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The Floodgate

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 44 Google reviews · How we rank ›

4.9(44) 77 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
The Floodgate
Service
Luxury Apartments
Reviews
44

What Residents Say

Staff like Deric, Paula, and Eddie handle leasing and move-in with genuine warmth, making residents feel they belong rather than just transact. Residents wake up to river walk views from their high-rise units and appreciate concierge service, white-glove amenities like the automated parking garage and spa, plus the ability to walk to downtown attractions without fuss. One realtor noted delayed commission payments and poor follow-up communication after placement.

The Floodgate delivers a five-star-hotel atmosphere in an apartment tower with fitness, yoga, billiard rooms, and EV charging. Maintenance staff like Eddie solve problems even on Sundays. Investment realtors should verify payment terms upfront, as at least one reported two months of non-response from management on a commission dispute.

Praised for
  • staff go the extra mile for clients
  • welcoming and attentive team
  • luxury finishes and design
  • downtown location and walkable access
  • reliable maintenance and quick response
Watch-outs
  • slow payment to external agents
  • unresponsive to follow-up communication
responsive-managementfriendly-staffclean-facilitiesquick-maintenancesafe-communityamenity-qualityvalue-for-money
Best for: Young professionals and visitors seeking luxury downtown living with walk-to-everything access and hotel-like service.
Think twice if: Working with external agents or realtors: clarify commission payment terms and follow-up procedures upfront, as one agent reported significant delay in payment and communication after placement.

What This Community Gets Right

  • attentive leasing team known by name across the market
  • concierge and valet service in a high-rise setting
  • river walk views and downtown walkability
  • automated parking garage and spa amenities

Before You Tour

  • Deric Medina (Community Manager) named repeatedly for professionalism and client care
  • Paula praised for tailored tours and attentiveness
  • Eddie credited for Sunday emergency help with automated parking system
  • Automated parking garage experiences occasional jams but staff respond same-day

Maintenance, Management & More

Luxury Apartments
White-glove concierge, valet, and attentive staff create a five-star hotel experience in a residential high-rise; river walk views and walkable downtown location are major draws for luxury seekers.

Compared to Nearby Communities

  • Rated 4.9 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 15% of the businesses in this directory.

Most Mentioned in Reviews

swift maintenancewalkable areawelcoming staffdowntown livingluxury livinginformative staffapartment communityvibrant areaclear communicationamazing management

How This Score Was Calculated

How We Score
Star rating 66
Review volume 72
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Scores by Category

5
42
4
0
3
1
2
0
1
1

Common Renter Questions

Can I walk to River Walk and downtown attractions from The Floodgate?
Yes. Multiple residents mention walking to the River Walk, Alamo, and downtown San Antonio from the property. The location is designed for downtown walkability.
What are the signature amenities?
Their website lists concierge service, valet parking, automated parking garage, fitness facility, yoga and meditation area, billiard room, spa and wellness retreat, and EV charging stations.
How responsive is the management team to maintenance requests?
Residents consistently report quick response times. One resident described staff tending to requests rapidly, and another noted same-day help from Eddie on a Sunday parking garage issue.

Similar apartment complexes nearby

Agave Apartments
68

Agave Apartments

4.0(294)✓ Google-verified

Since new management took over a few months ago, Agave has turned around considerably. Residents consistently praise the modern finishes, excellent River Walk location, and the new team-particularly manager Justin and maintenance workers Ismael and Bourbon Berry-for solving problems quickly and treating residents with genuine care. However, a vocal minority raises serious concerns about parking garage security: vehicle break-ins happen regularly, security cameras are sparse, the policy allowing public parking has made the lot vulnerable to theft, and management's handling of incidents feels dismissive. Add in inconsistent office staff attitudes, door-access app confusion, and a referral payment dispute that lingered unresolved, and the property presents a tale of two experiences: excellent management paired with security and operational gaps.

Luxury Apartments
Augusta Flats Apartments
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Augusta Flats Apartments

3.9(119)✓ Google-verifiedPublishes prices

Strong personal service from named staff (Ralph, Jessica, Tiffani) earns consistent five-star praise, especially at move-in. Yet a troubling pattern of deferred maintenance undermines the "luxury" positioning: roaches appear frequently, the main elevator sat broken for months, the pool closed repeatedly during peak season, and hot water has gone out for days. Reviewers who stayed longer or paid closer attention flag these systemic issues alongside security concerns (theft, unauthorized entry, broken gates). The property appears well-kept for brief tours but deteriorates under daily living scrutiny. Maintenance responsiveness splits sharply: some report quick work orders, others describe repeated failed repairs marked "completed" without action. Management prioritizes marketing over resident safety, residents say, citing delayed crime alerts and towing enforcement that never materializes. Downtown walkability and amenities (gym, golf simulator, on-site market, pet-friendly policy) appeal to new residents, but longtime tenants report the facility has "declined significantly" and question whether premium rent aligns with actual conditions.

Luxury Apartments
HemisView Village
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HemisView Village

3.3(155)✓ Google-verified

Staff named Krystal, Erica, Patricia, and Joel earn consistent praise from satisfied residents who report quick responses to requests and compassionate support. That goodwill evaporates for many others facing persistent rodent swarms, trash-filled hallways, repeated car theft and vandalism, non-functional gym equipment, and management indifference. The location near River Walk appeals to some, but the safety concerns (package theft, parking garage crimes, homeless activity in common areas) and unaddressed maintenance failures (broken AC units, smelly trash chutes, pest control) make the building feel chaotic and unprotected. New residents may encounter delays or incomplete information during leasing, and rent does not reflect the condition of shared spaces or crime frequency. Staff turnover or inconsistency in follow-up frustrates longtime tenants who report managers becoming rude after repeated requests. A handful find the place "perfect," citing staff effort; most one-star reviewers call it unsafe and not worth the cost.

Luxury Apartments

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Last updated 2026-08-23