Greater San Antonio Apartment Complex Guide
Menu
Check Availability Call

The Oaks Apts at Medical Center

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 131 Google reviews · How we rank ›

3.5(131) 57 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Oaks Apts at Medical Center
Location
Northwest Side, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
131
Ranking
#217 in Luxury Apartments
Best for
Relocating families or military personnel prioritizing safety and location over intensive maintenance scrutiny.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

A polarized property: families and military tenants consistently praise safety, lighting, and upkeep, while recent residents report a different experience entirely. From mid-2025 onward, complaints intensify around pervasive roach and raccoon infestations, months-long water failures, mold accumulation, and management's slow responses to work orders. The complex also missed a virtual tour entirely and made move-in units unlivable. Under new management as of summer 2025, yet pest and infrastructure problems persist despite staff efforts. Air quality concerns were severe enough that one resident reported marked health improvement after moving out.

Safe neighborhoods and spacious layouts remain real selling points, though only for those who can navigate significant maintenance and pest risks. Healthcare workers and families should weigh proximity to the medical center against documented infrastructure neglect.

Recent shift: Marked deterioration from mid-2025 onward. Older reviews (5-6 months ago) were largely positive about maintenance, safety, and community feel. From July 2025 forward, new management took over amid severe pest, water, and mold crises that persist despite acknowledged effort to address them. This shift is documented in detail by one long-term resident.

Praised for
  • responsive maintenance (when working)
  • safe, well-lit grounds
  • spacious, updated units
  • good location near medical district
Watch-outs
  • severe pest infestation (roaches, raccoons)
  • poor water/hot water issues
  • mold and odor problems
  • unresponsive management and slow work order resolution
  • inadequate move-in condition
  • thin walls and noise transfer
responsive-managementpoor-communicationclean-facilitiespest-problemsquick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officesafe-communityamenity-quality
Best for: Relocating families or military personnel prioritizing safety and location over intensive maintenance scrutiny.
Think twice if: Recent tenants faced months of water outages, roaches in appliances, mold, and raccoon intrusions; management response was slow despite work orders; air quality issues reported.

What This Community Gets Right

  • Safe, well-lit parking and grounds
  • Spacious, updated unit layouts
  • Convenient medical district location
  • Pet-friendly options available

Before You Tour

  • Unit move-ins arrived with dirty carpets, non-working plumbing, and no washer-dryer despite being promised
  • Hot water failures lasting weeks; residents boiled water for showers
  • Roach infestations documented inside refrigerators, dishwashers, and pantries; dead roaches layered in appliance motors
  • Raccoons entering roof cavities and scratching residents awake at 6 a.m. for 30 minutes; work orders not addressed
  • Mold on personal items (shoes, gaming equipment covers) indicating poor air quality
  • Lease year July 2025-July 2026 documented as particularly problematic; new management acknowledged trying but noted extent of issues
  • Virtual tour system failed to connect applicant on scheduled date despite multiple email and text reminders
  • One resident reported skin irritation and sleep issues resolved after moving out

Maintenance, Management & More

Luxury Apartments
Updated units and spacious layouts praised, but severe move-in condition, mold, and pest issues contradict luxury positioning.
Pet-Friendly Apartments
Website claims pet-friendly units, but reviews do not confirm pet-specific service quality or restrictions; no tenant feedback on pet policies.

Compared to Nearby Communities

  • Rated 3.5 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 3
Review volume 92
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Scores by Category

5
73
4
7
3
2
2
5
1
44

Common Renter Questions

Does The Oaks offer in-unit washer-dryer?
Their website lists washer-dryer in units, but reviewers were assigned units without them and had difficulty getting units fitted despite repeated requests.
Can I schedule a virtual tour?
Virtual tours are listed on their website, but a recent applicant's scheduled tour went unanswered despite multiple confirmations and reminder emails.
Is the area safe for families?
Reviewers with children consistently mention feeling safe due to well-lit parking and grounds, and quiet neighbors. However, pest and mold issues pose health concerns.

Similar apartment complexes nearby

Carlyle Place Apartments
79

Carlyle Place Apartments

4.5(104)✓ Google-verifiedPublishes prices

Residents consistently praise Tracy and Jamal in the leasing office for genuine, responsive service and rare management that treats tenants as people, not numbers. Maintenance responds same-day or next business day to all requests. The complex delivers clean grounds, a quiet community, and strong convenience to the Medical Center, Loop 410, and nearby shopping; multiple residents note it as a standout value relative to what they pay.

Pet-Friendly ApartmentsLuxury ApartmentsStudent Housing
View profile
Wellington Estates
72

Wellington Estates

4.3(239)✓ Google-verifiedPublishes prices

Wellington Estates draws sharply divided opinions. Some residents praise staff like Samantha, Cole, and the front office for quick help and good communication, and note the location near shopping and hospitals is convenient. Yet multiple recent reviews detail serious problems: persistent roaches, hot water outages lasting weeks, a raw sewage backup that contaminated units, and management that ignores tenant harassment and safety concerns. One resident waited five months for a refund and called the leasing office repeatedly with no resolution. The complex appears better maintained on some visits than others, making the experience unpredictable. A small number of long-term residents report staying 2-3 years with mostly positive experiences, but the weight of recent complaints centers on infrastructure failures (water, plumbing, pest control), communication breakdowns during crises, and a perception that management prioritizes conflict avoidance over tenant wellbeing. New management has reportedly taken over, which some reviewers note may change the experience.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
View profile
Cache at Oak Hills
48

Cache at Oak Hills

3.0(45)✓ Google-verified

Cache at Oak Hills has declined sharply after strong early reviews under previous management. Recent complaints center on an absent leasing office, chronic hot water outages, and a controversial service dog policy that violates ADA law, forcing residents with certified service dogs to choose between their pets and housing.

Pet-Friendly Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-25