Greater San Antonio Apartment Complex Guide
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The Jax

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 582 Google reviews · How we rank ›

3.7(582) 62 composite score See reviews on Google ✓ Google-verified
Student HousingLuxury Apartments
The Jax
Services
Student Housing, Luxury Apartments
Reviews
582

What Residents Say

The maintenance crew consistently earns high marks for speed and friendliness, with same-day repairs common. However, persistent roaches, long application delays, and aggressive move-out billing practices are major deterrents. Leasing tours run smooth, but office responsiveness drops sharply after move-in. Recent management changes have stabilized the property somewhat, though fundamental problems with pest control, building safety, and fee transparency remain unresolved.

Recent shift: Recent management change (third company in under 2 years) has improved maintenance responsiveness noticeably, but office communication and pest issues remain chronic.

Praised for
  • Quick maintenance response and repairs
  • Friendly, helpful maintenance staff (Felipe, Nico, Rudy)
  • Clean, safe property with good amenities
  • Welcoming leasing team and tour experience
Watch-outs
  • Persistent pest and roach infestations
  • Slow and unresponsive office/management
  • Long application delays
  • Illegal or abusive move-out charges and deposit deductions
  • Poor preventative maintenance and safety issues (electrical fire hazard)
  • High online payment convenience fees
quick-maintenancefriendly-staffclean-facilitiespest-problemspoor-communicationunresponsive-officehidden-feessafe-community
Best for: Short-term renters prioritizing quick maintenance over long-term value and stability.
Think twice if: Pest control issues are ongoing; office unresponsiveness worsens after lease signing. Expect aggressive move-out billing and high online payment fees.

What This Community Gets Right

  • Maintenance team repairs same-day or next-day
  • Friendly, proactive maintenance staff
  • Modern amenities (pool, fitness center, bark park)
  • Gated community with 24-hour emergency maintenance

Before You Tour

  • Maintenance staff Felipe, Nico, and Rudy praised by name for speed and attitude
  • Typical maintenance requests completed same-day or next-day
  • Electrical fire hazard reported (outlet caught fire; no preventative maintenance conducted)
  • Move-out charges include illegal shower resurfacing fee ($120) and unjustified utility chargebacks
  • Online payment convenience fee nearly $60
  • Management company on third rotation in under 2 years
  • Pest control contracted but infestations persist

Maintenance, Management & More

Student Housing
Long application delays; leasing tours welcoming but office hard to reach after approval.
Luxury Apartments
Modern amenities and clean tours praised, but building lacks preventative maintenance and electrical safety.

Compared to Nearby Communities

  • Rated 3.7 against a 3.71 average across the 105 student housing businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 13
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Scores by Category

5
351
4
42
3
13
2
16
1
160

Common Renter Questions

How fast do maintenance requests get done?
Most requests are completed same-day or next-day, though office response is slower; some jobs refused (e.g., certain lightbulb types).
What fees should I budget beyond rent?
Online payment convenience fee is nearly $60; valet trash is charged and cannot be cancelled; move-out charges often include disputed items not covered by law.
Is the complex pet-friendly?
Yes; the property includes a bark park and allows pets.

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Last updated 2026-08-23