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Broadway Oaks Apartment Homes

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 180 Google reviews · How we rank ›

3.8(180) 63 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Broadway Oaks Apartment Homes
Service
Luxury Apartments
Reviews
180

What Residents Say

Auggie, Quinn, and recently Tiffany earned strong praise for warm customer service and moving problems through fast. Before the newest management shift, residents felt heard and valued. Now the property struggles with visible decline: roaches in units on move-in day, trash charges without pickup, broken carpool lighting for weeks, and hot water that vanishes mid-lease. Fees climb ($25 carpool jumped to $35) while maintenance backlogs grow. Older buildings off Broadway and 410 feel like they fall short of the $1,500-$1,600 monthly rent plus $150-$200 stacked fees. The 61% five-star rating masks turnover: residents consistently mourn losing prior management teams to new corporate ownership.

Praised for
  • responsive management (Tiffany, Auggie, Quinn)
  • quick AC and maintenance repairs
  • friendly, helpful office staff
  • welcoming community feel
  • accessible amenities
Watch-outs
  • pervasive roach infestation
  • unworked trash pickup despite charges
  • management turnover and inconsistency
  • poor communication from new management
  • hidden and rising fees
  • hot water failures
  • dirty common areas and hallways
  • broken gates and carpool lights
responsive-managementpoor-communicationclean-facilitiespest-problemsquick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officeamenity-qualityhidden-feespackage-theft
Best for: People relocating who prioritize responsive staff and modern amenities over property upkeep.
Think twice if: Roach infestation, rising hidden fees, and recent management turnover leave maintenance and communication unreliable. Long-term residents report worsening conditions under new ownership.

What This Community Gets Right

  • Staff like Auggie and Quinn known by name for personal, fast service
  • Quick AC and emergency repairs when prior management led
  • Pool, dog park, fitness center, wheelchair access
  • Welcoming, homey feel under strong management

Before You Tour

  • Auggie, Quinn, and Tiffany praised for personal follow-ups, warm greetings by name, same-day responses
  • AC freon refresh done proactively; AC unit replaced and Saturday adjustments completed quickly
  • Carpool fee raised from $25 to $35; carpool lights non-functional for weeks
  • $25 monthly trash charge; residents report trash never picked up
  • Hot water issues persist across multiple lease cycles despite prior management promises
  • German roaches visible in showers on move-in day; pest fog brings out more roaches

Maintenance, Management & More

Luxury Apartments
Strong staff and amenities undercut by roach infestation, fee surprises, and maintenance gaps that worsen under new management.

Compared to Nearby Communities

  • Rated 3.8 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 59% of the businesses in this directory.

Most Mentioned in Reviews

helpful staffleaking ceilinglaundry areaquick repairskind staffcleanlinesspoolapproval processmaintenance staffnew management group

How This Score Was Calculated

How We Score
Star rating 20
Review volume 98
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Scores by Category

5
110
4
16
3
5
2
10
1
39

Common Renter Questions

What happened to the previous management team (Auggie and Quinn)?
A new property management company took over and brought in new staff. Multiple residents report that Auggie and Quinn were 'let go' and replaced, and that service responsiveness declined afterward.
Are there working carpool lights and gates?
Residents report carpool lights have been non-functional since move-in and gates break repeatedly, sometimes for only a week at a time.
Is trash pickup included or charged separately?
Trash is a separate $25 monthly charge, but residents report it is not consistently picked up despite the fee.
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Last updated 2026-07-23