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Broken Oak Townhomes

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 46 Google reviews · How we rank ›

3.6(46) 54 low data composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsGated & Secured Communities
Broken Oak Townhomes
Location
Shady Oaks, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments, Gated & Secured Communities
Reviews
46
Best for
Dog owners seeking spacious, affordable townhomes in a quiet community.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Broken Oak splits sharply between satisfied long-term residents who praise spacious townhomes, responsive staff, and a quiet community, and recent tenants reporting chronic water outages, maintenance staff crossing boundaries, and a management that downplays safety concerns. The complex appeals to those who value size and price, but newer residents face operational chaos management resists addressing.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • friendly staff and neighbors
  • quick maintenance response
  • spacious units for the price
  • pet-friendly with amenities
Watch-outs
  • chronic water outages
  • maintenance violates privacy
  • management dismisses complaints
  • aging infrastructure not maintained
  • unresponsive to safety issues
friendly-staffslow-maintenance-responseunresponsive-officesafe-community
Best for: Dog owners seeking spacious, affordable townhomes in a quiet community.
Think twice if: Water service instability and management's pattern of dismissing tenant safety complaints warrant caution.

What This Community Gets Right

  • Large units relative to rent
  • Pet-friendly with amenities
  • Responsive maintenance (when not stretched)
  • Long-term resident stability

Before You Tour

  • Joni (property manager) praised for patient move-in assistance and flexibility
  • Edward (maintenance) noted for proactive, rapid repairs
  • Maintenance replaced refrigerator within a day; also identified and fixed unprompted issues
  • Recurring water shutoffs (reported multiple times weekly or every other day)
  • Balconies cited as not up to code
  • Units built in the 1980s with deferred updates

Maintenance, Management & More

Luxury Apartments
Size and price praised by satisfied residents, but water infrastructure failures and aging facilities undermine luxury positioning.

Compared to Nearby Communities

  • Rated 3.6 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 15% of the businesses in this directory.

Most Mentioned in Reviews

townhomespleasant neighborsunit sizeeasiest processgatemaintenance teamwalkproperty managerwaterfeeling

How This Score Was Calculated

How We Score
Star rating 11
Review volume 73
Review recency 86
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
24
4
7
3
1
2
1
1
13

Common Renter Questions

Are townhomes pet-friendly?
Yes. The property welcomes dogs and lists pet-friendly housing as a service.
What is included in the units?
Two-bedroom townhomes with washer/dryer connections, fireplaces, vaulted ceilings, and balconies or fenced patios, per their website.

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Last updated 2026-09-25