Riverstone
Riverstone attracts long-term residents who praise staff like Sylvia for personal service and quick maintenance turnarounds. The 3.3-star average masks a sharp divide: 42% five-star ratings focus on leasing support and operational responsiveness, while 34% one-to-two-star reviews cite persistent cockroach problems, disputed move-out charges sent to collections, and safety gaps (car theft, aggressive residents). Maintenance and management communicate well with existing tenants, yet pest control and billing practices remain unresolved pain points. A handful of positive reviews mention three-year stays and continuous property investment. The core complaint cluster is infestation severity, wrongful collection agency referrals despite tenants reporting everything paid, and inadequate security communication after vehicle theft. One tenant described feeling unsafe after being chased off-site at night.
