Hearthstone Apartments
Tenants report years of serious maintenance failures, with water leaks taking months to fix and roach infestations that management paints over rather than solving. Multiple water damage incidents left mold untreated, repairs go unfinished, and staff turnover is constant-seven managers in four years left residents confused and without accountability. Management frequently loses documentation, charges residents without notice, and sends debts to collections after misplacing move-out paperwork. The complex struggles with noise from inconsiderate neighbors and sits in a high-crime area with car theft and gunfire. A handful of residents praise individual staff members, but systemic issues-broken locks, ignored work orders, and refusal to negotiate with military families facing transfers-overshadow occasional positive interactions.
