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Broadway Oaks Apartment Homes

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 181 Google reviews · How we rank ›

3.8(181) 64 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Broadway Oaks Apartment Homes
Service
Luxury Apartments
Reviews
181

What Residents Say

Broadway Oaks has a sharp divide. Under previous managers Auggie and Quinn, residents experienced warm, responsive service and proactive maintenance that won strong loyalty. Since management changed in May 2026, reviews describe broken gates, unresponsive office staff, roach infestations, and deceptive fees adding up to $150-200 monthly. Multiple residents evacuated due to pest control failures despite urgent calls; others report dirty hallways, broken carpool lights, and trash that goes unpicked despite $25 monthly charges. The shift has been swift and hard.

Reviewers who stayed through or after the transition say they felt like an inconvenience rather than valued. Those still positive cite the 1-3 bedroom floor plans, pool, and dog park, but praise hinges almost entirely on past or individual staff members. The property itself-located near 410 and Broadway-no longer commands the $1,500-1,600 rent residents expected, and many now regret moving in or refer friends elsewhere.

Praised for
  • responsive and warm management (when present)
  • proactive AC maintenance
  • friendly, helpful office staff
  • quick resolution of housing issues
  • family-friendly community feel
Watch-outs
  • severe roach infestations
  • hidden and rising fees
  • poor building cleanliness and condition
  • management turnover and inconsistent service
  • broken amenities (gates, lights, trash pickup)
responsive-managementpoor-communicationpest-problemsslow-maintenance-responsefriendly-staffunresponsive-officehidden-feesoverpriced
Best for: Families or pet owners seeking pet-friendly housing who can verify current management quality before signing.
Think twice if: Avoid if you value responsive, empathetic management or low pest risk; recent turnover and roach complaints signal ongoing maintenance gaps.

What This Community Gets Right

  • dog park and pool amenities
  • flexible floor plans (1-3 bedrooms)
  • private yards on select units
  • washer/dryer connections available

Before You Tour

  • Previous managers Auggie and Quinn built strong resident relationships but were replaced by new property management company in May 2026
  • Maintenance staff proactively recharged AC freon before heat wave; also replaced failed AC units with same-day follow-up
  • Roach infestations persisted despite pest control calls with email confirmations; residents evacuated and discarded furniture
  • Assistant manager Perla reported as rude and disrespectful by residents
  • Trash pickup charged at $25 monthly but goes uncollected; carpool lights non-functional since move-in

Maintenance, Management & More

Luxury Apartments
Modern finishes and amenities undercut by dirty hallways, old condition, roach infestations, and deceptive pricing; rent of $1,500-1,600 no longer justified by residents.

Compared to Nearby Communities

  • Rated 3.8 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

Most Mentioned in Reviews

helpful staffleaking ceilinglaundry areakind staffpoolmaintenancesafetynice apartmentshelpfulnessoffice staff

How This Score Was Calculated

How We Score
Star rating 20
Review volume 98
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
109
4
16
3
6
2
10
1
40

Common Renter Questions

Does Broadway Oaks accept housing vouchers or Section 8?
A reviewer was told 'no' before moving in, but later found housing voucher options listed on the website. The business's actual policy is unclear from this evidence.
What is the pet policy and cost?
Pets are welcome. The business lists a $35 monthly pet fee and $300 non-refundable upfront fee.
Are there utilities included or washer/dryer in units?
The website lists 'washer and dryer connections' available; individual units vary. No mention of utilities included in reviews or website provided.

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Last updated 2026-08-23