32 low data
Northgate Village
5.0(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
Knoll Crest Apartment
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsStudent HousingGated & Secured Communities
- Location
- Northwest Side, San Antonio
- Services
- Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
- Reviews
- 369
- Ranking
- #275 in Luxury Apartments
Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.
What Residents Say
Knoll Crest offers amenities like pools and a fitness center but struggles with serious maintenance and pest control issues. Multiple residents report roach infestations that persist despite complaints, broken AC units left unrepaired for weeks or months, and water damage with mold. Work orders sit open for weeks or claim to be fixed but are not. Management has turned over multiple times; the current office is difficult to reach by phone or email, forcing tenants to visit in person for updates. A small group of long-term residents praise quick responses from specific staff members, but these accounts are far outnumbered by complaints of neglect, unmet promises, and poor conditions.
Praised for
- friendly staff (when reachable)
- quick maintenance response (sporadic)
- amenities: pools, fitness center, bark park
- some residents report safety and cleanliness
Watch-outs
- chronic maintenance delays and ignored work orders
- pest infestation: roaches, fleas
- mold, water damage, recurring flooding
- non-responsive management and unresponsive office
- AC failures left unrepaired for weeks
- management turnover and inconsistent service
slow-maintenance-responsepest-problemspoor-communicationunresponsive-officeoverpriced
Think twice if: Avoid if you rely on prompt maintenance or cannot tolerate pest issues; chronic roach and flea infestations reported by many tenants.
What This Community Gets Right
- swimming pools and fitness center
- bark park for pets
- competitive move-in specials
- long-term residents report community feel
Before You Tour
- AC failures left unrepaired for 2-4 weeks despite repeated requests
- roach infestations widespread in common areas and units
- work orders logged as completed but actual repairs not done
- code compliance called to complex weekly according to one review
- management changed recently from prior team
- some named staff praised: Vanessa, Jordan, Susan, Victoria (current management); Anne (recent, non-responsive)
- application/admin fee: $99
Maintenance, Management & More
- Pet-Friendly Apartments
- Bark park available but roach/flea infestations make pet ownership unpleasant; tenants report needing to avoid outdoor areas at night.
- Student Housing
- Competitive move-in specials and quick application approval mentioned, but pest and maintenance issues would affect student housing experience.
- Luxury Apartments
- Marketed amenities present but water damage, mold, and pest control failures undermine luxury positioning.
- Gated & Secured Communities
- Code compliance visits weekly; police presence frequent; illegal dumping and unauthorized vehicle traffic reported by residents.
Compared to Nearby Communities
- Rated 3.3 against a 3.77 average across the 328 luxury apartments businesses listed here.
- Has more Google reviews than 92% of the businesses in this directory.
How This Score Was Calculated
How We Score Star rating 0
Review volume 100
Review recency 100
Review sentiment 32
Profile completeness 100
Verification 30
Scores by Category
5
193
4
13
3
15
2
20
1
128
Common Renter Questions
- How quickly does maintenance respond?
- Responses vary widely. Some residents report same-day AC repairs; others waited 2-4 weeks for hot water, dishwasher, and AC fixes despite multiple requests. Work orders are sometimes marked complete without actual repair.
- What is the application fee?
- Application/admin fee is $99 according to their website.
- Does the complex have amenities for pets?
- Yes, they have a bark park. However, reviews report ongoing roach and flea infestations in and around units, which affects pet owners' experience.
Similar apartment complexes nearby
60
Saddle Ridge Apartments
3.5(189)✓ Google-verified
Most residents praise the friendly management and convenient northwest location, with several noting quick maintenance and no hidden fees. However, a significant minority report serious pest problems, delayed maintenance responses, and problematic towing of permitted vehicles, which creates real tension in the community.
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65
The Camaron Townhomes
3.9(167)✓ Google-verified
Long-term residents and staff like Community Manager Kathy and maintenance Daniel keep some families here for years, but half the reviews describe urgent unmet needs: leaks growing mold, roaches persisting for months despite complaints, and air conditioning that cannot handle San Antonio heat. The property's age is visible in aging wiring, failing appliances, and deferred repairs across multiple units. When maintenance does respond, it works well; the gap is between requests and action. The complex offers genuine value in space and location near the Medical Center and major highways, with a bark park and attached garages that appeal to pet owners. Yet the office struggles to prioritize or track work orders, leaving residents frustrated by vague timelines and unresponsive management during the day. One-star reviews outnumber five-star ones nearly two-to-one.
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