Greater San Antonio Apartment Complex Guide
Menu
Check Availability Call

The Sterling at Oak Hills

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 306 Google reviews · How we rank ›

4.0(306) 67 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 HousingFurnished & Corporate HousingPet-Friendly ApartmentsStudent HousingLuxury Apartments
The Sterling at Oak Hills
Services
Affordable & Section 8 Housing, Furnished & Corporate Housing, Pet-Friendly Apartments
Reviews
306

What Residents Say

Tour-goers consistently praise leasing staff like Sunny and Kayla for patience and knowledge, and residents enjoy the fitness center and pool. However, long-term residents report a sharp decline since management changed: amenities sit uncleaned for weeks, gym access was suspended without notice, gates fail to secure cars, and management ignores requests for days. Lease-end fees appear with no warning months after move-out; residents pay for pest control and valet trash that don't arrive as promised.

Praised for
  • leasing staff warmth and knowledge during tours
  • fitness center and pool amenities
  • maintenance team responsiveness
  • friendly front office
Watch-outs
  • management unresponsive to maintenance and resident concerns
  • amenities and services charged but unavailable or inconsistent
  • poor lease-end and billing communication
  • gate security failures and vehicle thefts
  • cleaning and pest control neglect
friendly-staffslow-maintenance-responseunresponsive-officeamenity-qualityhidden-feesparking-issuespoor-communication
Best for: Prospective residents prioritizing tour experience and move-in convenience.
Think twice if: Consider elsewhere if you value consistent amenity access, prompt maintenance response, transparent billing, or secure parking.

What This Community Gets Right

  • tour staff attentive and knowledgeable
  • fitness center and pool on-site
  • pet-friendly with bark park
  • gated community layout

Before You Tour

  • Tour staff members: Sunny, Kayla, Juliette praised for patience and knowledge
  • Maintenance team: Mike and Jose noted for responsiveness
  • Management company: Greystar (reviewers cite legal scrutiny at other properties)
  • Community manager: Kat criticized for slow problem-solving
  • Gate failures: gates stuck open for days, vehicles reported stolen from gated areas
  • Amenities charged but unavailable: gym access suspended for months, pest control inconsistent, valet trash pickup unreliable

Maintenance, Management & More

Luxury Apartments
Tour experience excellent, but long-term residents report amenities degraded and billing practices lack transparency.
Pet-Friendly Apartments
Bark park on-site but pest control and dog-waste enforcement inconsistent; residents report odor and pest issues.
Gated & Secured Communities
Gates malfunction and remain open for days; vehicles stolen from parking areas despite gated claims.
Furnished & Corporate Housing
Limited evidence from reviews.

Compared to Nearby Communities

  • Rated 4 against a 3.61 average across the 115 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 32
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
216
4
13
3
8
2
5
1
64

Common Renter Questions

Are there staff members available during tours?
Yes. Leasing staff like Sunny, Kayla, and Juliette conduct tours and answer questions about floorplans and amenities.
What happens if I need maintenance help after a problem?
Response times vary. A new maintenance team (Mike and Jose) is noted as responsive, but residents report delays of days to weeks on issues like dog waste and elevator cleanup.
How secure is the parking if this is a gated community?
Multiple residents have reported vehicle thefts from the lot despite the gated layout. Gates have malfunctioned and remained open for days.

Similar apartment complexes nearby

San Antonio Station Apartments
71

San Antonio Station Apartments

4.3(150)✓ Google-verifiedPublishes prices

Management and maintenance turnovers have sharply divided tenant experience. Recent leadership has invested in lighting, parking enforcement, and rapid repairs, winning praise from those who value the medical district location and low rents. Older units plague residents with roaches, thin floors, and inadequate pest control; some tenants report management resorting to AI-generated responses and selective policy enforcement. Long-term stability remains unclear given past staffing swings. Students and medical professionals are drawn by proximity to UT Health Science Center and affordable rents ($700-$890), but face hidden costs: lease-break fees, disputed move-out charges, and monthly add-on fees. The complex works best for those who can document issues thoroughly and tolerate aging infrastructure while management attempts recovery.

Pet-Friendly ApartmentsStudent HousingLuxury Apartments
View profile
Botanica Oak Hills
74

Botanica Oak Hills

4.3(53)✓ Google-verified

Staff excellence drives the experience here. Leasing agent Alexis Dominguez and property manager Angela Frieda consistently earn praise for attentiveness and warmth during tours and move-ins. Maintenance supervisor Tony Ortiz responds quickly to repair requests, often resolving issues within hours, and residents note his reliability and cheerful demeanor across lawn care, AC work, and general upkeep. Residents value the modern 2-bedroom layouts, attached garages, gated security, and amenities like the fitness center and pool. The community feels safe and quiet, with landscaping and common areas kept clean. Pricing is noted as reasonable for the quality offered, and the online maintenance ticketing system removes friction from small damage reports.

Furnished & Corporate HousingLuxury Apartments
View profile
The Vintage
68

The Vintage

4.1(75)✓ Google-verified

Long-term residents consistently praise responsive maintenance and a genuinely engaged office team who handle requests quickly and treat tenants like family. Staff like James (maintenance supervisor), Nick (leasing), and Megan stand out for going extra yards. Security, parking garages, and gated access draw strong appreciation, especially from Medical Center workers. Newer or dissatisfied visitors paint a sharper picture: worn carpets, damaged baseboards and cabinets, a cramped gym, and a neglected pool undercut the "luxury" branding. Some cite gnats as an unaddressed pest issue. The core tension is one of aging infrastructure marketed at luxury prices.

Furnished & Corporate HousingPet-Friendly ApartmentsStudent Housing
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-23