Greater San Antonio Apartment Complex Guide
Menu
The Palms at 8800 Apartments logo

The Palms at 8800 Apartments

Updated 2026-07-23 · 1,329 reviewed · 397 listed · Scored from 317 Google reviews · How we rank ›

2.9(317) 59 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Palms at 8800 Apartments
Service
Luxury Apartments
Reviews
317

What Residents Say

Five-star reviews praise leasing agent Michelle, spacious units, and a newly installed maintenance team led by Andrea that has cleared year-old work orders. One-star reviews describe discrimination during application (with money withheld), unresponsive corporate handling, and maintenance staff conflicts with residents. The property shows stark contrast between those approved by current staff and those caught in previous management or enforcement.

Recent shift: Staff turnover has driven stark sentiment split: new management and maintenance team earning five-star praise for responsiveness and property upkeep, while earlier reviews describe discriminatory leasing practices and unresponsive corporate complaints handling that remain unresolved.

Praised for
  • leasing agent Michelle responsive and attentive
  • new management and maintenance staff turning property around
  • spacious, cozy apartments
  • amenities well-maintained
  • quick work order resolution under new team
Watch-outs
  • discrimination and money retention during lease process
  • unresponsive corporate management to complaints
  • maintenance staff unprofessional with residents
  • infrastructure repairs not fully completed, only bandaged
  • move-in delays and unclear policies
responsive-managementpoor-communicationclean-facilitiesquick-maintenancefriendly-staffunresponsive-officeamenity-quality
Best for: families and professionals seeking spacious luxury apartments with responsive leasing support
Think twice if: applicants have concerns about corporate responsiveness to disputes, or those seeking transparency in move-in policies and fee structures

What This Community Gets Right

  • leasing agent Michelle known for attentive, responsive service
  • new maintenance team delivering fast work-order resolution
  • spacious floor plans and quality amenities
  • in-unit washer/dryer and on-site fitness center

Before You Tour

  • Leasing agent Michelle noted for attentive paperwork facilitation and responsiveness
  • Maintenance manager Andrea and technician Miguel identified as resolving multi-year work-order backlog
  • Previous management under lease Belinda Facundo; current management under Tarantino properties
  • Residents report $1,000 deposit retention with unresolved corporate appeals
  • Vehicle towing enforced without clear notice window for registration
  • Hot water boiler repair claims disputed by residents (infrastructure appears partially addressed)

Maintenance, Management & More

Luxury Apartments
New leasing and maintenance staff earn strong praise for responsiveness; application and move-in process attracts complaints about discrimination, money retention, and unclear policies.

Compared to Nearby Communities

  • Rated 2.9 against a 3.81 average across the 243 luxury apartments businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

Most Mentioned in Reviews

new managementhomey office atmospherehelpful staffapartment sizekind staffpoolclean officeplaygroundcleanlinesscommunity improvement

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
120
4
19
3
17
2
17
1
144

Common Renter Questions

Who is the leasing agent?
Leasing Agent Michelle is named in multiple five-star reviews as attentive and helpful with paperwork and questions.
Has maintenance improved?
Yes, according to recent five-star reviews. Maintenance manager Andrea and technician Miguel have cleared work orders that were pending over a year under previous management.

Similar apartment complexes nearby

Brixton Apartments
53

Brixton Apartments

3.1(423)✓ Google-verifiedPublishes prices

Brixton is a mixed-income complex marked by extreme and consistent maintenance failures, water shutdowns, mold, and unresponsive management that contradicts its marketed luxury positioning. A handful of reviews praise individual staff members, but 23 of 30 reviews detail filthy move-in conditions, ignored work orders languishing for months, and a pattern of charging residents for problems the complex itself failed to address-creating a disconnect between what the leasing office promises and what residents experience daily. Tenants report AC outages lasting six months, dishwashers and refrigerators left broken for a week or longer, bathroom ceilings leaking onto cardboard patches, and work orders marked "complete" with no actual repairs performed. Maintenance staff are frequently spotted idle or smoking rather than responding to urgent requests. Water is cut without notice multiple times per month, violating Texas Property Code. The complex tows cars aggressively, collects disputed exit fees, and rarely responds to emails or phone calls. A few residents commend individual staff members by name (Daija, Celeste), but this kindness appears isolated from systemic failures in operations and accountability.

Luxury Apartments
Rock Canyon Apartments
59

Rock Canyon Apartments

3.5(124)✓ Google-verified

Xavier, Justine, and the leasing team earn consistent praise for patient, professional guidance through move-in and lease renewal. The property itself is clean, well-kept, and quietly located near the airport. However, some tenants report serious gaps: roaches despite cleanliness, unresponsive management when water shuts off or emails go unanswered, and frustration over third-party Jetty deposit fees that management doesn't fully disclose upfront. Staff pride in the complex is real, but maintenance and transparency issues tarnish the experience for affected residents. The 55% five-star to 37% one/two-star split reflects this divide. Families and professionals who interact mainly with the leasing team and enjoy the amenities (pool, fitness center, patio areas) come away delighted. Those who encounter pest problems or need urgent facility fixes face a different operation entirely.

Luxury Apartments
Villa Rodriguez Apartments
52

Villa Rodriguez Apartments

3.0(127)

Long-term residents praise the quiet setting, helpful staff, and fast maintenance responses, with A/C repairs sometimes completed the same day. However, several tenants report ongoing roach and ant infestations despite monthly pest control charges, plus complaints about aggressive towing and structural issues like swollen laundry room doors. The complex sits near HEB and Walmart with a pool and pet-friendly policy. Staff like Samantha earn specific recognition for going beyond their job. Yet complaints cluster around pest management failures, expensive add-on fees, and what some call cheap building materials that don't hold up well.

Luxury Apartments

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-23