NOAH Apartments
New management under Trinity Residential has triggered widespread frustration. Residents report maintenance requests languishing for weeks or months-broken AC in summer heat, roaches spreading after coverage stopped, water damage, and mold painted over rather than fixed. Communication from the office is nearly nonexistent; callers reach voicemail, emails go unanswered, and rent has jumped 50% since takeover without upgrades or staffing increases to match the backlog. A few recent arrivals praise Franklin at leasing and note the location is quiet and safe, but long-term residents and those facing urgent repairs describe a complex falling apart under resource-starved management. The core issue appears to be Trinity's acquisition in April creating a squeeze between high rent collection and inadequate maintenance staffing and responsiveness. Residents say they are ignored, shamed for requesting updates, or offered only blanket emails about patience. When maintenance does arrive, workers themselves seem confused and unsupported.
