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Birwood Heights

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 171 Google reviews · How we rank ›

4.0(171) 67 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsGated & Secured Communities
Birwood Heights
Location
Far North Central, San Antonio
Services
Luxury Apartments, Gated & Secured Communities
Reviews
171
Ranking
#147 in Luxury Apartments
Best for
Professionals and families who prioritize friendly service and routine maintenance responsiveness.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Most residents praise the staff warmth, clean grounds, and fast maintenance. Savannah, Mari, and Marisol earned specific mention for welcoming new tenants. Property manager Gilbert is noted for caring attention. However, two residents faced serious unresolved issues: one dealt with an ant infestation from move-in with dismissive communication; another had a vehicle vandalized while the front gate sat broken for weeks. A third complaint flagged missing pool closure alerts and dirty gym carpet. The divide is stark: the majority experience comfort and care; those needing crisis response encounter uneven support.

Staff competence during routine leasing shines, but the office struggles with serious problems. Communication gaps emerge when residents escalate concerns, and the gated-community promise falters during security lapses. For families, this matters.

Praised for
  • friendly and responsive staff
  • quick maintenance response
  • clean, well-maintained grounds
  • welcoming leasing team
  • attractive amenities and clubhouse
Watch-outs
  • pest infestation not resolved
  • unresponsive management communication
  • security gate left broken for weeks
  • pool closure notifications missing
  • gym carpet cleanliness
friendly-staffwell-maintained-groundsclean-facilitiesresponsive-managementpoor-communicationpest-problemssafe-community
Best for: Professionals and families who prioritize friendly service and routine maintenance responsiveness.
Think twice if: Tenants relying on strong management communication or living in a secure gated community should verify current office responsiveness and gate upkeep.

What This Community Gets Right

  • Caring, responsive maintenance staff
  • Warm, welcoming leasing team
  • Clean, spacious units with good natural light

Before You Tour

  • Savannah, Mari, and Marisol praised for leasing assistance
  • Gilbert (property manager) noted for attentive property care
  • Maintenance staff consistently responsive to requests
  • Ant infestation in a new unit not fully resolved despite treatment and cooperation
  • Front gate left broken for weeks, affecting security
  • Pool closure notifications sometimes not sent to residents

Maintenance, Management & More

Luxury Apartments
Beautiful, spacious units with granite countertops and stainless steel appliances attract praise, but new unit shipped with unresolved pest infestation.
Gated & Secured Communities
Gate left unmaintained and broken for weeks, allowing unrestricted access and leading to vehicle vandalism; security promise not upheld in crisis.

Compared to Nearby Communities

  • Rated 4 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

Most Mentioned in Reviews

helpful staffclubhousenew propertywelcoming atmospherepoolfast maintenancelandscapingpest controlkind staffcool neighbors

How This Score Was Calculated

How We Score
Star rating 31
Review volume 97
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
116
4
8
3
8
2
4
1
35

Common Renter Questions

Is maintenance responsive to repair requests?
Yes. Multiple residents report fast maintenance response times and staff willingness to help with service issues.
What amenities are included?
Resort-style pool, fitness center, outdoor kitchen, business center, and in-unit washer-dryer in most units. Common areas include a clubhouse.
Is the gate secure?
The property is gated, but one resident reported the front gate broken and left open for weeks, allowing unrestricted vehicle access to the property.

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Modern luxury finishes and a resort-style pool draw positive reviews, with several residents praising staff like Sammy and Nancy for welcoming, stress-free move-ins. However, two recent 1-star reviews detail serious mold growth, water leaks, and dismissive handling by management-one reviewer tested positive for mold poisoning and was told their concerns were not management's responsibility. Frequent fire alarm failures and pool noise also frustrate longer-term residents.

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The Overlook at The Rim
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Stunning views and responsive maintenance shine when you can reach the right person, but recent residents struggle with pest infestations, inconsistent paid services, and persistent noise from thin-walled units. The leasing team (especially Desiree and the now-departed Christian) charm new prospects, yet move-in readiness, gate enforcement, and office communication have deteriorated. Long-term residents pay for trash, pest control, and amenities that don't always materialize, while staff turnover has shifted the property's early energy into frustration for many. Key maintenance staff like Ricky, Joe, and Mariah deliver when called, but the front office struggles to bridge gaps. Security feels compromised: gate remotes don't prevent break-ins, and management claims they cannot enforce closure. Reviewers report ticks causing chronic health concerns, roaches in new units despite pest fees, and unresolved issues stretching weeks past move-in. The property advertises luxury and control, yet residents paying premium prices report living conditions that fall short of that promise.

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Residents consistently praise the maintenance team-Jose, Elton, and others handle plumbing, water heaters, and routine work fast and explain what they did. Management, particularly Maria, earn trust for responsiveness and warmth. The grounds stay clean, the pool draws life to the community, and families with dogs appreciate the quiet, safe vibe. One prospective tenant reported missing a scheduled tour with a leasing agent named Aiden and never got called back despite a promise. Most resident reviews focus on stability and comfort, with staff named by first names and appreciated by name.

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Last updated 2026-09-25