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The Jax

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 577 Google reviews · How we rank ›

3.7(577) 61 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingFurnished & Corporate Housing
The Jax
Services
Luxury Apartments, Student Housing, Furnished & Corporate Housing
Reviews
577

What Residents Say

Two sides emerge sharply here. Many residents praise the current maintenance crew (Felipe, Nico, Rudy) and leasing staff for responsiveness and friendliness, and describe a clean, safe property with modern units. However, a detailed long-term resident complaint exposes serious issues: three management changes in under two years, pest problems, failed trash pickup despite valet fees, non-functional gates, predatory billing practices (illegal deposit deductions, $60 convenience fees), and dangerously absent electrical maintenance despite the building's age.

Praised for
  • quick, friendly maintenance team (Felipe, Nico, Rudy)
  • welcoming leasing and management staff
  • clean property and well-maintained grounds
  • safe, quiet community
  • modern, spacious apartments
Watch-outs
  • frequent management turnover (three companies in 2 years)
  • pest infestations and trash service failures
  • outdated gates and infrastructure
  • high convenience/valet fees ($60 online fee)
  • illegal deposit charges (shower resurfacing, utility chargebacks)
  • no preventative electrical maintenance
  • aggressive office staff
  • pool frequently closed
responsive-managementquick-maintenancefriendly-staffclean-facilitiespest-problemssafe-communityhidden-feesslow-maintenance-responsewell-maintained-grounds
Best for: Renters who value responsive on-site maintenance and a welcoming lease-up experience.
Think twice if: History of management instability, pest issues, outdated infrastructure, and reports of aggressive billing practices and illegal deposit deductions warrant caution.

What This Community Gets Right

  • current maintenance team responds quickly and by name
  • leasing staff praised as welcoming and thorough during tours
  • modern, spacious units with in-unit washer and dryer
  • gated access and quiet, safe grounds

Before You Tour

  • Maintenance team members named: Felipe, Nico, Rudy; leasing staff Karyme, Marisela
  • Online payment convenience fee: $60
  • Valet trash fee charged even when trash not collected
  • Illegal shower resurfacing charge of $120 on move-out
  • Illegal utility chargebacks on deposits
  • Pool closed most of the year
  • Gates use old manual bicycle-chain system
  • No preventative electrical maintenance; emergency response slow (10:30pm electrical fire inquiry deflected to next day)

Maintenance, Management & More

Luxury Apartments
Modern, spacious units and clean grounds praised, but infrastructure (gates, electrical) outdated and poorly maintained.
Furnished & Corporate Housing
No review text clearly speaks to furnished or corporate-leasing services.
Student Housing
No review text clearly speaks to student housing as a service.

Compared to Nearby Communities

  • Rated 3.7 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 13
Review volume 100
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Scores by Category

5
349
4
43
3
13
2
15
1
157

Common Renter Questions

How quickly does maintenance respond?
Five recent reviews name the maintenance team (Felipe, Nico, Rudy) as fast and responsive to requests. One resident reports an after-hours electrical emergency (10:30pm) was deflected to the next day.
Can I pay rent online?
Yes, but the business charges a $60 convenience fee to pay online. No checks accepted; tenants must use the fee or go to an HEB voucher instead.
Are units pet-friendly?
Yes. Their website lists pet-friendly housing and a bark park as amenities.
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Last updated 2026-07-23