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Park at Stone Oak Apartments

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 78 Google reviews · How we rank ›

4.7(78) 78 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Park at Stone Oak Apartments
Service
Luxury Apartments
Reviews
78

What Residents Say

Residents consistently praise the maintenance team's quick response, community atmosphere, and thoughtful staff, particularly leasing agent Jacob and property manager Diedra. New arrivals report feeling genuinely welcomed and connected to neighbors through organized events. Sound travels between floors and surprise move-out charges have dampened some experiences, and a few tour visitors felt ignored by office staff, but the well-maintained modern design and convenient Stone Oak location drive strong loyalty.

The complex offers resort amenities including a pool, fitness center, dog wash, and fire pit. Maintenance handles urgent requests within days, and the leasing team answers questions thoroughly rather than rushing applicants. The property hosts weekly community events and food trucks as optional resident activities.

Praised for
  • responsive maintenance team
  • strong community events and activities
  • friendly and professional leasing staff
  • well-designed modern spaces
  • attentive property management
Watch-outs
  • move-out fees and charges surprise residents
  • inconsistent front-desk courtesy during tours
  • sound insulation between floors
responsive-managementfriendly-staffwell-maintained-groundsclean-facilitiesamenity-qualityquiet-community
Best for: New residents seeking community and families wanting modern amenities and responsive maintenance.
Think twice if: Sound travels between floors; ask about move-out inspection and fee policies before signing the lease.

What This Community Gets Right

  • Modern design with 12-15 foot ceilings
  • Quick maintenance response (24-48 hours)
  • Strong community events and resident activities
  • Prime Stone Oak location near shopping and dining

Before You Tour

  • Jacob (leasing agent) praised for patience and thorough follow-up; handling lease-ups and transfers smoothly
  • Jason (maintenance) and Ramiro (maintenance) resolved refrigerator failure and cosmetic repairs within 2 business days
  • Diedra (property manager) accommodated hard-hat tour before opening and helped residents through difficult situations
  • 12-15 foot ceilings and private patios on first-floor units
  • Weekly community events and food truck visits organized by staff
  • On-site dog wash amenity

Maintenance, Management & More

Luxury Apartments
Modern finishes, spacious layouts, and resort amenities strongly praised; move-out charges and occasional tour service gaps noted.

Compared to Nearby Communities

  • Rated 4.7 against a 3.76 average across the 311 luxury apartments businesses listed here.
  • Has more Google reviews than 26% of the businesses in this directory.

Most Mentioned in Reviews

floorplanthorough leasing agentgolf simulatormodern propertyapartment designbrand newspacious apartmentswelcoming staffprompt responseschool district

How This Score Was Calculated

How We Score
Star rating 65
Review volume 82
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Scores by Category

5
70
4
1
3
1
2
1
1
5

Common Renter Questions

How fast does maintenance respond to requests?
Most urgent repairs handled within 24-48 hours (refrigerator replacement arranged next day and installed within two business days per one resident report).
What community activities does the complex offer?
Weekly community events and food truck visits are planned as optional activities to help residents get to know neighbors.
What amenities are included?
Resort-style pool, 24-hour fitness center, on-site dog wash, outdoor fire pit, courtyard, private patios or balconies, and in-unit washer-dryer.

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Staff like Katie, Nikki, and Kevin earn frequent praise for going beyond expectations; newer residents report smooth arrivals and attentive problem-solving. Yet multiple reviewers describe selective enforcement, management conflicts, and past failures to address noise complaints or follow through on promised perks, creating sharp division between consistently positive and deeply frustrated tenants. The property itself is clean and spacious with modern appliances. One-time pest issues were handled well by their contractor. However, a pattern emerges where tenant concerns depend heavily on which manager handles them: some residents feel fully supported; others report unmet communication and what they describe as retaliation when raising issues.

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Last updated 2026-08-23