San Antonio Apartment Reviews Directory
Menu
Check Availability Call
Birwood Heights logo

Birwood Heights

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 171 Google reviews · How we rank ›

4.0(171) 72 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Birwood Heights
Service
Luxury Apartments
Reviews
171

What Residents Say

Most residents love the clean, spacious apartments and beautiful amenities. Leasing staff like Savannah, Mari, and Marisol earn consistent praise for warmth and professionalism during move-in. Maintenance responds quickly to requests. However, office communication frustrates residents who say calls and emails go unanswered for days, and management dismissed concerns dismissively rather than solving problems. A broken front gate left open for weeks led to vehicle vandalism, with management refusing responsibility. Minor upkeep issues like gym carpet and pool closure notices also surface.

The property shines day-to-day because residents rarely need the office once moved in. The community manager's approach to resident concerns, however, falls short of luxury standards. Those considering a lease should know that high amenity quality does not guarantee responsive management when problems arise.

Praised for
  • friendly, attentive leasing staff (Savannah, Mari, Marisol)
  • clean, well-maintained units and grounds
  • fast maintenance response
  • beautiful amenities (pool, clubhouse, gym)
  • smooth move-in process
Watch-outs
  • office communication unresponsive; calls and emails go unanswered
  • gate security failures; vandalism during broken gate period
  • gym carpet cleanliness; pool closure notifications lacking
friendly-staffclean-facilitiespoor-communicationunresponsive-officeamenity-qualitysafe-community
Best for: College-age residents seeking move-in ease and premium amenities near education and entertainment.
Think twice if: Communication breakdowns with management; gate security lapses and slow accountability for resident safety concerns.

What This Community Gets Right

  • leasing team warmth and professionalism (Savannah, Mari, Marisol named repeatedly)
  • clean, spacious units with natural light
  • quick maintenance response
  • high-quality amenities and clubhouse

Before You Tour

  • Leasing agents Savannah, Mari, and Marisol highlighted for professionalism and helpfulness
  • Community Manager Gilbert received mixed feedback: praised for property upkeep but criticized for dismissive handling of communication complaints
  • Maintenance team noted for quick response; regional manager more helpful than on-site office
  • Amenities noted: pool, clubhouse, gym, fitness center
  • Vehicle vandalism occurred during extended period when front gate was left broken and open

Maintenance, Management & More

Luxury Apartments
Premium finishes and spaciousness praised; move-in and leasing process smooth; communication failures and slow-to-address security gaps undermine luxury positioning.

Compared to Nearby Communities

  • Rated 4 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

Most Mentioned in Reviews

helpful staffclubhousebeautiful apartmentsnew propertyclean complexwelcoming atmospherebeautiful communityfast maintenancepoollandscaping

How This Score Was Calculated

How We Score
Star rating 31
Review volume 97
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Scores by Category

5
116
4
9
3
8
2
4
1
34

Common Renter Questions

How quickly does maintenance respond to requests?
Maintenance is noted as very quick to respond in multiple reviews.
What are the main amenities?
Pool, clubhouse, fitness center, and gym are highlighted. One resident mentioned mini hangout areas by the pool.
Is the complex gated?
Yes, it is gated, but one resident reported the front gate was left broken and open for weeks, compromising security.
Request a quote

Similar apartment complexes nearby

Boulder Creek Apartment Homes
81

Boulder Creek Apartment Homes

4.6(267)✓ Google-verified

Long-term residents praise Boulder Creek for its attentive management, quick maintenance response, and peaceful community atmosphere. Staff greet people warmly, follow up on work orders promptly, and organize social events. The gated grounds stay clean and feel safe, and pets are accommodated well. A vocal minority notes that despite the "luxury" label, appliances are outdated and small issues recur-mold on windows, hard water, shared spaces not always kept up. Most residents view this as a livable, quiet place with good bones, though the luxury positioning oversells what is actually offered.

Luxury ApartmentsStudent HousingPet-Friendly Apartments
View profile
Reserve at Canyon Creek
71

Reserve at Canyon Creek

4.2(587)✓ Google-verified

Leasing staff including Alanna and Gaby earn consistent praise for making tours welcoming and stress-free. Recent management changes have brought noticeable maintenance improvements, though older reviews flag months-long waits on repairs and ongoing pest issues. The complex sits at a crossroads. Some residents report feeling safe and supported by current staff, while others describe months stuck with roaches, uncontrolled neighbor dog waste, and an unresponsive office that ignored complaints. Emergency maintenance for AC was praised, but residents also report being locked out with no help, broken mailboxes left unfixed for three months, and unauthorized unit entry.

Luxury ApartmentsPet-Friendly ApartmentsGated & Secured Communities
View profile
The Jax
61

The Jax

3.7(577)✓ Google-verified

Two sides emerge sharply here. Many residents praise the current maintenance crew (Felipe, Nico, Rudy) and leasing staff for responsiveness and friendliness, and describe a clean, safe property with modern units. However, a detailed long-term resident complaint exposes serious issues: three management changes in under two years, pest problems, failed trash pickup despite valet fees, non-functional gates, predatory billing practices (illegal deposit deductions, $60 convenience fees), and dangerously absent electrical maintenance despite the building's age.

Luxury ApartmentsStudent HousingFurnished & Corporate Housing
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-23