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Winston Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 79 Google reviews · How we rank ›

4.2(79) 72 composite score See reviews on Google ✓ Google-verified
Gated & Secured Communities
Winston Apartments
Service
Gated & Secured Communities
Reviews
79

What Residents Say

Residents consistently praise speedy maintenance, attentive staff like Monica and Jose, and the gated security that delivers quiet, safe living. New management drew strong approval. One long-standing tenant had persistent ant issues on an upper floor; another noted office hours were reduced but signage was not updated, causing package pickup confusion.

Praised for
  • quick maintenance response
  • friendly and attentive staff
  • quiet and secure community
  • clean well-maintained grounds
Watch-outs
  • office hours posted incorrectly
  • pest problems (ants)
responsive-managementfriendly-staffclean-facilitiessafe-communityquiet-community
Best for: Residents seeking quiet, secure living with responsive maintenance and friendly staff.
Think twice if: Residents in upper-floor units should ask about pest control history, and confirm current office hours before visiting.

What This Community Gets Right

  • gated security and quiet atmosphere
  • responsive maintenance team
  • attentive management and office staff
  • clean, well-maintained grounds

Before You Tour

  • Named staff praised: Monica, Jose (maintenance), Danielle, Lamia, Michael
  • Pool and gym amenities available
  • Work orders handled fast and maintenance is highly responsive
  • Office hours reduced from 6pm to 5pm but signage not updated
  • One tenant reported persistent ant problem on third floor despite regular extermination

Maintenance, Management & More

Gated & Secured Communities
Gated security and quiet community atmosphere strongly praised; residents feel safe and value the peaceful environment.

Compared to Nearby Communities

  • Rated 4.2 against a 3.89 average across the 124 gated & secured communities businesses listed here.
  • Has more Google reviews than 28% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 39
Review volume 83
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Scores by Category

5
60
4
4
3
1
2
2
1
12

Common Renter Questions

How quickly does maintenance respond to work orders?
Residents consistently report maintenance teams respond very fast to work orders, with some noting speedy completion within hours.
What time does the office close?
The office now closes at 5pm (changed recently from 6pm), but posted signs out front may not yet reflect this change. Call ahead to confirm before visiting.
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Fernando and the leasing office earn consistent praise for friendliness and move-in support. Maintenance reportedly fixes issues within 24 hours. However, residents report widespread roach problems, repeated unexplained rent hikes, and a pattern of disputed charges and missing deposits after move-out. One tenant documented months of unresponsiveness and disputed $520+ in questionable fees; another faced collection attempts while disputing charges. The newer positive reviews cluster suspiciously around the same time. The property offers studio and one-bedroom units at mid-income pricing near transit and shops. The complex has a gate but residents report it does not reliably close. Noise from neighbors and traffic is common. For new tenants willing to rent month-to-month, the initial experience tends smooth; those staying long-term or moving out face mounting frustration over billing practices and pest control.

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Moss Landing has split sharply between reviews of the current maintenance team and older management. Recent 5-star reviews praise Henry G. and the supervisor for fast, skilled repairs and respect, and name office staff Jaime, Arnold, and Adela as helpful and professional. Earlier complaints center on the prior management (Troy specifically) being unresponsive to pest issues, dismissive in disputes, and slow to follow through on repairs. New management has reversed that, but several residents report ongoing phone access problems and lingering pest control gaps they are managing themselves.

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Staff individuals like Michael, Lilia, Janie, and Lezzy earn consistent five-star praise for attentiveness and fast responses when residents contact them. However, their efforts are overwhelmed by systemic problems: widespread roach infestations across multiple buildings despite resident cleanliness, frequent amenity closures, water damage and mold that take weeks to address, and multiple management changes in short periods. Residents report paying hidden fees ($40 trash charge despite inconsistent pickup, $150 surprise increases under new management), dealing with broken gates that undermine security promises, and enduring odors and pests that saturate belongings. The property sits near an airport flight path, and noise complaints mention planes landing every 15 minutes. Reviews suggest the complex is under-resourced: one 2019 reviewer noted only one or two maintenance staff for the size of the complex.

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Last updated 2026-07-23