Does maintenance respond quickly?

Yes, when requested. Residents report same-day repairs and technicians like Joseph spending hours to resolve HVAC issues. After-hours emergency maintenance is listed but reviewers say the phone line does not respond to noise complaints.

What should I expect when I move out?

Multiple residents report unexpected charges for carpet cleaning and paint touchups, even after thorough cleaning and office walk-throughs. One resident was told the deposit would only cover water and sewer bills, then received paint and carpet invoices a month later.

Is the dog park actually useful?

A dog park is on-site. However, residents report dog and cat waste throughout hallways and common areas, suggesting inconsistent enforcement of pet policies.

Villas in Westover Hills

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 346 Google reviews · How we rank ›

3.0(346) 59 composite score See reviews on Google ✓ Google-verified

Furnished & Corporate Housing

Service: Furnished & Corporate Housing
Reviews: 346

What Residents Say

Long-term residents and returning renters praise the amenities and individual staff members, with some maintenance requests completed same-day. However, the complex divides sharply on policy enforcement and fee transparency. Move-out charges and deposit disputes appear systemic, security incidents go unresolved, and management communication gaps frustrate residents during maintenance and building upgrades.

Named staff like Joseph (maintenance) and Jessica (office) earn specific praise. The complaint pattern centers on hidden fees, weak rule enforcement (pet waste, vehicle theft, unauthorized guests), and an after-hours response that reviewers say is nonexistent. Repeat residents cite the amenity package as worth returning; departing residents cite fee practices as the reason they left.

Praised for

responsive maintenance (when engaged)
attentive office staff praised by repeat residents
strong amenities (pools, fitness, courts, trails)
premium finishes and upscale design

Watch-outs

inconsistent enforcement of rules and fees
security concerns and break-ins unaddressed
surprise move-out charges and deposit disputes
poor communication during maintenance and building work

amenity-qualityfriendly-staffhidden-feespoor-communicationsafe-community

Best for: Corporate professionals seeking upscale amenities and furnished options; repeat guests value the facilities and staff reliability.

Think twice if: Move-out fees and deposit disputes are a documented pattern; after-hours support is unreliable; security incidents and rule enforcement are inconsistent.

What This Community Gets Right

Strong amenity package (three pools, fitness center, basketball and racquetball courts, walking trails)
Same-day maintenance response when requested
Repeat resident satisfaction with office staff and community feel

Before You Tour

Joseph (maintenance technician) spent hours troubleshooting HVAC issue; repairs completed same-day on request
Jessica (office staff) singled out by multiple reviewers as attentive and friendly
Pool access requires a red resident pass; replacement costs $3 but requires a money order
Move-out charges reported include carpet cleaning and paint touchups even when resident cleans thoroughly
Dog park on-site; wild cats in common areas and pet waste in hallways reported by multiple residents
24-hour emergency maintenance listed but after-hours phone reportedly does not respond to noise complaints

Maintenance, Management & More

Furnished & Corporate Housing: Repeat residents return for upscale finishes and amenities; departing residents cite hidden fees and unfair deposit practices on move-out.

Compared to Nearby Communities

Rated 3 against a 3.77 average across the 124 furnished & corporate housing businesses listed here.
Has more Google reviews than 91% of the businesses in this directory.

How This Score Was Calculated

How We Score

Star rating 0

Review volume 100

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Scores by Category

120

132

Common Renter Questions

Does maintenance respond quickly?: Yes, when requested. Residents report same-day repairs and technicians like Joseph spending hours to resolve HVAC issues. After-hours emergency maintenance is listed but reviewers say the phone line does not respond to noise complaints.
What should I expect when I move out?: Multiple residents report unexpected charges for carpet cleaning and paint touchups, even after thorough cleaning and office walk-throughs. One resident was told the deposit would only cover water and sewer bills, then received paint and carpet invoices a month later.
Is the dog park actually useful?: A dog park is on-site. However, residents report dog and cat waste throughout hallways and common areas, suggesting inconsistent enforcement of pet policies.

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The Haven at Westover Hills

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Residents consistently experience smooth move-ins and attentive staff who remember them by name. Marlo and Joe handle applications and tours with genuine care, often going beyond standard service. Maintenance responds quickly to work orders. The property feels welcoming and peaceful, with long-term residents testifying to stable, caring management over years. Amenities include pools, fitness centers, dog parks, and BBQ areas. Pricing ranges from $1,134 for one-bedroom to $1,808 for three-bedroom units. The leasing team's availability during the application phase stands out as a real differentiator for urgent or last-minute moves.

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Slate Creek at Westover Hills

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Strong maintenance response and friendly front staff make day-to-day living smooth for many. However, management professionalism wavers, parking is tight, and security gaps leave residents vulnerable to theft; some report bait-and-switch unit issues and frustration over enforcement inconsistency.

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Hill Country Villas

3.5(259)✓ Google-verified

Half the reviews praise the spacious layout and helpful maintenance workers like Mike and Jesse, especially when contacted directly. The other half describe months-long repair delays, a single shared maintenance person, widespread pest and water damage, neglected grounds, and a current manager (Katrina) who residents say ignores requests and uses delay tactics. A property manager change around four months ago created a sharp divide: older reviews under Jenn were consistently positive, recent ones under new management are predominantly negative. The complex has decent bones but is understaffed and currently struggling with responsiveness. The maintenance crew, particularly Mike Garcia and Jesse, earn praise for professionalism and speed when engaged directly. However, residents report they lack basic tools and are overwhelmed by the workload. Management has refused lease copies, ignored pest control complaints, failed to address water infiltration and structural issues documented by the city, and posted eviction notices without attempting to work with tenants. The property sits near SeaWorld on the Far West Side; the location itself is considered a strength.

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Villas in Westover Hills

What Residents Say

What This Community Gets Right

Before You Tour

Maintenance, Management & More

Compared to Nearby Communities

How This Score Was Calculated

Scores by Category

Common Renter Questions

Similar apartment complexes nearby

The Haven at Westover Hills

Slate Creek at Westover Hills

Hill Country Villas

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