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Hearthstone Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 208 Google reviews · How we rank ›

3.6(208) 54 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsFurnished & Corporate Housing
Hearthstone Apartments
Location
Northwest Side, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments, Furnished & Corporate Housing
Reviews
208
Ranking
#279 in Luxury Apartments

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Tenants report years of serious maintenance failures, with water leaks taking months to fix and roach infestations that management paints over rather than solving. Multiple water damage incidents left mold untreated, repairs go unfinished, and staff turnover is constant-seven managers in four years left residents confused and without accountability.

Management frequently loses documentation, charges residents without notice, and sends debts to collections after misplacing move-out paperwork. The complex struggles with noise from inconsiderate neighbors and sits in a high-crime area with car theft and gunfire. A handful of residents praise individual staff members, but systemic issues-broken locks, ignored work orders, and refusal to negotiate with military families facing transfers-overshadow occasional positive interactions.

Praised for
  • friendly staff member mentioned
  • responsive to requests
Watch-outs
  • slow maintenance and repair times (months-long delays)
  • roach infestation widespread and persistent
  • water leaks, mold, and structural damage
  • frequent staff and management turnover
  • high water bills charged to residents
  • poor communication and unresponsive management
  • parking and predatory towing practices
  • unsafe area with theft and gunfire
  • collection agency abuse and lost paperwork
slow-maintenance-responsepest-problemspoor-communicationunresponsive-officenoisy-neighborshidden-feesoverpricedpackage-theft
Think twice if: Anyone prioritizing maintenance speed, pest control, stable management, or peaceful living. History of water damage, unresolved mold, and high turnover creates ongoing risk.

What This Community Gets Right

  • Pet-friendly with published fee structure
  • Swimming pool and fitness center on-site
  • Online resident portal for account management

Before You Tour

  • Staff turnover: seven managers in four years, six in 2026 alone
  • Water bills charged to residents reported as $100+ for two people; claimed $83/month added to rent for building-wide usage
  • Roach infestations confirmed repeatedly across units; pest control visits often not completed despite work orders
  • Water leaks: multiple instances over years in single units, drywall repairs delayed or painted over without replacement
  • Collections agency abuse: residents sent to collections without itemized bills or proof of notification
  • Maintenance delays documented in months (AC repairs pending months, dishwasher replacement required multiple orders)
  • Military family dispute: management pursued full unit renovation charges after tenant-documented water damage, now in small claims court preparation
  • Predatory towing company operates on property; mentioned on social media for aggressive practices

Maintenance, Management & More

Pet-Friendly Apartments
Pet fees clearly stated, but complex infrastructure (towing, high crime) and maintenance failures create poor living conditions regardless of pet policy.
Furnished & Corporate Housing
No review evidence specific to furnished corporate housing or corporate services.

Compared to Nearby Communities

  • Rated 3.6 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 22
Profile completeness 100
Verification 30

Scores by Category

5
120
4
13
3
7
2
11
1
57

Common Renter Questions

What are the pet fees?
One-time pet fee $200, pet deposit $200 per pet, monthly pet fee $15 per pet.
What amenities are available?
Swimming pool, fitness center, laundry care center, and online resident portal.
How quickly does maintenance respond to repair requests?
Residents consistently report months-long delays for AC repairs, dishwasher replacement, and water leak fixes. Multiple work orders often required for single issues.

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Last updated 2026-09-25