35 low data
The Canopy Apartments #1000
1.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
Harper at the Park
Luxury Apartments
- Service
- Luxury Apartments
- Reviews
- 58
What Residents Say
The property attracts praise for its recent management and maintenance overhaul, with tenants naming Paula, Nicole, David, and Mark as capable staff who resolve issues quickly. However, the ratings reflect a darker reality: AC has failed for weeks at a time, hot water cuts out repeatedly without notice, mold and fire ants plague units, and the pool has sat green and unusable all summer despite complaints. Earlier management left work orders "completed" without anyone showing up.
New staff are making visible improvements, and some tenants have renewed leases based on these changes. Yet a five-year pattern of deterioration, deposit withholding, and poor accountability remains recent enough that trust is fragile. Reviewers consistently report being brushed off by the front desk when utilities fail, and amenities like the gym draw zero praise.
Praised for
- new management and maintenance team responsiveness
- helpful and friendly staff (Paula, Nicole, David, Mark)
- value for price paid
- well-kept grounds and improvements visible
Watch-outs
- chronic AC and hot water failures
- mold and pest problems (fire ants, roaches, pharaoh ants, gnats)
- green pool left unfixed for months
- ignored work orders and slow maintenance response
- management turnover and inconsistency
slow-maintenance-responseunresponsive-officepest-problemsclean-facilitiesfriendly-staffresponsive-management
Best for: Tenants willing to take a chance on a property mid-turnaround with new, engaged staff.
Think twice if: Avoid if you need reliable AC, hot water, or pest control. Earlier tenants lost months to utility failures and apartment damage with no compensation.
What This Community Gets Right
- new management and maintenance team showing rapid fixes
- named staff (Paula, Nicole, David, Mark) delivering customer service
- private patio or balcony in units
- pet-friendly policy
Before You Tour
- Paula and Tyler (HVAC tech) named for fixing AC issues within service call
- Nicole and Paula praised for onboarding help and personal attention
- David and Mark named on maintenance crew making visible improvements
- Hot water failures lasting days or weeks at a time reported multiple times
- Pool left green all summer; city called but not drained despite complaints
- Work orders marked completed without technician visit
- No deposit refunds reported by departing tenants
Maintenance, Management & More
- Luxury Apartments
- New maintenance crew fixing long-standing problems; prior management caused severe utility and pest failures lasting years.
Compared to Nearby Communities
- Rated 2.6 against a 3.76 average across the 311 luxury apartments businesses listed here.
- Has more Google reviews than 20% of the businesses in this directory.
Most Mentioned in Reviews
big balconylarge bedroomfire antsbeautiful treesmoldhelpful staffnew managementquick issue resolutionquiet environmentcleanliness
How This Score Was Calculated
How We Score Star rating 0
Review volume 77
Review recency 100
Review sentiment 34
Profile completeness 100
Verification 30
Scores by Category
5
21
4
1
3
3
2
2
1
31
Common Renter Questions
- Does this complex allow pets?
- Yes, the complex welcomes pets according to their website and Google attributes.
- Are there in-unit washers and dryers?
- The website lists washer and dryer connections in units. Reviewers do not detail whether hookups are active or working.
- What has improved recently?
- New management and maintenance staff (Paula, Nicole, David, Mark) have reduced HVAC wait times to 15 minutes and are fixing issues the prior crew ignored. However, pool problems and pest issues remain unresolved.
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59
Harper At The Park Apartments
4.4(12)
Most reviewers praise Daniel, Tyler, and office manager Nicole for responsive, respectful service and highlight good-condition apartments with nearby shopping. Two low ratings cite unresolved hot water and AC failures, plus a vehicle towing situation that frustrated one resident unable to register a borrowed car.
Luxury Apartments
66
Altamonte Apartments
3.9(306)✓ Google-verifiedPublishes prices
Staff and maintenance often excel: Francisco responds to after-hours calls in under 30 minutes, Leo and Kelianne handle leasing and requests promptly, and repairs are praised when completed. However, move-out billing surprises, multi-day waits for air conditioning fixes, and work order repeats have left some residents frustrated with inconsistency and fee practices.
Luxury Apartments