32 low data
Northgate Village
5.0(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
Knoll Crest Apartment
Affordable & Section 8 HousingLuxury ApartmentsPet-Friendly ApartmentsStudent Housing
- Services
- Affordable & Section 8 Housing, Luxury Apartments, Pet-Friendly Apartments
- Reviews
- 367
What Residents Say
Life at Knoll Crest is marked by sharp contrasts. Some residents praise staff responsiveness, competitive rates, and a welcoming community atmosphere with food truck events. Others report persistent roach problems despite pest control fees, months-long AC outages in Texas heat, water shutoffs during work hours, and an office that rarely answers calls or emails even after code compliance visits. Tenants document property neglect alongside friendly neighbors.
New management changes appear frequent. When maintenance arrives, it can be prompt (same-day AC fixes cited), but many describe temporary band-aid repairs that fail within weeks. The gap between move-in promises and actual upkeep leaves vulnerable renters-families, those with health conditions, pet owners-frustrated and sometimes in legal disputes over conditions that code compliance repeatedly inspects.
Praised for
- responsive staff when engaged
- friendly neighbors
- good move-in specials
- social events and community
Watch-outs
- roach infestations recurring
- slow/unresponsive maintenance
- poor communication from office
- unresolved AC and water issues
slow-maintenance-responsepest-problemspoor-communicationfriendly-staffunresponsive-officeclean-facilities
Best for: Renters comfortable with trade-offs who prioritize affordability and community atmosphere over perfect maintenance reliability.
Think twice if: Families with young children, seniors, people with respiratory conditions, or those with unreliable work schedules should ask for recent maintenance logs and AC service history before signing.
What This Community Gets Right
- competitive move-in specials
- community events and social atmosphere
- bark park for pet owners
- responsive maintenance (when engaged)
Before You Tour
- $99 application and admin fee
- Staff named: Vanessa, Jordan, Susan, Victoria; Assistant Manager noted as positive
- Lauren cited for prompt repairs
- Multiple roof leaks and water shutoffs documented
- Recurrent roach infestations despite $8/month pest control
- Code compliance visits reported weekly in some months
- Townhouse units available
- New management company (Anterra) recently took over
Maintenance, Management & More
- Affordable & Section 8 Housing
- Move-in specials and competitive rates appealing, but maintenance backlog and pest control failures undermine value.
- Pet-Friendly Apartments
- Bark park offered, but outdoor roach infestations and animal waste problems (unenforced porch rules) complicate pet ownership.
- Student Housing
- Community events and social gatherings praised, but unresponsive office and repeated maintenance delays frustrate young renters.
- Luxury Apartments
- Limited evidence; one tenant praised same-day AC repair and professional staff follow-up after initial move-in issues.
Compared to Nearby Communities
- Rated 3.3 against a 3.61 average across the 115 affordable & section 8 housing businesses listed here.
- Has more Google reviews than 92% of the businesses in this directory.
How This Score Was Calculated
How We Score Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Scores by Category
5
193
4
12
3
15
2
20
1
127
Common Renter Questions
- How quickly does maintenance respond to emergency repairs?
- Variable. Some residents report same-day AC fixes and next-day repairs; others describe weeks without response (one tenant's AC was down over a month despite multiple calls and emails). Call volume affects response time.
- What is the pest control situation?
- Roach infestations are frequent and recurrent. The complex charges $8/month for pest control, but residents report infestations returning after each tenant turnover and widespread outdoor roach populations that are difficult to eliminate.
- Are there move-in specials?
- Yes. Residents cite fabulous move-in specials, quick application approval, and competitive rent rates, though new tenants should verify current offers with the office.
Similar apartment complexes nearby
60
Saddle Ridge Apartments
3.5(186)✓ Google-verified
Saddle Ridge delivers solid housing options in a well-kept northwest complex with a rare plus: residents report no hidden fees and fast maintenance on their best days. However, the experience fractures sharply over towing disputes, variable maintenance speeds, and staff interactions that range from warm to unwelcoming. April, the assistant manager, earns repeated praise for helpfulness, yet some visitors report she came across as dismissive or unprofessional. Security concerns and pest control gaps add weight to concerns for families. Residents emphasize the location near the Medical Center and I-10 as a major draw, and note that power outages are rare. Those who stay beyond the lease term cite management responsiveness and cleanliness. The towing problem appears recurring and unresolved; multiple residents report cars towed despite valid parking or permits, and management does not seem to address the pattern.
Affordable & Section 8 HousingLuxury ApartmentsFurnished & Corporate Housing
58
Oaks of Northgate Apartment Homes
3.4(153)✓ Google-verified
Staff and maintenance earn consistent praise for speed and friendliness, and a few residents rave about cleanliness and value. However, chronic issues undermine the experience: plumbing failures, mold, pest invasions (roaches, crickets, bedbugs), neglected grounds, and security gaps. Long-term residents report management has declined since renovations began; newer residents may have better luck.
Affordable & Section 8 HousingLuxury ApartmentsPet-Friendly Apartments