Google Business Profile is the source for the business data shown here, last checked 2026-09-25.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Most residents praise the friendly management and convenient northwest location, with several noting quick maintenance and no hidden fees. However, a significant minority report serious pest problems, delayed maintenance responses, and problematic towing of permitted vehicles, which creates real tension in the community.
Knoll Crest offers amenities like pools and a fitness center but struggles with serious maintenance and pest control issues. Multiple residents report roach infestations that persist despite complaints, broken AC units left unrepaired for weeks or months, and water damage with mold. Work orders sit open for weeks or claim to be fixed but are not. Management has turned over multiple times; the current office is difficult to reach by phone or email, forcing tenants to visit in person for updates. A small group of long-term residents praise quick responses from specific staff members, but these accounts are far outnumbered by complaints of neglect, unmet promises, and poor conditions.
Staff and maintenance earn consistent praise for speed and friendliness, and a few residents rave about cleanliness and value. However, chronic issues undermine the experience: plumbing failures, mold, pest invasions (roaches, crickets, bedbugs), neglected grounds, and security gaps. Long-term residents report management has declined since renovations began; newer residents may have better luck.
Last updated 2026-09-25