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Riverstone

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 99 Google reviews · How we rank ›

3.3(99) 57 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly ApartmentsFurnished & Corporate Housing
Riverstone
Services
Luxury Apartments, Student Housing, Affordable & Section 8 Housing
Reviews
99

What Residents Say

Riverstone attracts long-term residents who praise staff like Sylvia for personal service and quick maintenance turnarounds. The 3.3-star average masks a sharp divide: 42% five-star ratings focus on leasing support and operational responsiveness, while 34% one-to-two-star reviews cite persistent cockroach problems, disputed move-out charges sent to collections, and safety gaps (car theft, aggressive residents). Maintenance and management communicate well with existing tenants, yet pest control and billing practices remain unresolved pain points.

A handful of positive reviews mention three-year stays and continuous property investment. The core complaint cluster is infestation severity, wrongful collection agency referrals despite tenants reporting everything paid, and inadequate security communication after vehicle theft. One tenant described feeling unsafe after being chased off-site at night.

Recent shift: Pest complaints (cockroaches, water temperature) and security incidents (car theft, aggressive resident) appear in recent and mid-range reviews; earlier long-term resident (11-12 years) gave unqualified 5-star rating with no pest mention, suggesting infestation may be recent or localized to certain buildings.

Praised for
  • Staff helpfulness (Sylvia, Demi, Augustine, Irene)
  • Quick maintenance response
  • Value for money
  • Long-term resident retention
Watch-outs
  • Cockroach infestation
  • Move-out scam charges and collections
  • Poor security and safety concerns
  • Water temperature and plumbing issues
responsive-managementquick-maintenancefriendly-staffpest-problemshidden-feessafe-community
Best for: First-time apartment renters seeking hands-on leasing support and in-unit laundry.
Think twice if: Pest control track record is poor; move-out billing disputes have resulted in collections referrals; security communication after theft incidents was inadequate.

What This Community Gets Right

  • Staff members (Sylvia, Augustine, Irene, Demi) consistently praised for leasing support
  • Maintenance completed ahead of schedule
  • Washer and dryer in-unit
  • Competitive pricing on leases

Before You Tour

  • Sylvia (leasing staff) mentioned by name in five reviews as exceptionally helpful
  • Ram (maintenance) praised for early completion
  • Augustine (administrative staff) criticized for rudeness in one pest complaint
  • Collections referral despite tenants reporting full payment
  • One vehicle theft with no proactive tenant notification about pattern
  • Boiling water temperature flagged as safety hazard
  • Efficiency and 1-bedroom units available; one tenant stayed 11-12 years

Maintenance, Management & More

Luxury Apartments
Competitive pricing and professional tours praised; infestation and move-out billing disputes undermine perceived luxury value
Student Housing
First-time renters value Sylvia's patient guidance through leasing process
Affordable & Section 8 Housing
Leasing agents highlight value and below-market rates, though move-out charges erode affordability reputation
Pet-Friendly Apartments
Dogs allowed; reviewers note irresponsible owner behavior (cleanup), not complex policy
Furnished & Corporate Housing
In-unit washer/dryer available; limited review evidence on corporate-lease specific experience

Compared to Nearby Communities

  • Rated 3.3 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
42
4
13
3
10
2
2
1
32

Common Renter Questions

Does Riverstone include washer and dryer in the unit?
Yes, washer and dryer are included in-unit according to multiple reviews.
How quickly does maintenance respond to requests?
Maintenance has been noted to complete work ahead of the committed date; one review cited fast turnaround from a staff member named Ram.
Is this a safe place to live?
Security concerns were raised in recent reviews, including car theft with no proactive tenant notification and an incident of a resident being chased. Management has not publicly addressed these incidents.
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Last updated 2026-07-23