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Park at Stone Oak Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 85 Google reviews · How we rank ›

4.4(85) 69 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Park at Stone Oak Apartments
Location
Stone Oak, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
85
Ranking
#105 in Luxury Apartments
Best for
Pet owners wanting upscale amenities and regular community events.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Residents appreciate the modern finishes, community events, and responsive maintenance team, with praise particularly directed at leasing agent Jacob and the grounds upkeep. However, experiences vary sharply: some value the genuine support during difficult times, while others describe frustration with premium pricing, amenity access during move-out, unreliable parking, and significant delays in security deposit returns. Communication and enforcement gaps emerge as the central complaint, alongside concerns about move-out charges and management's handling of disputes.

Staff knowledge is inconsistent. Jacob receives repeated commendation for professionalism and follow-up; other interactions, including tours and leasing conversations, have left applicants feeling ignored or dismissed. Maintenance requests appear handled promptly when submitted, but policy enforcement (smoke violations, parking permits) remains unenforced despite management acknowledgment of lease violations. Residents repeatedly advise documenting everything in writing and comparing notes with neighbors before signing.

Praised for
  • quick maintenance response
  • friendly and helpful staff
  • community events and social activities
  • spacious units with modern finishes
  • well-maintained grounds
Watch-outs
  • security deposit delays and disputes
  • parking availability and enforcement
  • amenities unavailable or not functional
  • inconsistent management communication
  • smoke-free policy not enforced
friendly-staffamenity-qualityparking-issuesslow-maintenance-responseresponsive-managementpoor-communicationunresponsive-officehidden-feesoverpricedwell-maintained-grounds
Best for: Pet owners wanting upscale amenities and regular community events.
Think twice if: Concerned about parking availability or enforcement, deposit refund timelines, or lease policy enforcement such as smoke-free rules.

What This Community Gets Right

  • responsive maintenance team
  • Jacob's leasing expertise and follow-up
  • weekly community events and food trucks
  • high-end finishes and spacious layouts

Before You Tour

  • Jacob (leasing agent) praised for professionalism and responsiveness; Jason from maintenance arranged refrigerator replacement within two business days
  • On-site dog wash available
  • Golf simulator frequently non-functional during residency
  • Security deposits delayed beyond stated timelines; residents reported 61+ day waits for refunds
  • Diedra (property manager) managed pre-opening tours and early move-ins
  • Monthly community events, food trucks, and resident drawings held

Maintenance, Management & More

Luxury Apartments
Modern finishes and spacious units praised; move-out fees and security deposit handling criticized as inconsistent with premium pricing.
Pet-Friendly Apartments
On-site dog wash available; one resident specifically praised the community for accommodating their two dogs.

Compared to Nearby Communities

  • Rated 4.4 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 27% of the businesses in this directory.

Most Mentioned in Reviews

thorough leasing agentgolf simulatormodern propertyprompt responsebrand newspacious apartmentswelcoming staffgorgeous complexproperty tourresident care

How This Score Was Calculated

How We Score
Star rating 50
Review volume 84
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
69
4
3
3
2
2
2
1
9

Common Renter Questions

Is there an on-site dog wash?
Yes, the property offers an on-site dog wash as part of its pet-friendly amenities.
Are community events held regularly?
Yes, events and food truck visits are planned weekly. Residents may also enter holiday drawings for prizes.
How long does maintenance typically take?
Maintenance requests receive same-day or next-day contact; major appliance replacements can be completed within two business days.

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The team at Durrington Ridge (especially manager Sal, assistant manager Julia, and front desk staff Rosa and Siboney) earns consistent praise for genuine warmth, prompt maintenance responses, and a welcoming leasing process that military families and long-term residents alike appreciate. Recent improvements include community events with food trucks, a coffee bar, and organized activities; the property feels well-maintained and the dog park builds resident connection. However, a minority of residents report communication gaps-delayed email responses to serious concerns, especially after security incidents like break-ins and open gates-alongside ongoing maintenance items (faulty door locks) and parking frustrations (high second-vehicle fees, unsafe late-night lot access). The positive momentum under current leadership is real, but responsiveness gaps on safety issues remain a concern for some.

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Wiregrass at Stone Oak
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Wiregrass at Stone Oak

4.3(321)✓ Google-verified

Wiregrass delivers strong personal service through standout staff like Denisse, who earn repeated praise for warmth and responsiveness. Maintenance teams are generally quick, and the grounds are well-kept with good views of Stone Oak. However, many residents report serious operational friction: the leasing office floods inboxes with marketing while ignoring calls and emails; pest infestations (scorpions, spiders) recur; maintenance sometimes lags despite initial responsiveness; and neighbors make noise that management has not addressed. The complex shines on first visit but reveals uneven performance during longer tenancies. Staff turnover and communication breakdowns between departments seem systemic. Several residents paid premium rent for units requiring seven work orders for basic repairs, broken leases due to scorpion infestations, and no relief from noise complaints. The gap between the welcoming tour experience and the daily living reality is stark enough that some long-term residents feel they overpaid for frustration.

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Encore 281 Apartments
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Encore 281 Apartments

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Encore 281 wins renters over with its leasing team, especially Tammy, Natasha, and Johnni, who deliver thorough, warm guidance through applications. Maintenance staff are equally dependable, and the grounds are clean and well-maintained with regular social events. That hospitality frays once you move in. Long-term residents report dismissive office communication, ignored work orders, and pet documentation confusion. Families also note limited safe outdoor spaces for children. The gap between leasing-phase friendliness and day-to-day responsiveness is the core complaint.

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Last updated 2026-09-25