Greater San Antonio Apartment Complex Guide
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The Iris

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 635 Google reviews · How we rank ›

2.8(635) 53 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 HousingPet-Friendly ApartmentsStudent HousingLuxury Apartments
The Iris
Services
Affordable & Section 8 Housing, Pet-Friendly Apartments, Student Housing
Reviews
635

What Residents Say

The Iris attracts renters chasing affordability but most wish they had looked harder at the 1-star reviews. Maintenance requests vanish into the bureaucracy or sit marked complete without any actual work, leaving tenants with broken AC through Texas summers, roaches, mold from ceiling leaks, and no recourse. The office doesn't answer phones, ignores voicemails, and residents describe it as easier to reach the moon than to reach management. Safety is a persistent worry: gunshots, police visits, theft, vandalism, and a property that has visibly declined over the past year.

Common areas stay filthy, the pool broke long ago, the fitness center never opens, and grass goes unmowed for months. A renter who lived here three years says it was fine at first but has cratered lately. The compounding effect of unresponsive staff, failed repairs, and deteriorating grounds has pushed most recent tenants to call this a regretted choice, despite the low entry price.

Praised for
  • Low rental price
  • Some maintenance staff responsive
Watch-outs
  • Maintenance requests ignored or marked complete without work done
  • AC failures unrepaired for months in summer heat
  • Office staff unresponsive, calls not answered
  • Persistent pest and mold problems
  • Filthy common areas, overflowing dumpsters, dog waste
  • Unsafe conditions including gunshots and break-ins
  • Water outages with no notice or communication
slow-maintenance-responseunresponsive-officepoor-communicationpest-problemsvalue-for-moneyoverpricedsafe-community
Think twice if: Expect months-long waits for AC repairs, roaches, and very difficult communication with the office. Safety concerns exist.

What This Community Gets Right

  • Low rental price
  • Large unit sizes available
  • Pet-friendly

Before You Tour

  • Rent listed at $1,289 per month for a multi-bedroom unit
  • Management staff member Richard mentioned repeatedly in complaints
  • Office does not answer phones; out of 60 random calls at different times, zero were answered
  • Maintenance requests frequently marked complete without work being performed
  • AC outages have lasted months through summer
  • Building 3 reported multiple simultaneous AC failures
  • Pool has been non-functional for at least one year
  • Fitness center reported never opening

Maintenance, Management & More

Affordable & Section 8 Housing
Low rent attracts renters, but deteriorated conditions and maintenance failures make the price feel misleading.
Pet-Friendly Apartments
Pet-friendly policy exists, but common areas plagued by uncleaned dog waste and pest infestations.
Student Housing
Targets students with affordability, but noise from neighbors and unsafe conditions deter retention.
Luxury Apartments
Not positioned as luxury; reviews show declining condition and lack of amenity upkeep.

Compared to Nearby Communities

  • Rated 2.8 against a 3.61 average across the 115 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 24
Profile completeness 100
Verification 30

Scores by Category

5
233
4
35
3
28
2
38
1
301

Common Renter Questions

What happens if my AC breaks in summer?
Multiple residents report AC outages lasting months with no repair. One tenant went without working AC since Friday in 90-degree heat with no fix.
How do I reach the office?
Residents report extreme difficulty reaching the office by phone. One person made 60 random calls at different times and none were answered. Email and voicemail go unanswered.
Are maintenance requests actually completed?
Residents report maintenance requests are frequently marked complete in the system without any actual work being done. Requests have sat unresolved for months and even years.

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Staff standouts like Sylvia, Irene, and maintenance technician Ram earn frequent praise for speed, warmth, and problem-solving on move-in and upkeep. Clean apartments and competitive prices attract residents, with some staying over a decade. Pest control and facilities maintenance lag sharply: cockroaches recur across complaints despite resident reports, pools and recreation areas deteriorate, and move-out billing practices spark collection disputes. Safety incidents and inconsistent management responses undercut trust.

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Staff like Alexis draw strong praise during tours, but residents report a stark divide between promise and reality. Widespread complaints span three-month maintenance delays, roaches despite repeated pest control, unpermitted lease changes sent to collections, water bills triple the normal rate, and six manager changes in one year. The pool and fitness center exist, but ongoing mold concealment, wildlife issues, and poor conflict resolution dominate lived experience.

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Last updated 2026-08-23