Greater San Antonio Apartment Complex Guide
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Big Rock

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 51 Google reviews · How we rank ›

3.5(51) 58 composite score See reviews on Google ✓ Google-verified
Furnished & Corporate Housing
Big Rock
Service
Furnished & Corporate Housing
Reviews
51

What Residents Say

Big Rock has transformed under new management over the past six months, earning strong praise for staff warmth and swift maintenance fixes. Ruby, the leasing coordinator, stands out as the backbone of this turnaround, consistently handling approvals, move-ins, and tenant concerns with genuine care.

Residents highlight freshly updated apartments, helpful management (Jessica also mentioned), and a quiet neighborhood near Military Drive's parks and restaurants. The trade-off: recent rent hikes and limited unit storage. No pool or structured children's activities available, which matters for some families.

Praised for
  • staff attentiveness and kindness
  • recent management turnaround
  • quick maintenance response
  • newly remodeled units
Watch-outs
  • no pool or kids activities
  • recent rent increases
  • limited storage in units
responsive-managementfriendly-staffclean-facilitieswell-maintained-grounds
Best for: corporate tenants and short-stay renters seeking fresh units and responsive management in an accessible San Antonio location.
Think twice if: You need a pool, on-site kids' activities, or expect stable rent. Recent rent increases suggest affordability may shift further.

What This Community Gets Right

  • responsive leasing and maintenance staff
  • newly remodeled apartments with new appliances
  • quick turnaround under new management
  • flexible approval process

Before You Tour

  • Ruby (leasing coordinator) handles approvals, move-ins, and maintenance coordination
  • Jessica (manager) also noted for responsiveness
  • Lisa Enriquez (property manager) mentioned as helpful
  • Maintenance responds same-day or next-day on average
  • Units feature new appliances
  • New appliances and remodeled interiors completed within last 6 months
  • Approval granted to applicants with no credit history (per Ruby)

Maintenance, Management & More

Furnished & Corporate Housing
New management and remodeled units attract praise; lease-up process noted as smooth and welcoming with staff support for approvals and move-in logistics.

Compared to Nearby Communities

  • Rated 3.5 against a 3.77 average across the 124 furnished & corporate housing businesses listed here.
  • Has more Google reviews than 17% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 5
Review volume 75
Review recency 100
Review sentiment 64
Profile completeness 75
Verification 0

Scores by Category

5
28
4
4
3
2
2
2
1
15

Common Renter Questions

Can I get approved with no credit history?
Yes. Ruby, the leasing coordinator, has approved tenants with no credit according to reviews.
How quickly does maintenance respond?
Residents report same-day or next-day response. One Friday evening water issue was fixed by the maintenance team before the resident returned to the apartment.
Are there kids' activities or a pool?
No. Reviewers specifically note the absence of a swimming pool and activities for children.

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Move-in experience and leasing staff earn consistent five-star praise; Amy Garza, Nancy, Yara, and Daniel are named repeatedly for going above and beyond. New residents report same-day maintenance fixes and a friendly, close-knit community vibe. However, a vocal minority describe serious security failures: multiple vehicle thefts, suspicion gates stay propped open, poor lot lighting, no visible cameras. Pest control gaps (roaches in model units and occupied apartments) and marijuana odor in hallways recur. One longtime resident reports unresponsive management to package theft and lease terms that diverge from verbal promises. The disconnect matters: staff warmth and operational speed do not translate to a safe or well-maintained property in the eyes of those who've experienced crime, pests, or lease disputes. Conveniences like proximity to Lackland AFB and highways attract military residents specifically seeking security; those residents are the most vocal about unmet expectations.

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Echelon at Monterrey Village
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Residents describe a complex with good individual unit finishes and occasional helpful staff, but plagued by nonfunctional amenities and poor oversight. The pool remains closed most of the year, gym equipment sits broken, and maintenance responses take weeks or never arrive. Tenants pay $1,500 to $2,000 monthly for services promised at tour but rarely delivered, while management cycles through staff and the office remains difficult to reach. Lease terms appear selectively enforced: smoking complaints and noise go unaddressed for months, yet billing happens promptly. The core frustration centers on cost versus reality. Many report misleading marketing (AI-generated images of the pool), unresolved neighbor conflicts, and infrastructure failures (parking gaps, single distant dumpster, water shutdowns). Military tenants report lost paperwork and incorrect billing after moves. A handful of five-star reviews credit one manager, Emma, but most tenants leave or consider leaving, citing better value nearby.

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Last updated 2026-08-23