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Uptown Heights Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 67 Google reviews · How we rank ›

3.7(67) 58 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Uptown Heights Apartments
Service
Luxury Apartments
Reviews
67

What Residents Say

Uptown Heights splits sharply: residents praise quick maintenance work from Jacinto and Juan, and smooth onboarding by Jovie, especially when Susan runs the office. But recent reviews flag persistent cockroach infestations that pest control doesn't fix, office staff who are hard to reach or rude, and maintenance requests routinely marked resolved without anyone visiting. Billing errors have left residents overcharged and security deposits unreturned. The neighborhood is quiet, but service reliability collapsed under management changes.

Some residents report moving out after months of unresolved pest issues and phone tag with staff. Earlier reviews suggest a stronger Austin-based management team that has since been replaced. Recent 5-star reviews credit the new maintenance crew, hinting at partial recovery, though older issues like cockroaches and office access remain unresolved.

Recent shift: Recent reviews (within 6 months) show improvement: residents now praise maintenance crew and application staff by name, and describe better responsiveness than in earlier years. However, older one-star complaints about cockroaches, office access, and billing errors persist, suggesting inconsistent recovery.

Praised for
  • responsive maintenance staff (Jacinto, Juan)
  • smooth application process (Jovie)
  • attentive management (Susan, past Austin team)
  • quiet area
  • quick repairs when they happen
Watch-outs
  • cockroach infestation persists despite pest control
  • inconsistent office availability and poor communication
  • maintenance requests marked resolved without work done
  • billing errors and hidden fees
  • laundry out of service for months
  • office staff rude and unresponsive
responsive-managementpoor-communicationfriendly-staffunresponsive-officequick-maintenancepest-problemshidden-feesquiet-community
Best for: Residents seeking quiet luxury units and willing to tolerate management inconsistency.
Think twice if: Pest control history is poor; office staff are often unreachable or unresponsive; recent billing errors suggest admin chaos.

What This Community Gets Right

  • Named maintenance staff with fast response when reachable
  • Smooth rental application process
  • Pools and pet-friendly grounds
  • Quiet residential area

Before You Tour

  • Jacinto and Juan named for responsive maintenance repairs
  • Jovie praised for handling rental applications smoothly
  • Susan (manager) credited for solving resident problems in recent reviews but criticized for rudeness in older ones
  • Maintenance requests marked resolved without staff visiting apartments
  • Security deposits reportedly not returned on time
  • Laundry facilities out of service for 3+ months in past
  • Air conditioning repairs completed on weekends
  • Pet-friendly policy in place but residents report ongoing pest control failures

Maintenance, Management & More

Luxury Apartments
Fast maintenance response for AC and repairs when staff is available, but pest infestations never resolved despite multiple pest control visits; office access inconsistent; billing errors occur.

Compared to Nearby Communities

  • Rated 3.7 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 22% of the businesses in this directory.

Most Mentioned in Reviews

immediate responserenovationspest controlapplication processcleanneighborsgentlemenofficemanagerfloor plans

How This Score Was Calculated

How We Score
Star rating 14
Review volume 80
Review recency 99
Review sentiment 46
Profile completeness 100
Verification 30

Scores by Category

5
42
4
4
3
0
2
2
1
19

Common Renter Questions

How fast does maintenance respond?
Residents report quick response from Jacinto and Juan, including weekend emergency calls. However, some requests are marked resolved without anyone visiting the apartment.
Is the application process easy?
Jovie handles applications and multiple residents report the process went smoothly with her help.
What amenities are available?
On-site pools, pet-friendly areas, picnic areas with grills, laundry facilities, and in-unit washer-dryer in select units. However, laundry has been out of service for extended periods in the past.

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Broadway Oaks Apartment Homes

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Broadway Oaks has a sharp divide. Under previous managers Auggie and Quinn, residents experienced warm, responsive service and proactive maintenance that won strong loyalty. Since management changed in May 2026, reviews describe broken gates, unresponsive office staff, roach infestations, and deceptive fees adding up to $150-200 monthly. Multiple residents evacuated due to pest control failures despite urgent calls; others report dirty hallways, broken carpool lights, and trash that goes unpicked despite $25 monthly charges. The shift has been swift and hard. Reviewers who stayed through or after the transition say they felt like an inconvenience rather than valued. Those still positive cite the 1-3 bedroom floor plans, pool, and dog park, but praise hinges almost entirely on past or individual staff members. The property itself-located near 410 and Broadway-no longer commands the $1,500-1,600 rent residents expected, and many now regret moving in or refer friends elsewhere.

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Villa Rodriguez Apartments
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Villa Rodriguez Apartments

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Five-star reviewers praise the quiet setting, professional maintenance that handles emergencies same-day, and welcoming staff by name (Vanessa, Samantha). Yet persistent one-star complaints document roaches, ants, and rats across multiple units, plus expensive monthly pest control charges and sporadic application. Parking enforcement has towed visitor vehicles. The split between 40% five-star and 45% one/two-star ratings reflects genuine divide: long-term residents enjoy the community, but pest-control failures and cost frustrate others.

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Bungalow 09
58

Bungalow 09

3.4(209)✓ Google-verified

New management has revived grounds upkeep and staff warmth over recent months, winning back residents who had nearly left. Leasing team members like Maria and Jose excel at building trust during tours and approvals, while maintenance remains inconsistent: Leo delivers thorough work, but others cut corners, and pest control remains chronic. Water outages occur multiple times weekly on a regular cycle. Serious complaints cite roach infestations requiring resident-led treatment, deposit disputes resolved only through court, illegal lockouts on late rent, and ceiling damage left unrepaired until rent was withheld. Long-term residents report renewal decisions hinge on whether current leadership sustains improvements, especially accessibility for disabled family members.

Luxury Apartments

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Last updated 2026-08-23