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The Atlantic Stone Oak

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 209 Google reviews · How we rank ›

3.7(209) 63 composite score See reviews on Google ✓ Google-verified
Gated & Secured CommunitiesPet-Friendly Apartments
The Atlantic Stone Oak
Location
San Antonio
Services
Gated & Secured Communities, Pet-Friendly Apartments
Reviews
209
Best for
Pet owners seeking secure, quiet gated living in north San Antonio.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Residents split sharply: those who interact with maintenance staff Carlos and George often praise their speed and professionalism, especially for AC and plumbing repairs. The secure, quiet gated setting appeals to long-term renters. However, a vocal group reports chronic issues with work orders marked complete when repairs fail, office silence on follow-ups, and unexpected collection notices for disputed charges after lease end. The 60-29 star split reflects this divide between satisfied maintenance experiences and frustrated renters facing poor communication and aggressive billing practices.

Praised for
  • Quick, professional maintenance staff (Carlos, George)
  • Responsive to urgent repairs
  • Safe, quiet, gated community
  • Friendly leasing staff
Watch-outs
  • Maintenance work orders closed without fixes
  • Poor communication between office and maintenance
  • Hidden and surprise fees after move-out
  • Slow office response to urgent issues
responsive-managementpoor-communicationquiet-communityquick-maintenancefriendly-staffsafe-communityhidden-fees
Best for: Pet owners seeking secure, quiet gated living in north San Antonio.
Think twice if: Tenants concerned about maintenance follow-through or those who may dispute move-out charges should clarify repair resolution procedures and billing policies in advance.

What This Community Gets Right

  • Maintenance staff (Carlos, George) praised for speed and professionalism
  • Gated, secure setting with quiet surroundings
  • Pet-friendly with dedicated dog park

Before You Tour

  • Maintenance technicians Carlos and George named repeatedly for prompt AC, plumbing, and appliance fixes
  • Work orders documented as closed despite unresolved issues (dishwasher, refrigerator cases)
  • Move-out charges (cleaning, damage claims) issued without prior notice or office contact
  • Long-term residents (7 years noted) report inconsistent management response to documented requests
  • Valet trash service offered (not free)

Maintenance, Management & More

Gated & Secured Communities
Residents value the secure, gated perimeter and quiet neighborhood setting
Pet-Friendly Apartments
Dog park and pet policy praised; one pet owner satisfied with community

Compared to Nearby Communities

  • Rated 3.7 against a 3.85 average across the 78 gated & secured communities businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

Most Mentioned in Reviews

gated propertysaunaclean propertyplaygroundgaragewelcoming staffquiet communityresident caremoldclear explanations

How This Score Was Calculated

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
125
4
14
3
9
2
10
1
51

Common Renter Questions

Are pets allowed and what amenities are provided?
Yes. The property has a dedicated dog park, and pets are welcomed according to the community's policy.
What maintenance services are available?
On-site maintenance handles AC, plumbing, appliances, and other repairs. Response times have been praised when escalated, though some work orders close before repairs are complete.

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Park at Stone Oak Apartments
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Residents appreciate the modern finishes, community events, and responsive maintenance team, with praise particularly directed at leasing agent Jacob and the grounds upkeep. However, experiences vary sharply: some value the genuine support during difficult times, while others describe frustration with premium pricing, amenity access during move-out, unreliable parking, and significant delays in security deposit returns. Communication and enforcement gaps emerge as the central complaint, alongside concerns about move-out charges and management's handling of disputes. Staff knowledge is inconsistent. Jacob receives repeated commendation for professionalism and follow-up; other interactions, including tours and leasing conversations, have left applicants feeling ignored or dismissed. Maintenance requests appear handled promptly when submitted, but policy enforcement (smoke violations, parking permits) remains unenforced despite management acknowledgment of lease violations. Residents repeatedly advise documenting everything in writing and comparing notes with neighbors before signing.

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Last updated 2026-09-25