32 low data
Northgate Village
5.0(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
Saddle Ridge Apartments
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsStudent HousingFurnished & Corporate Housing
- Location
- Northwest Side, San Antonio
- Services
- Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
- Reviews
- 189
- Ranking
- #192 in Luxury Apartments
- Best for
- Residents valuing location and staff responsiveness over perfect maintenance consistency.
Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.
What Residents Say
Most residents praise the friendly management and convenient northwest location, with several noting quick maintenance and no hidden fees. However, a significant minority report serious pest problems, delayed maintenance responses, and problematic towing of permitted vehicles, which creates real tension in the community.
Praised for
- helpful and responsive staff
- quick maintenance service
- friendly management
- clean complex
- convenient location near hospitals and schools
Watch-outs
- pest infestations (roaches, frogs)
- towing errors and aggressive policies
- slow maintenance response
- mail box damage
responsive-managementquick-maintenancefriendly-staffpest-problemsparking-issuesclean-facilitiesslow-maintenance-responsewell-maintained-groundssafe-communityvalue-for-money
Best for: Residents valuing location and staff responsiveness over perfect maintenance consistency.
Think twice if: Pest control is unreliable and towing enforcement has been a concern; review their towing policy and parking signs carefully before signing a lease.
What This Community Gets Right
- convenient northwest location
- no hidden fees
- in-unit laundry
- pet-friendly policy
- Assistant Property Manager April praised for responsiveness
Before You Tour
- April, Assistant Property Manager, noted by multiple reviewers for professional follow-through
- in-unit washer/dryer standard across units
- no hidden fees mentioned as an advantage over other San Antonio complexes
- towing issues with permitted vehicles reported as recurring
- maintenance response times vary widely (one review notes quick service, another reports two-week waits)
Maintenance, Management & More
- Pet-Friendly Apartments
- Pets welcomed and advertised, but residents report pest infestations (roaches, frogs) indoors and mail box damage.
- Student Housing
- No clear student-specific feedback in reviews.
- Furnished & Corporate Housing
- No specific corporate or furnished housing feedback in reviews.
- Affordable & Section 8 Housing
- Move-in deals noted in one review; no clear affordability complaints.
- Luxury Apartments
- Described as clean and well-maintained by most, but pest issues and varied maintenance times contradict luxury expectations.
Compared to Nearby Communities
- Rated 3.5 against a 3.77 average across the 328 luxury apartments businesses listed here.
- Has more Google reviews than 60% of the businesses in this directory.
How This Score Was Calculated
How We Score Star rating 2
Review volume 99
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30
Scores by Category
5
105
4
12
3
6
2
5
1
61
Common Renter Questions
- Are there parking rules I should know about?
- Yes. Towing has been an issue even for residents with permits and proper registration. Review the parking signs carefully and get confirmation of your designated spot from the office before move-in.
- How fast is maintenance response?
- It varies. Some residents report quick repairs; others waited over two weeks for basic fixes like reconnecting a stove or replacing a light.
- Are pets allowed?
- Yes, Saddle Ridge advertises pet-friendly apartments on their website, though some residents have reported pest infestations in their units.
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Knoll Crest Apartment
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Knoll Crest offers amenities like pools and a fitness center but struggles with serious maintenance and pest control issues. Multiple residents report roach infestations that persist despite complaints, broken AC units left unrepaired for weeks or months, and water damage with mold. Work orders sit open for weeks or claim to be fixed but are not. Management has turned over multiple times; the current office is difficult to reach by phone or email, forcing tenants to visit in person for updates. A small group of long-term residents praise quick responses from specific staff members, but these accounts are far outnumbered by complaints of neglect, unmet promises, and poor conditions.
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Oaks of Northgate Apartment Homes
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Staff and maintenance earn consistent praise for speed and friendliness, and a few residents rave about cleanliness and value. However, chronic issues undermine the experience: plumbing failures, mold, pest invasions (roaches, crickets, bedbugs), neglected grounds, and security gaps. Long-term residents report management has declined since renovations began; newer residents may have better luck.
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