Cielo has loyal fans who praise its maintenance team, especially technician Jacinto, and the spacious layout and pet areas. However, serious problems undermine the experience: roaches and mice infest units despite monthly pest control charges, mold lingers untreated, and staff responses range from dismissive to hostile-including accusations of workplace violence. Leasing office calls often go unanswered or are cut short.
Recent shift: One recent review from a week ago praised new management and the maintenance team's work ethic, suggesting possible recent staffing changes or renewed commitment; however, this optimism is contradicted by older, detailed accounts of systemic failures and one allegation of workplace violence from two weeks ago.
Over three years, residents praise Stone Chase for its quiet, well-maintained grounds and staff who solve problems fast. Javier and the maintenance crew (Jeff and Erick) stand out for their speed, attitude, and genuine care, though some note the units themselves look dated.
Residents praise specific staff members, especially office team Irma and Sylvia and maintenance worker Patrick, for genuine help and quick responses. However, move-out billing disputes, broken infrastructure, and inconsistent professionalism overshadow these bright spots. Multiple tenants report unverified charges sent to collections, pest problems, and maintenance gaps that left apartments unhealthy or insecure. The dog park and pools draw families, and quiet neighbors feature in positive reviews. Yet the complex struggles with gate malfunctions, ground cleanliness, and accountability. Long-term residents report the property has declined, and newer residents cite collections practices and leasing discrepancies that feel deceptive. Staff quality appears highly dependent on which person you encounter.
Residents consistently praise spacious layouts, granite counters, and responsive maintenance handled by Albert's team. Trish, Sylvia, and the leasing staff create a welcoming atmosphere; many renters report move-in ready units and quick ticket resolution. The main caveat: older buildings show wear, and some seasonal amenities have run into issues.
Last updated 2026-08-23