Response time appears inconsistent.

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