Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.
Recent management changes have driven visible improvements: grounds maintenance is regular, the pool gets weekly attention, and community events draw residents. Yet the gains sit on a fractured foundation. Maintenance requests languish for months, units arrive visibly dirty, roaches recur even after bombing, and water shutoffs happen weekly. Some staff members-Maria and Leo among them-earn genuine praise for care and follow-through, but others cut corners or go missing. Deposit disputes have forced residents to small claims court, and reports of illegal lockouts and hidden rental charges persist despite the positive shifts.
New arrivals should know: management is trying, but the building's bones are old and the service inconsistency remains stark. Long-term residents who have seen the turnaround speak positively; recent arrivals hit by undisclosed damage and plumbing failures less so.
Five-star reviews highlight welcoming staff (Kimberly frequently named) and a stress-free move-in, with residents appreciating the calm neighborhood feel. One-star complaints center on maintenance gaps: ignored climate control complaints, roof leaks left unaddressed, cockroach sightings, and reduced security presence. The split is stark, suggesting experience depends heavily on which issues affect your unit.
Staff at Avita earn consistent praise for warmth and professionalism, with residents naming Faviola, Sandy, and Isaiah as standouts. The grounds and location appeal to many. Yet maintenance problems dominate negative reviews: gym air conditioning has sat broken for four months, unit ACs for five weeks, and the pool closed through summer. Reviewers report hallways smell of trash and feel neglected despite a beautiful building. Current management seems unaware of issues until residents report them.
New management under Trinity Residential has triggered widespread frustration. Residents report maintenance requests languishing for weeks or months-broken AC in summer heat, roaches spreading after coverage stopped, water damage, and mold painted over rather than fixed. Communication from the office is nearly nonexistent; callers reach voicemail, emails go unanswered, and rent has jumped 50% since takeover without upgrades or staffing increases to match the backlog. A few recent arrivals praise Franklin at leasing and note the location is quiet and safe, but long-term residents and those facing urgent repairs describe a complex falling apart under resource-starved management. The core issue appears to be Trinity's acquisition in April creating a squeeze between high rent collection and inadequate maintenance staffing and responsiveness. Residents say they are ignored, shamed for requesting updates, or offered only blanket emails about patience. When maintenance does arrive, workers themselves seem confused and unsupported.
Last updated 2026-09-25