How often do water shutoffs happen?

Multiple residents report water shutoffs at least once monthly, often lasting the entire day and sometimes 1-2 days. One resident described shutoffs as a regular occurrence that affects daily living.

Policy information is inconsistent; birds were said to be allowed over the phone but prohibited in-person. Clarify pet restrictions directly with the leasing office before signing.

Residents report the gate near the office is frequently left unlocked and can be opened without a key, raising security concerns.

La Mirage

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 166 Google reviews · How we rank ›

3.3(166) 58 composite score See reviews on Google ✓ Google-verified

Luxury ApartmentsPet-Friendly ApartmentsStudent HousingFurnished & Corporate HousingGated & Secured Communities

Location: Northwest Side, San Antonio
Services: Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews: 166
Ranking: #178 in Luxury Apartments
Best for: professionals relocating interstate seeking responsive leasing support and convenient highway access

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Melanie and the leasing team earn consistent praise for professionalism and responsiveness, making the application process smooth and guests feel genuinely welcomed. However, residents report frequent water shutoffs (sometimes lasting days), roach infestations, smoke seeping between units, and high move-out charges, while leasing office staff outside Melanie's care come across as dismissive and inconsistent about policies.

The property itself is clean and well-maintained with mature landscaping, but these operational problems undermine the appeal. Military discounts and better move-in specials were suggested by at least one resident. The Northwest Side location near major highways and workplaces remains a consistent draw for those who can tolerate the maintenance surprises.

Praised for

Melanie's attentiveness and customer service
well-maintained grounds and appearance
smooth leasing process
responsive maintenance team
convenient location

Watch-outs

poor leasing office communication and staff attitude
persistent water shutoffs lasting hours to days
pest problems (roaches, smoke)
incomplete flooring and water damage
high move-out fees
security gaps (gate left open)
inconsistent pet policy communication

responsive-managementpoor-communicationwell-maintained-groundspest-problemsquick-maintenanceslow-maintenance-responsefriendly-staffoverpricedsafe-communitypackage-theft

Best for: professionals relocating interstate seeking responsive leasing support and convenient highway access

Think twice if: chronic water shutoffs (sometimes days), roach infestations, smoke transfer between units, and high move-out fees concern you

What This Community Gets Right

Melanie's attentive leasing support
convenient location near major highways and workplaces
clean, well-landscaped community
prompt maintenance response

Before You Tour

Melanie handles leasing with consistent praise for attentiveness and clear communication
maintenance team described as responsive and efficient
water shutoffs reported by multiple residents, at least monthly and sometimes lasting full days
roach and smoke problems described as ongoing despite complaints
move-out fees flagged as excessive by residents
gate security left unsecured (gate near office stays open, no key required)
renovated units available

Maintenance, Management & More

Luxury Apartments: clean and well-maintained grounds praised, but pest and water issues undermine premium positioning
Pet-Friendly Apartments: pet policy inconsistently communicated; bird policy contradicted between phone and in-person visits
Gated & Secured Communities: security concern: gate near office remains unlocked and easily accessible without key
Furnished & Corporate Housing: interstate relocators appreciate smooth leasing process and Melanie's efficiency
Student Housing: convenient location and responsive service, but pest and utility issues may deter budget-conscious renters

Compared to Nearby Communities

Rated 3.3 against a 3.77 average across the 328 luxury apartments businesses listed here.
Has more Google reviews than 53% of the businesses in this directory.

How This Score Was Calculated

How We Score

Star rating 0

Review volume 97

Review recency 100

Review sentiment 44

Profile completeness 100

Verification 30

Scores by Category

Common Renter Questions

How often do water shutoffs happen?: Multiple residents report water shutoffs at least once monthly, often lasting the entire day and sometimes 1-2 days. One resident described shutoffs as a regular occurrence that affects daily living.
Are pets allowed?: Policy information is inconsistent; birds were said to be allowed over the phone but prohibited in-person. Clarify pet restrictions directly with the leasing office before signing.
Is the gate secure?: Residents report the gate near the office is frequently left unlocked and can be opened without a key, raising security concerns.

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Oaks of Northgate Apartment Homes

3.4(153)✓ Google-verified

Staff and maintenance earn consistent praise for speed and friendliness, and a few residents rave about cleanliness and value. However, chronic issues undermine the experience: plumbing failures, mold, pest invasions (roaches, crickets, bedbugs), neglected grounds, and security gaps. Long-term residents report management has declined since renovations began; newer residents may have better luck.

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Villas at Medical Center

3.3(188)✓ Google-verified

Most residents thrive here for months or years, citing quick maintenance turnarounds, attentive office staff (especially Melissa, Norma, and Rebecca), and a genuinely quiet, well-kept grounds. The pool, gym, and dog park stay clean and active. A vocal minority had rocky leasing office encounters: two reviewers felt ignored or dismissed during tours, though staff were responsive by phone. This split appearance at the leasing desk stands out against the overwhelmingly positive resident experience. Move-out billing is transparent but not always zero.

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Saddle Ridge Apartments

3.5(189)✓ Google-verified

Most residents praise the friendly management and convenient northwest location, with several noting quick maintenance and no hidden fees. However, a significant minority report serious pest problems, delayed maintenance responses, and problematic towing of permitted vehicles, which creates real tension in the community.

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La Mirage

What Residents Say

What This Community Gets Right

Before You Tour

Maintenance, Management & More

Compared to Nearby Communities

How This Score Was Calculated

Scores by Category

Common Renter Questions

Similar apartment complexes nearby

Oaks of Northgate Apartment Homes

Villas at Medical Center

Saddle Ridge Apartments

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