Summit of Thousand Oaks
Since management took over, residents face recurring failures: no hot water in new units, roaches in apartments, and maintenance requests logged but never addressed. Two long-term tenants praised recent renovations and package handling, but the majority report staff that do not answer phones, broken systems repaired only months later (if at all), and mold that sends allergy sufferers to hotels or hospitals. Billing disputes get no callback in weeks. The property's gym and pool exist but reviewers note the pool appeared dirty during tours and common areas reek of pet urine with burnt-out lights. Leasing agents impress initially, yet office follow-through fails so completely that residents spend hours calling with no answer and leave voicemails that go unreturned.
