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The Oaks Apts at Medical Center

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 130 Google reviews · How we rank ›

3.5(130) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Oaks Apts at Medical Center
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
130

What Residents Say

Half the residents report feeling safe and finding maintenance responsive, with several praising the updated units and well-lit grounds. The other half describe roach problems spanning months, cold water that required boiling, broken refrigerators the office marked complete without fixing, and management that ghosts appointment requests or floods prospects with AI reminders then skips scheduled virtual tours.

Praised for
  • quick maintenance response
  • safe community for families
  • well-maintained grounds
  • comfortable, updated units
  • good location near medical district
Watch-outs
  • persistent roach infestations
  • unresponsive management and staff
  • water heating failures
  • broken appliances not replaced
  • excessive AI reminders for virtual tours
slow-maintenance-responsesafe-communitypest-problemsunresponsive-officewell-maintained-groundsclean-facilities
Best for: Healthcare workers, military personnel, and families prioritizing location over long-term pest control certainty.
Think twice if: Roach and water issues have spanned months across units; some residents reported management unresponsive to major repair requests and appointment-related miscommunication.

What This Community Gets Right

  • safe, well-lit grounds praised by families
  • responsive maintenance for some tenants
  • updated, spacious units
  • walkable to San Antonio medical district

Before You Tour

  • Maintenance responded to AC, water, and refrigerator requests but completion was inconsistent across units
  • One resident waited days for hot water after move-in; another faced roach infestation in refrigerator motor
  • Virtual tour system failed to connect prospective tenant after multiple AI confirmations
  • Office missed scheduled in-person appointment with no courtesy callback

Maintenance, Management & More

Pet-Friendly Apartments
Reviewers mention dogs on site; no specific complaints about pet policies or fees.
Luxury Apartments
Units described as updated and spacious; well-maintained grounds praised, but persistent pest and maintenance issues undercut luxury expectation.

Compared to Nearby Communities

  • Rated 3.5 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 42% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 3
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
73
4
7
3
2
2
5
1
43

Common Renter Questions

Are there on-site laundry facilities?
Yes, the business states their units include washer-dryer in apartments. The website lists washer-dryer in units as a service.
Can I take a virtual tour before applying?
The website lists virtual tours, but recent reviews report the virtual tour system has had serious technical and staffing problems, including no-shows and excessive AI reminders.
Is this a safe community for families?
Several recent residents with children report feeling safe, citing well-lit parking, quiet grounds, and a welcoming environment. However, pest issues and maintenance delays have also been reported.

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Last updated 2026-08-23