How quickly does maintenance respond?

Response times vary widely; some residents report same-day service, others waited two weeks. The maintenance team is praised for pool upkeep and quick fixes by satisfied residents, but delayed responses to serious issues (mold, AC, locks) are cited in negative reviews.

Are there noise or neighbor issues?

Some residents report noisy neighbors and say management dismissed complaints as 'apartment living' even during quiet hours. Others describe a quiet, friendly community. Experience appears to depend on unit location and neighbors.

What should I know about move-out charges?

Multiple reviews mention high move-out fees for normal wear and tear. One resident was told rental insurance would cover tub resurfacing, then charged when the claim was denied. Keep detailed move-in photos and get written confirmation of what the landlord will cover.

The Abbey at Copper Creek

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 160 Google reviews · How we rank ›

4.0(160) 66 composite score See reviews on Google ✓ Google-verified

Luxury ApartmentsPet-Friendly Apartments

Location: San Antonio International Airport Vicinity, San Antonio
Services: Luxury Apartments, Pet-Friendly Apartments
Reviews: 160
Ranking: #73 in Luxury Apartments
Best for: Pet owners seeking a peaceful, amenity-rich community with responsive leasing staff.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Strong office staff and prompt maintenance responses earn praise from many residents, who also highlight the peaceful creek-side location and well-maintained grounds. Yet a substantial minority report persistent roach problems, AC breakdowns, and construction defects (tubs, faucets, cabinets) that maintenance either struggles to resolve or disputes. Move-out charges and disputed insurance claims frustrate departing tenants; privacy and neighbor noise are additional friction points.

Linda Stinson (property manager) receives both lavish praise for tours and professionalism and serious criticism for dismissive conduct during disputes. The maintenance team's speed varies widely, from same-day responses to two-week delays. Leasing staff (Ani Hurbon, April, Michelle, Micah, Gabriel, Stefanie) are consistently noted as helpful and warm.

Praised for

friendly, responsive office staff
quick maintenance response
beautiful grounds and location
spacious apartments
safe community

Watch-outs

roach infestations
AC failures
poor build quality (tubs, cabinets, faucets)
high move-out charges
privacy concerns and staff gossip
inconsistent maintenance speed
noise and neighbor issues

responsive-managementfriendly-staffwell-maintained-groundspest-problemsslow-maintenance-responsequick-maintenancenoisy-neighborssafe-community

Best for: Pet owners seeking a peaceful, amenity-rich community with responsive leasing staff.

Think twice if: Pest-prone units, AC reliability, construction defects, and high move-out fees are concerns; maintenance speed and management responsiveness to disputes are inconsistent.

What This Community Gets Right

spacious, well-appointed units
creek-side location with oak trees and landscaping
leasing staff known by name for professionalism
courteous onsite officer
equal opportunity and handicap-friendly housing

Before You Tour

Leasing agents Ani Hurbon, April, Michelle, Micah, Gabriel, Stefanie consistently praised for helpfulness
Property manager Linda Stinson receives polarized feedback: praised for professional tours, criticized for dismissive tone in disputes
Maintenance response times range from same-day to two weeks
Roach traps and repeated pest control requests needed by some; others report no issues
AC leaks and failures cited by multiple residents
Tub resurfacing disputes over warranty and priming; residents charged for "normal wear and tear" at move-out
Maintenance staff accused of gossiping about residents and staff conduct complaints (unwanted compliments) noted

Maintenance, Management & More

Luxury Apartments: Spacious, well-appointed units praised; construction defects (tubs, faucets, cabinets) and pest/AC issues undermine luxury positioning.
Pet-Friendly Apartments: No complaints specific to pet policies; amenities and grounds appeal to pet owners seeking walkable, quiet space.

Compared to Nearby Communities

Rated 4 against a 3.77 average across the 328 luxury apartments businesses listed here.
Has more Google reviews than 51% of the businesses in this directory.

How This Score Was Calculated

How We Score

Star rating 31

Review volume 96

Review recency 100

Review sentiment 44

Profile completeness 100

Verification 30

Scores by Category

104

Common Renter Questions

How quickly does maintenance respond?: Response times vary widely; some residents report same-day service, others waited two weeks. The maintenance team is praised for pool upkeep and quick fixes by satisfied residents, but delayed responses to serious issues (mold, AC, locks) are cited in negative reviews.
Are there noise or neighbor issues?: Some residents report noisy neighbors and say management dismissed complaints as 'apartment living' even during quiet hours. Others describe a quiet, friendly community. Experience appears to depend on unit location and neighbors.
What should I know about move-out charges?: Multiple reviews mention high move-out fees for normal wear and tear. One resident was told rental insurance would cover tub resurfacing, then charged when the claim was denied. Keep detailed move-in photos and get written confirmation of what the landlord will cover.

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Winston Apartments

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The Winston draws steady praise for speedy maintenance, caring staff who know tenants by name, and a genuinely quiet setting behind its gates. Long-term residents (some eight years or more) cite reliable upkeep, responsive management, and the sense of family the office team creates. The main friction point is inconsistent office staffing: several tenants found the leasing office shut despite posted hours, and one noted a permanent hour reduction not reflected on the building sign. One unit had persistent ant problems on an upper floor. Most gaps between the experience praised and the operational slip-ups are small enough that returning residents stay put.

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Avienda Apartments

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Avienda has undergone a visible turnaround under new ownership, with residents noting better landscaping, quicker maintenance, and genuinely helpful staff-especially property manager Staci. Pricing sits well for the area and community feel. One long-term tenant reported a four-day AC outage without resolution, hinting that service gaps may persist despite overall improvements.

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Camino Real Apartments

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Long-term residents praise emergency response and ground maintenance, but the complex struggles with a sharp divide: newer reviews and shorter-term tenants report mold not properly fixed, roaches, inadequate security, and unresponsive or dismissive staff. Break-ins and homeless camps are documented problems. Management communication-especially regarding lease terms and prospective tenant follow-up-is inconsistent at best.

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The Abbey at Copper Creek

What Residents Say

What This Community Gets Right

Before You Tour

Maintenance, Management & More

Compared to Nearby Communities

How This Score Was Calculated

Scores by Category

Common Renter Questions

Similar apartment complexes nearby

Winston Apartments

Avienda Apartments

Camino Real Apartments

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