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Uptown Heights Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 67 Google reviews · How we rank ›

3.7(67) 58 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Uptown Heights Apartments
Service
Luxury Apartments
Reviews
67

What Residents Say

Uptown Heights splits sharply: residents praise quick maintenance work from Jacinto and Juan, and smooth onboarding by Jovie, especially when Susan runs the office. But recent reviews flag persistent cockroach infestations that pest control doesn't fix, office staff who are hard to reach or rude, and maintenance requests routinely marked resolved without anyone visiting. Billing errors have left residents overcharged and security deposits unreturned. The neighborhood is quiet, but service reliability collapsed under management changes.

Some residents report moving out after months of unresolved pest issues and phone tag with staff. Earlier reviews suggest a stronger Austin-based management team that has since been replaced. Recent 5-star reviews credit the new maintenance crew, hinting at partial recovery, though older issues like cockroaches and office access remain unresolved.

Recent shift: Recent reviews (within 6 months) show improvement: residents now praise maintenance crew and application staff by name, and describe better responsiveness than in earlier years. However, older one-star complaints about cockroaches, office access, and billing errors persist, suggesting inconsistent recovery.

Praised for
  • responsive maintenance staff (Jacinto, Juan)
  • smooth application process (Jovie)
  • attentive management (Susan, past Austin team)
  • quiet area
  • quick repairs when they happen
Watch-outs
  • cockroach infestation persists despite pest control
  • inconsistent office availability and poor communication
  • maintenance requests marked resolved without work done
  • billing errors and hidden fees
  • laundry out of service for months
  • office staff rude and unresponsive
responsive-managementpoor-communicationfriendly-staffunresponsive-officequick-maintenancepest-problemshidden-feesquiet-community
Best for: Residents seeking quiet luxury units and willing to tolerate management inconsistency.
Think twice if: Pest control history is poor; office staff are often unreachable or unresponsive; recent billing errors suggest admin chaos.

What This Community Gets Right

  • Named maintenance staff with fast response when reachable
  • Smooth rental application process
  • Pools and pet-friendly grounds
  • Quiet residential area

Before You Tour

  • Jacinto and Juan named for responsive maintenance repairs
  • Jovie praised for handling rental applications smoothly
  • Susan (manager) credited for solving resident problems in recent reviews but criticized for rudeness in older ones
  • Maintenance requests marked resolved without staff visiting apartments
  • Security deposits reportedly not returned on time
  • Laundry facilities out of service for 3+ months in past
  • Air conditioning repairs completed on weekends
  • Pet-friendly policy in place but residents report ongoing pest control failures

Maintenance, Management & More

Luxury Apartments
Fast maintenance response for AC and repairs when staff is available, but pest infestations never resolved despite multiple pest control visits; office access inconsistent; billing errors occur.

Compared to Nearby Communities

  • Rated 3.7 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 24% of the businesses in this directory.

Most Mentioned in Reviews

clean poollaundry accommodationsquiet areaimmediate responsepoolsvaluerenovationspest controlneighborhoodapplication process

How This Score Was Calculated

How We Score
Star rating 14
Review volume 80
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Scores by Category

5
42
4
4
3
0
2
2
1
19

Common Renter Questions

How fast does maintenance respond?
Residents report quick response from Jacinto and Juan, including weekend emergency calls. However, some requests are marked resolved without anyone visiting the apartment.
Is the application process easy?
Jovie handles applications and multiple residents report the process went smoothly with her help.
What amenities are available?
On-site pools, pet-friendly areas, picnic areas with grills, laundry facilities, and in-unit washer-dryer in select units. However, laundry has been out of service for extended periods in the past.
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Last updated 2026-07-23