New management has revived grounds upkeep and staff warmth over recent months, winning back residents who had nearly left. Leasing team members like Maria and Jose excel at building trust during tours and approvals, while maintenance remains inconsistent: Leo delivers thorough work, but others cut corners, and pest control remains chronic.
Water outages occur multiple times weekly on a regular cycle. Serious complaints cite roach infestations requiring resident-led treatment, deposit disputes resolved only through court, illegal lockouts on late rent, and ceiling damage left unrepaired until rent was withheld. Long-term residents report renewal decisions hinge on whether current leadership sustains improvements, especially accessibility for disabled family members.
Tara draws strong praise for its staff warmth and community events, with many residents calling it a peaceful home. However, a significant minority report serious issues: cockroach infestations, roof leaks ignored for months, and centralized AC that the office allegedly turns off without resident input, leaving units unbearably hot.
Staff like Sandy, Isaiah, and Michelle earn consistent praise for attentive service during tours and move-in. Maintenance crews respond quickly to work orders. But severe security failures undercut everything: gates broken for 6-9 months straight, cars broken into routinely, wheels stolen, and office staff dodge follow-ups. Elevators down for months, hallways littered with trash and spills, dog parks filthy, dryers broken, and leasing office avoids accountability. Newer residents see a modern complex; longer-term tenants report steady deterioration under absentee corporate management. The building itself has clean, spacious units with granite counters and new amenities. Problem is execution: property management in Austin does not oversee daily maintenance, security gates stay open regardless of break-ins, and the office loses residents' contact information between shifts. One reviewer paid $2,600 application fee but never heard back about refund. Another spent seven years considering a move, walked in impressed, and left convinced ownership has abdicated responsibility.
Most residents report unbearable living conditions under new Trinity Residential management starting April 2024. Broken appliances and AC units sit unfixed for weeks or months while management ignores calls and voicemails. Pest control is nonexistent. Three leasing staff members (Franklin, Dominic, Gloria) consistently earn praise for kindness during sign-up, but once you move in, concerns about broken dishwashers, cockroaches, water shutoffs, and unsafe conditions go unanswered. Rent jumped 30-50% with no improvements since the ownership change.
Last updated 2026-08-23