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Stratton Park Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 172 Google reviews · How we rank ›

3.8(172) 64 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Stratton Park Apartments
Location
Arboretum, San Antonio
Service
Luxury Apartments
Reviews
172
Ranking
#88 in Luxury Apartments
Best for
Long-term residents seeking stability and quiet, or newer tenants assigned to Ashley's team.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Recent management changes have created a stark divide. Long-term residents and newcomers under manager Ashley praise swift repairs, attentive follow-up, and a genuinely quiet neighborhood. Earlier tenants report months of unaddressed mold, roach infestations, false repair promises, and staff turnover so rapid (four managers in one year, five maintenance workers) that accountability vanishes. The property's facilities and grounds draw consistent compliments, but the gap between what management promises at move-in and what actually gets done remains a dealbreaker for many.

Ashley's personal presence and willingness to visit units stand out, as does maintenance worker Angel's reliability. However, systemic issues persist: phones go unanswered, work orders languish, pest control appointments are scheduled then missed, and move-in inspections often reveal moldy dishwashers and roach problems despite promises of cleaning. One tenant waited weeks for promised blind replacement; another's AC was never fixed despite a formal work order.

Recent shift: A notable improvement in responsiveness and follow-through coincides with manager Ashley's recent arrival; residents under prior management report broken promises and staff instability.

Praised for
  • responsive, hands-on management under Ashley
  • quiet, well-maintained grounds and pools
  • quick maintenance response when repairs happen
  • long-term tenant retention and loyalty
Watch-outs
  • maintenance promises broken at move-in and beyond
  • roach and mold infestations despite reporting
  • office phone frequently unanswered
  • rapid staff turnover undermines continuity
responsive-managementslow-maintenance-responseclean-facilitiespest-problemsquiet-communityfriendly-staff
Best for: Long-term residents seeking stability and quiet, or newer tenants assigned to Ashley's team.
Think twice if: You are moving in with little flexibility to walk away if promises are broken. Verify all repair work in writing before signing a lease.

What This Community Gets Right

  • Manager Ashley personally visits units to resolve issues
  • spacious floor plans
  • quiet neighborhood with friendly neighbors
  • pools and grounds consistently clean

Before You Tour

  • Manager Ashley visits units personally to assess and resolve tenant concerns
  • Maintenance worker Angel responds promptly and completes repairs correctly
  • President Jody Marquez hosted resident barbecue as welcome gesture
  • Manager Mikah (as of January 2026) answered phones reliably before Ashley arrived
  • Maintenance staff availability and scheduling has been inconsistent across tenure

Maintenance, Management & More

Luxury Apartments
Strong praise for spaciousness, grounds, and amenities; significant complaints about move-in condition and systemic maintenance failures.

Compared to Nearby Communities

  • Rated 3.8 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 20
Review volume 97
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
110
4
8
3
3
2
5
1
46

Common Renter Questions

How quickly does maintenance respond to repair requests?
Depends on timing and staff. Recent tenants under current management report repairs done same-day or very quickly. Earlier tenants report work orders pending for weeks or months.
What should I check before move-in?
Multiple reviews mention moldy dishwashers, damaged blinds, roach infestations, and AC problems present at move-in despite promises of pre-cleaning. Inspect your unit thoroughly and get promised fixes in writing.

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Last updated 2026-09-25