Greater San Antonio Apartment Complex Guide
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Tara

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 192 Google reviews · How we rank ›

3.5(192) 60 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Tara
Location
San Antonio International Airport Vicinity, San Antonio
Service
Luxury Apartments
Reviews
192
Ranking
#129 in Luxury Apartments
Best for
Residents seeking upscale finishes and community engagement who prioritize staff responsiveness.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Five-star reviews highlight welcoming staff (Kimberly frequently named) and a stress-free move-in, with residents appreciating the calm neighborhood feel. One-star complaints center on maintenance gaps: ignored climate control complaints, roof leaks left unaddressed, cockroach sightings, and reduced security presence. The split is stark, suggesting experience depends heavily on which issues affect your unit.

Praised for
  • friendly and responsive staff, especially Kimberly
  • smooth move-in process
  • peaceful community atmosphere
  • quick maintenance response
Watch-outs
  • climate control ignored or shut off by office
  • pest problems (cockroaches)
  • roof leaks and slow repairs
  • security reduced over time
responsive-managementslow-maintenance-responsefriendly-staffclean-facilitiespest-problems
Best for: Residents seeking upscale finishes and community engagement who prioritize staff responsiveness.
Think twice if: Pest activity or climate control responsiveness has been a concern in some units; maintenance follow-through on major repairs varies.

What This Community Gets Right

  • Fast on-site maintenance response
  • Engaged management team with community events
  • Renovated interiors with premium finishes
  • Peaceful residential setting

Before You Tour

  • Kimberly Rangel named as exceptionally helpful leasing agent across multiple reviews
  • Staff members Azzannette, Carolyn, and Enrique specifically praised for helpfulness and maintenance quality
  • Maintenance technician 'Bandera' responded quickly to appliance failure
  • Central air shared among buildings to lower utility bills
  • Roof leak complaints noted with delayed repair response

Maintenance, Management & More

Luxury Apartments
Staff responsiveness praised, but pest and climate control complaints undercut premium positioning.

Compared to Nearby Communities

  • Rated 3.5 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 2
Review volume 99
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
109
4
6
3
7
2
12
1
58

Common Renter Questions

What is included in the renovated units?
Units feature quartz countertops, stainless steel appliances, in-unit washer dryers, and HEPA air purifiers with bipolar ionization technology.
Is there a move-in special?
Yes, the business has advertised a $99 move-in special.
Does climate control cost extra?
Central air is shared among buildings in each area to lower utility bills, but is controlled from the office.

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New management under Trinity Residential has triggered widespread frustration. Residents report maintenance requests languishing for weeks or months-broken AC in summer heat, roaches spreading after coverage stopped, water damage, and mold painted over rather than fixed. Communication from the office is nearly nonexistent; callers reach voicemail, emails go unanswered, and rent has jumped 50% since takeover without upgrades or staffing increases to match the backlog. A few recent arrivals praise Franklin at leasing and note the location is quiet and safe, but long-term residents and those facing urgent repairs describe a complex falling apart under resource-starved management. The core issue appears to be Trinity's acquisition in April creating a squeeze between high rent collection and inadequate maintenance staffing and responsiveness. Residents say they are ignored, shamed for requesting updates, or offered only blanket emails about patience. When maintenance does arrive, workers themselves seem confused and unsupported.

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Last updated 2026-09-25