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Uptown Heights Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 66 Google reviews · How we rank ›

3.7(66) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Uptown Heights Apartments
Location
San Antonio International Airport Vicinity, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
66
Best for
Pet owners seeking a quiet area willing to work with responsive individual staff members.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Recent residents praise specific maintenance technicians like Jacinto for fast, professional service and note the area is quiet. However, systemic complaints dominate: widespread roach infestations persist despite pest control, management is often unreachable, work orders go unresolved, and billing disputes (including $773 electricity overcharges and unexpected fees) have frustrated long-term tenants. Sentiment has shifted negatively under newer management.

Praised for
  • responsive maintenance staff (Jacinto, Juan)
  • staff courtesy and professionalism
  • quick maintenance response time
  • quiet neighborhood
Watch-outs
  • chronic roach and pest control failures
  • unresponsive management, inconsistent office hours
  • maintenance work orders not completed
  • billing errors and hidden charges
friendly-staffquick-maintenanceslow-maintenance-responsepest-problemsunresponsive-officehidden-feesquiet-community
Best for: Pet owners seeking a quiet area willing to work with responsive individual staff members.
Think twice if: Pest control failures and billing errors are chronic; management responsiveness varies widely and office hours are limited.

What This Community Gets Right

  • named maintenance staff (Jacinto, Juan) known for fast response
  • in-unit washer-dryers and private patios included
  • quiet residential area
  • pet-friendly community

Before You Tour

  • Jacinto and Juan: maintenance technicians praised for quick, skilled response to repair requests
  • Utility billing error: resident charged $773 for one month electricity due to meter misconfiguration; issue unresolved weeks after reporting
  • Unresolved work orders: residents reported maintenance marked jobs as completed without visiting apartments
  • Management changes: shift from earlier Austin-based management to newer managers (Susan, Gabrielle) correlates with service complaints

Maintenance, Management & More

Luxury Apartments
In-unit amenities (washer-dryer, patios) appreciated; pest control failures and billing errors undermine luxury positioning
Pet-Friendly Apartments
Residents note quiet area and pet-friendly atmosphere, but pest control is inadequate

Compared to Nearby Communities

  • Rated 3.7 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

Most Mentioned in Reviews

clean poollaundry accommodationsapartment upgradesquiet areaimmediate responsepest controlneighborhoodcourtesyfridgerenovations

How This Score Was Calculated

How We Score
Star rating 15
Review volume 79
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
41
4
4
3
0
2
3
1
18

Common Renter Questions

Is maintenance available quickly?
Yes for repairs: technicians like Jacinto respond same-day or next-day to requests. However, completed work orders sometimes were not actually addressed.
What are the pest control issues?
Multiple residents report chronic roach infestations in kitchens, bedrooms, and appliances despite pest control treatments. This remains unresolved for some after months of complaints.
Are there parking and pet accommodations?
Yes: the complex welcomes pets and offers on-site parking. However, pest control failures have affected pet-friendly housing quality.

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Residents get wildly different experiences depending on who manages the property. When staff like Savannah, Tiffany, or Auggie are on duty, leasing is smooth and maintenance requests get resolved fast. The grounds and amenities are clean and modern. But complaints about roaches, leaking fixtures, and no-show maintenance crews run through older reviews and recent ones. Some residents report paying surprise fees for trash and parking, plus gate locks that don't work. Management turnover appears to have swung satisfaction sharply up or down at different points. Pool, fitness center, and dog park draw pet owners and families. One-year residents and long-timers split on whether the $1500-1600 rent is fair for what you get. Staff professionalism and communication quality seem to hinge on the management team in place at that moment.

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Long-term residents praise Villa Rodriguez for its quiet atmosphere, responsive maintenance staff (same-day A/C repairs), and pet-friendly setting near HEB and Walmart. Serious concerns recur: multiple families report year-long cockroach infestations, ants, mold, and surprise towing of visitor cars, with some charged $300 monthly for pest control that fails to resolve the problem.

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Recent management changes have driven visible improvements: grounds maintenance is regular, the pool gets weekly attention, and community events draw residents. Yet the gains sit on a fractured foundation. Maintenance requests languish for months, units arrive visibly dirty, roaches recur even after bombing, and water shutoffs happen weekly. Some staff members-Maria and Leo among them-earn genuine praise for care and follow-through, but others cut corners or go missing. Deposit disputes have forced residents to small claims court, and reports of illegal lockouts and hidden rental charges persist despite the positive shifts. New arrivals should know: management is trying, but the building's bones are old and the service inconsistency remains stark. Long-term residents who have seen the turnaround speak positively; recent arrivals hit by undisclosed damage and plumbing failures less so.

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Last updated 2026-09-25