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The Oaks Apts at Medical Center

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 131 Google reviews · How we rank ›

3.5(131) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingPet-Friendly Apartments
The Oaks Apts at Medical Center
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
131

What Residents Say

Half the residents find The Oaks a welcoming, safe place with reliable maintenance and good location for families or healthcare workers. The other half report a vastly different experience: widespread roach infestations, broken AC units held together with tape, inconsistent hot water (sometimes boiling water required for showers), management that avoids calls and covers problems with paint, and repeated requests left unfixed for months.

Recent reviews show this pattern holds true. New residents praise the clean exterior and quick fixes. A two-year tenant documents roach-filled refrigerators, failed outlets, water damage masked by paint, and management admitting lack of funds for repairs. City citations confirm maintenance and pest issues. The owner reportedly blocks complaints on social media rather than address them.

Recent shift: Stark divide: five recent 5-star reviews (all within 1 month) praise the community as safe, welcoming, and well-maintained, with no mention of pests or maintenance delays. In the same timeframe, a detailed 2-star review documents an ongoing infestation, water failures, and a mouse sighting as of two weeks ago. The pattern suggests either different buildings/units, high turnover masking chronic issues from new arrivals, or selective reporting.

Praised for
  • safe, well-lit community
  • responsive maintenance
  • comfortable, spacious units
  • welcoming atmosphere
  • convenient location near medical district
Watch-outs
  • persistent roach and rodent infestation
  • chronic hot water failures
  • slow or ignored maintenance requests
  • unresponsive management
  • poor move-in condition and cleanliness
responsive-managementpoor-communicationclean-facilitiespest-problemsslow-maintenance-responsesafe-communitywell-maintained-grounds
Best for: Short-term renters or new residents; healthcare workers with limited lease duration.
Think twice if: You plan to stay over 6 months or are sensitive to pest problems or building maintenance failures.

What This Community Gets Right

  • Safe, well-lit grounds with family appeal
  • Convenient location near San Antonio medical district
  • Washer-dryer in units
  • Quick response when maintenance arrives

Before You Tour

  • Owner identified as Justin Brennan; reportedly blocks tenant complaints on social media rather than engage
  • One full-time maintenance person for entire complex
  • Management has changed 3 times in 2 years
  • City has issued multiple citations for maintenance and pest violations
  • A/C units sometimes removed with no repair timeline communicated
  • Long-term tenant documented roach-filled refrigerator, water damage masked by paint, outlets failed
  • Management told a tenant to stop filing maintenance requests

Maintenance, Management & More

Pet-Friendly Apartments
Website claims pet-friendly units; reviews do not detail pet policies or pet-specific problems.
Luxury Apartments
Mixed: some praise spacious units and good layout; long-term tenants report cosmetic fixes masking structural damage and rodent/roach infestation incompatible with luxury positioning.

Compared to Nearby Communities

  • Rated 3.5 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 3
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
75
4
7
3
2
2
5
1
42

Common Renter Questions

Is maintenance really quick here?
It depends on tenure and visibility. New residents in recent reviews report quick fixes. Long-term residents report months-long delays, ignored requests marked 'complete' in the system, and management telling them to stop filing so many work orders.
What are the pest problems like?
Multiple reviews describe roach infestations in refrigerators, ovens, and dishwashers. Raccoons and rats are reported in ceilings and common areas. The city has issued multiple citations for pest control violations.
Will I have hot water?
No. Multiple recent and long-term reviews report chronic hot water outages lasting days to weeks. New tenants have had to boil water to shower. One tenant in their first week had no hot water for 3 days; another two-year resident still lacks reliable hot water.
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Last updated 2026-07-23