Greater San Antonio Apartment Complex Guide
Menu
Check Availability Call

Hearthstone Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 206 Google reviews · How we rank ›

3.6(206) 56 composite score See reviews on Google ✓ Google-verified Publishes prices
Furnished & Corporate HousingPet-Friendly ApartmentsStudent HousingLuxury Apartments
Hearthstone Apartments
Services
Furnished & Corporate Housing, Pet-Friendly Apartments, Student Housing
Reviews
206

What Residents Say

Staff like Alexis draw strong praise during tours, but residents report a stark divide between promise and reality. Widespread complaints span three-month maintenance delays, roaches despite repeated pest control, unpermitted lease changes sent to collections, water bills triple the normal rate, and six manager changes in one year. The pool and fitness center exist, but ongoing mold concealment, wildlife issues, and poor conflict resolution dominate lived experience.

Praised for
  • responsive leasing staff
  • tour and move-in experience
  • amenities (pool, fitness center)
Watch-outs
  • severe roach infestation
  • slow maintenance and water damage
  • high staff turnover
  • unexpected charges and collections
  • noisy neighbors
  • pest control failures
poor-communicationslow-maintenance-responsepest-problemsnoisy-neighborsunresponsive-officehidden-feesoverpriced
Best for: short-term residents comfortable touring professionally but not committing long-term
Think twice if: chronic maintenance delays, roach infestation, high manager turnover, unexpected billing practices, and noisy neighbors are deal-breakers for you

What This Community Gets Right

  • attentive leasing agents (Alexis, Amber)
  • pool and fitness center on-site
  • pet-friendly policy with one-time $200 fee

Before You Tour

  • Leasing agent Alexis praised repeatedly for tour knowledge and service
  • Manager Karen Rainwater accused of ghosting tenant complaints and unilateral lease modifications
  • Seven property managers and two district managers in four years
  • Water bills reported at $100 plus per month for two people; tenant charged $1,300 then $935 after lease allegedly changed without consent
  • Roach infestation described as ongoing despite three pest control 'bombings'; residents see roaches nightly near trash areas
  • Maintenance delays documented: three to four months for repairs; water leaks repainted rather than replaced; dishwasher replacement required multiple work orders
  • Wildlife: skunks by pool, possums in back units, deer in grounds
  • Security issues: three car thefts in one night, shooting incidents on or near property

Maintenance, Management & More

Furnished & Corporate Housing
Leasing team (Alexis, Amber) professional and knowledgeable; community aesthetics praised on recent tour. Long-term resident experience undercut by maintenance and pest issues.
Pet-Friendly Apartments
$200 fee plus $15/month; residents report wildlife issues (skunks, possums) despite being billed as pet-friendly community.
Student Housing
Four-star review noted loud upstairs neighbors at 3:39 a.m., deterring potential move-in.
Luxury Apartments
Tour quality high, but unit conditions (mold concealment, water damage, appliance malfunctions, age) do not support luxury positioning.

Compared to Nearby Communities

  • Rated 3.6 against a 3.77 average across the 124 furnished & corporate housing businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

Scores by Category

5
119
4
13
3
8
2
11
1
55

Common Renter Questions

What are the pet fees?
One-time pet fee and deposit each $200 per pet; monthly pet fee $15 per pet, according to their website.
What happens if maintenance is needed?
Residents report delays of three to four months for repairs, with water damage often painted over rather than replaced. Multiple work orders may be required.
Are there common noise issues?
Yes. Reviewers report loud neighbors at night, including bass and stomping at 3 a.m., leading some prospective residents to reconsider.

Similar apartment complexes nearby

Spice Creek
65

Spice Creek

3.8(338)✓ Google-verifiedPublishes prices

Staff like Luis, Amber, and Larissa respond quickly to repair requests and move-ins, creating a welcoming environment. However, serious issues persist: roaches, surprise rent hikes buried in fees, and rejected applications despite strong credit. The neighborhood is quiet but past reviews mention noise concerns. Pricing starts at $710 for renovated 1-beds and $915 for 2-beds, with a pet-friendly policy and near a gas station and laundromat. The building quality varies block to block. Choose this place only if maintenance responsiveness matters more than assurance against pests and fee surprises.

Affordable & Section 8 HousingLuxury ApartmentsPet-Friendly Apartments
View profile
The Iris
53

The Iris

2.8(635)✓ Google-verified

The Iris attracts renters chasing affordability but most wish they had looked harder at the 1-star reviews. Maintenance requests vanish into the bureaucracy or sit marked complete without any actual work, leaving tenants with broken AC through Texas summers, roaches, mold from ceiling leaks, and no recourse. The office doesn't answer phones, ignores voicemails, and residents describe it as easier to reach the moon than to reach management. Safety is a persistent worry: gunshots, police visits, theft, vandalism, and a property that has visibly declined over the past year. Common areas stay filthy, the pool broke long ago, the fitness center never opens, and grass goes unmowed for months. A renter who lived here three years says it was fine at first but has cratered lately. The compounding effect of unresponsive staff, failed repairs, and deteriorating grounds has pushed most recent tenants to call this a regretted choice, despite the low entry price.

Affordable & Section 8 HousingPet-Friendly ApartmentsStudent Housing
View profile
Riverstone
57

Riverstone

3.3(101)✓ Google-verified

Staff standouts like Sylvia, Irene, and maintenance technician Ram earn frequent praise for speed, warmth, and problem-solving on move-in and upkeep. Clean apartments and competitive prices attract residents, with some staying over a decade. Pest control and facilities maintenance lag sharply: cockroaches recur across complaints despite resident reports, pools and recreation areas deteriorate, and move-out billing practices spark collection disputes. Safety incidents and inconsistent management responses undercut trust.

Affordable & Section 8 HousingLuxury ApartmentsFurnished & Corporate Housing
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-23