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Big Rock

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 50 Google reviews · How we rank ›

3.6(50) 60 composite score See reviews on Google ✓ Google-verified
Gated & Secured CommunitiesFurnished & Corporate Housing
Big Rock
Services
Gated & Secured Communities, Furnished & Corporate Housing
Reviews
50

What Residents Say

The property has transformed under new management, with residents citing freshly remodeled interiors, updated appliances, and a notably responsive office team. Ruby stands out consistently across reviews for hands-on help with move-ins, applications, and maintenance coordination. Management now returns same-day or next-day to repair requests and works with residents facing financial hardship.

The shift has been marked enough that long-term residents are choosing to stay. The main caveat surfaces in one review: a substantial rent hike accompanied the ownership change, and some units have single bathrooms with tight storage.

Praised for
  • responsive management and staff
  • new renovations and remodeling
  • fast maintenance response
  • staff named Ruby highly praised
Watch-outs
  • significant rent increases
  • limited storage and bathrooms
responsive-managementfriendly-staffwell-maintained-groundsclean-facilities
Best for: Renters seeking newly updated apartments with quick maintenance response and flexible lease approval.
Think twice if: Tenants on fixed budgets or in long leases; recent rent increases flagged as notable.

What This Community Gets Right

  • rapid renovation and upgrade cycle
  • staff priority on same-day or next-day maintenance
  • flexible approval and financial assistance from management
  • near parks, restaurants, and Military Drive area amenities

Before You Tour

  • Ruby and Jessica named as managers; Ruby highlighted for move-in support, applications, and maintenance follow-up
  • maintenance responds same-day or next-day to requests
  • management works with applicants with no credit history
  • all appliances new; floors recently updated
  • property manager Lisa Enriquez noted for responsiveness

Maintenance, Management & More

Gated & Secured Communities
Residents praise quiet, calm environment with clean grounds and new renovations.
Furnished & Corporate Housing
New appliances and remodeled units support furnished housing; one review notes cable/wifi setup assistance.

Compared to Nearby Communities

  • Rated 3.6 against a 3.89 average across the 124 gated & secured communities businesses listed here.
  • Has more Google reviews than 17% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 10
Review volume 74
Review recency 100
Review sentiment 68
Profile completeness 75
Verification 0

Scores by Category

5
28
4
4
3
2
2
2
1
14

Common Renter Questions

How quickly does maintenance respond to requests?
Maintenance typically arrives same-day or the next day; one reviewer reported a water issue reported Friday at 4:30 PM was being worked on within hours.
Does Big Rock work with applicants who have no credit?
Yes. Ruby and the management team have approved applicants with no credit history and offer flexible support during financial hardship.
What areas of San Antonio is Big Rock near?
The property is on Military Drive in Inner West Side, close to parks, ponds, restaurants, and nightlife venues.
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Last updated 2026-07-23