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Cielo Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 229 Google reviews · How we rank ›

3.0(229) 59 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Cielo Apartments
Location
San Antonio International Airport Vicinity, San Antonio
Service
Pet-Friendly Apartments
Reviews
229
Ranking
#127 in Pet-Friendly Apartments
Best for
pet owners seeking spacious units in a quiet area who do not have pest sensitivities.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Cielo's spacious apartments and pet-friendly amenities draw residents, and several praise maintenance staff member Jacinto for fast, thorough work. The experience sours significantly for many: roaches and mice infest units despite pest control charges, mold gets painted over rather than fixed, and office staff are dismissive or hostile when problems are reported. Health issues and pest damage to personal belongings force some residents to break leases.

Praised for
  • maintenance staff excellence (Jacinto praised repeatedly)
  • spacious, well-designed units
  • peaceful setting and grounds
  • quick problem-solving when engaged
Watch-outs
  • severe pest infestation (roaches, mice)
  • mold not properly remedied
  • unresponsive and dismissive office staff
  • maintenance communication failures and low priority response
  • management rudeness and condescension
friendly-staffquick-maintenanceslow-maintenance-responseunresponsive-officepest-problemsclean-facilities
Best for: pet owners seeking spacious units in a quiet area who do not have pest sensitivities.
Think twice if: You have allergies or asthma; roaches and mold are persistent problems, and management minimizes rather than addresses them.

What This Community Gets Right

  • spacious floor plans
  • dedicated maintenance staff (Jacinto noted)
  • pet-friendly policy and amenities
  • quiet, peaceful environment

Before You Tour

  • Maintenance staff member Jacinto praised for fast, professional repairs on water heaters, fridge issues, and work orders
  • Pest control charged monthly but residents report roaches and mice persist despite treatments
  • Mold issues in bathrooms and laundry areas; management has painted over rather than replacing affected materials
  • Leasing office staff reported dismissive, hostile, and unresponsive to calls and requests

Maintenance, Management & More

Pet-Friendly Apartments
Pet amenities exist (pool, barbecue, pet park) but common areas poorly maintained; pest park neglected, roach/mouse problems affect pet owners directly.

Compared to Nearby Communities

  • Rated 3 against a 3.78 average across the 313 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

Most Mentioned in Reviews

spacious apartmentspet friendlybathroomscaring staffquietmaintenance teamnew managementmoldapplication processcleanliness

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
77
4
30
3
23
2
18
1
81

Common Renter Questions

Is pest control included?
Pest control is charged to residents (at least $7 per treatment noted). However, multiple residents report roaches and mice persist despite regular treatments and month-to-month charges.
How responsive is maintenance?
Staff member Jacinto is praised for quick, professional work. However, many residents report long delays, low priority for emergency issues, and office staff discouraging maintenance requests.
Are there mold problems?
Yes. Residents report mold in bathrooms and laundry areas. Management has patched with primer or drywall but not addressed underlying moisture issues. One resident's pet required veterinary hospitalization due to mold-related illness.

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Last updated 2026-09-25