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The Palms at 8800 Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 324 Google reviews · How we rank ›

2.8(324) 57 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Palms at 8800 Apartments
Location
San Antonio International Airport Vicinity, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
324
Ranking
#263 in Luxury Apartments
Best for
Pet owners seeking spacious layouts with onsite dog park amenities.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Staff like Michelle win consistent praise for attentive leasing and paperwork help. Maintenance team is working hard on long-neglected issues. However, residents report persistent roaches, weeks-long air conditioning failures, sudden water shutoffs, towing errors despite paid parking, and high utility bills. One former applicant claims discriminatory leasing and theft of a $1000 deposit. The complex faces basic upkeep struggles and trust issues with management.

Praised for
  • responsive leasing staff (Michelle, Lauren)
  • spacious apartments with good layouts
  • maintenance team effort tackling backlog
  • pet-friendly amenities including dog park
Watch-outs
  • severe roach/pest infestation
  • slow AC repair (3+ weeks)
  • unpredictable water shutoffs without notice
  • predatory towing despite valid permits
  • excessive office communications
  • high water bills
  • parking allocation favors visitors
  • discriminatory leasing practices and non-refunded deposits
friendly-staffslow-maintenance-responsepest-problemsresponsive-managementhidden-feesparking-issues
Best for: Pet owners seeking spacious layouts with onsite dog park amenities.
Think twice if: Pest control and AC reliability are critical to you; residents report ongoing roach infestations and extended cooling failures. Confirm leasing practices and deposit policies upfront.

What This Community Gets Right

  • spacious floor plans with private patios or balconies
  • dedicated dog park and pet amenities
  • Michelle and leasing team responsiveness
  • maintenance team tackling building backlog

Before You Tour

  • Michelle (leasing agent) praised repeatedly for attentive paperwork and clear communication
  • Andre and maintenance team credited with addressing years of deferred work
  • One applicant alleges discriminatory leasing practices by staff member Belinda Facundo and claims non-refunded $1000 deposit
  • Roach infestation described as persistent despite resident efforts
  • Air conditioning outage lasted 3+ weeks without window unit or timely updates
  • Unpredictable water shutoffs without advance notice to all residents
  • Towed residents despite valid parking permits and paid indoor parking

Maintenance, Management & More

Luxury Apartments
Spacious layouts and patios valued, but pest infestations, AC failures, water shutoffs, and towing errors undermine luxury experience.
Pet-Friendly Apartments
Dog park available; roach infestation may concern pet owners given outdoor/indoor pest presence.

Compared to Nearby Communities

  • Rated 2.8 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

Most Mentioned in Reviews

new managementspacious apartmentmoldhelpful staffkind staffclean officeplaygroundcommunity improvementoffice availabilitylease renewal

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Scores by Category

5
121
4
19
3
17
2
17
1
150

Common Renter Questions

Is there a dog park?
Yes, the complex has an on-site dog park for residents with pets.
Do apartments have in-unit washer and dryer?
The business states all apartments include washer/dryer connections; in-unit units available.
What is the leasing office hours?
The complex publishes hours 7 days a week; contact them directly for current office availability, as some residents report scheduling difficulty.

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Brixton splits sharply: five-star reviews praise leasing staff like Alexis and Daija for responsiveness during sign-up, while one- and two-star reviews dominate post-move experience. Tenants report mold coating walls and ceilings, AC failures lasting months with work orders marked complete despite no work done, water shut off without notice (sometimes multiple times per week), and unresponsive office after lease signing. Security deposit recovery takes months with no reply to calls or emails. Maintenance appears overwhelmed or ineffective, and property managers cycle out frequently. A handful of residents report positive maintenance and no complaints, but they are vastly outnumbered. Units arrive visibly dirty or with prior tenant belongings still present. Trash accumulates for days. Washer-dryer connections corrode, dishwashers leak and mold, and windows seal poorly. Tenants cite Texas Property Code violations for water interruption without notice. Pest problems (roaches, wasps, theft in common areas) persist unchecked. Many residents describe high stress and regret; several note amenities like pools and fitness center exist but feel dated or poorly maintained relative to the rent charged.

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Residents consistently report that the leasing and move-in process feels effortless, driven by staff who answer questions thoroughly and adjust timelines to fit tenant needs. Xavier, Kelly, and Justine appear repeatedly in reviews as property managers who handle applications with professionalism and speed. Maintenance requests receive same-day attention even outside business hours. Pricing and amenities appeal to first-time renters, with several tenants renewing leases after their first year. The team's responsiveness and willingness to work with residents stand out across the recent review trail.

Luxury Apartments

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Last updated 2026-09-25