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The Palms at 8800 Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 318 Google reviews · How we rank ›

2.8(318) 55 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Palms at 8800 Apartments
Service
Luxury Apartments
Reviews
318

What Residents Say

Air conditioning failures lasting weeks go unresolved, parking is scarce, and residents report a litany of billing surprises and unaddressed maintenance problems. While a few reviewers praise Leasing Agent Michelle and note responsive maintenance staff, widespread complaints center on unresponsive management, discriminatory practices during leasing, poor building upkeep including roach and water issues, and amenities closed early at 5 p.m.

Praised for
  • Leasing Agent Michelle is attentive and helpful
  • Spacious and cozy units
  • Maintenance team responsive under new management
  • Community events and welcoming atmosphere
Watch-outs
  • AC outages unresolved for weeks with no support
  • Visitor parking prioritized over resident spaces
  • Excessive fees, high water bills, roach and water damage issues
  • Discriminatory leasing practices and unresponsive management
  • Infrastructure poorly maintained despite claimed repairs
  • Aggressive staff, towed vehicles, and dishonest move-in process
slow-maintenance-responsepoor-communicationunresponsive-officeparking-issuespest-problemshidden-feesoverpriced
Think twice if: Those who need reliable air conditioning, ample parking, transparent pricing, or fair treatment during leasing should look elsewhere.

What This Community Gets Right

  • Spacious layouts and private patios
  • Leasing Agent Michelle reported as helpful
  • Responsive maintenance team under new leadership

Before You Tour

  • Leasing Agent Michelle praised for attentiveness
  • Maintenance team Andre and crew credited for repairs under new management
  • AC outages lasting 3+ weeks without resolution
  • Car towed after unclear grace period for registration
  • Claimed boiler replacement but shed and infrastructure appear deteriorated
  • Amenities (pool, gym) close at 5 p.m.

Maintenance, Management & More

Luxury Apartments
Spacious, cozy layouts praised by some; major infrastructure failures, discriminatory leasing, and unresolved maintenance complaints dominate.

Compared to Nearby Communities

  • Rated 2.8 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

Most Mentioned in Reviews

spacious apartmenthelpful staffnew managementkind staffclean officeplaygroundoffice availabilitylease renewalgymmaintenance

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 32
Profile completeness 100
Verification 30

Scores by Category

5
119
4
19
3
17
2
17
1
146

Common Renter Questions

What happens if my air conditioning breaks?
Recent reviews report AC outages lasting 3+ weeks with minimal communication from management and no loaner units offered.
Are there any parking challenges?
Yes. Reviewers report visitor parking has been expanded, making it difficult for residents to find spaces even after 6 years of tenancy.
What amenities are available?
The complex has two swimming pools, a fitness center, resident lounge, dog park, and hosts community events, though pools and gym close at 5 p.m.

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Brixton Apartments

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Brixton shows stark division: tenants praise individual staff members, particularly those in the leasing office, for attentiveness and friendliness. However, widespread complaints dominate recent months. Residents report mold in multiple areas, substandard initial conditions, unreliable utilities, and maintenance issues that linger for weeks despite repeated requests. Common grievances include water being shut off without notice, roaches and pest problems despite pest control fees, security lapses, and management failing to honor lease terms or respond to emails. The complex appears to struggle with basic habitability standards and operational accountability. Move-in inspections are reportedly unreliable; multiple tenants describe discovering roaches, mold, damaged fixtures, and uncleaned units after signing. Maintenance workers frequently mark work orders complete without actually fixing problems. Water service disruptions violate Texas Property Code requirements for notice, yet occur without email or phone warning. Gate and camera systems fail to secure the property as advertised. While newer management has earned scattered praise, turnover remains high and service inconsistency is the consistent thread.

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Villa Rodriguez Apartments
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Villa Rodriguez Apartments

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Five-star reviewers praise the quiet setting, professional maintenance that handles emergencies same-day, and welcoming staff by name (Vanessa, Samantha). Yet persistent one-star complaints document roaches, ants, and rats across multiple units, plus expensive monthly pest control charges and sporadic application. Parking enforcement has towed visitor vehicles. The split between 40% five-star and 45% one/two-star ratings reflects genuine divide: long-term residents enjoy the community, but pest-control failures and cost frustrate others.

Luxury Apartments
Rock Canyon
67

Rock Canyon

3.6(138)✓ Google-verified

Xavier Trevino, the assistant manager, dominates reviews with praise for his professionalism, patience, and responsiveness through the leasing process-especially for first-time renters. Staff member Justine also earned recognition for smooth, flexible move-ins. Applications are screened and processed in a single day. The property offers resort-style amenities including a pool, fitness center, and clubhouse. Located near Fort Sam Houston and Randolph Air Force Base, it serves both military-connected and civilian renters. One negative review citing rudeness stands apart from the consistent positive pattern.

Luxury Apartments

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Last updated 2026-08-23