How fast do maintenance requests get fixed?

It varies. If you visit the office in person, repairs can be done within 24 hours (one reviewer's AC was fixed the next morning). Phone or email requests may take a week or longer; some take months (one reviewer waited 5 months for AC repair).

What are the pet fees?

One-time pet fee is $200, and pet deposit per pet is $200. Monthly pet fee is $20 per pet. The complex has a dog park.

Do roaches get treated?

Pest control is called, but roaches persist in multiple units. One reviewer tried handling them personally and neighbors reported the problem was relentless despite aggressive treatment. Issue depends on your neighbors' cleanliness too.

Medical Center Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 160 Google reviews · How we rank ›

3.3(160) 59 composite score See reviews on Google ✓ Google-verified Publishes prices

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsStudent HousingFurnished & Corporate Housing

Location: Northwest Side, San Antonio
Services: Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews: 160
Ranking: #257 in Luxury Apartments
Best for: Students and budget-conscious renters valuing proximity to Medical Center and schools over pristine maintenance.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

When maintenance staff show up, they work fast and know their job. Janelle, Micaela, and Ram have earned specific praise for professionalism. But roaches plague multiple units despite repeated pest control calls, and some tenants waited months for AC fixes or got no response to complaints. The office is a mixed bag: some reviewers praise quick communication; others report staff rudeness, ignored phone calls, and a dismissive manager (Elizabeth Contreras) who replaced a well-liked predecessor. Trash sits in parking lots for weeks, gates break constantly, and cleanliness depends more on neighbors than management. Location near the Medical Center and schools appeals to students and families, but only if you're willing to stay on top of the office in person rather than expect reliable phone support.

The complex offers amenities (pool, dog park, fitness center) and one-time pet fees are reasonable ($200) with low monthly pet fees ($20), but reviews suggest the buildings themselves need upgrades. Affordability and proximity to employment draw people in, but high one-star review volume (41%) signals systemic issues that cost the business repeat customers.

Praised for

Quick AC and maintenance repair when engaged
Responsive and helpful office staff (named individuals: Janelle, Micaela, Ram)
Quiet, peaceful community atmosphere
Affordable pricing and good location
Professional staff going extra mile

Watch-outs

Persistent roach infestations despite pest control calls
Slow maintenance response and unresolved issues lasting months
Unresponsive management and poor communication via phone/email
Staff professionalism varies; some rude or dismissive
Dirty common areas, trash buildup, raccoon problems

responsive-managementpoor-communicationclean-facilitiespest-problemsquick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officeparking-issuesvalue-for-moneypackage-theft

Best for: Students and budget-conscious renters valuing proximity to Medical Center and schools over pristine maintenance.

Think twice if: Roach infestations, slow repairs, and inconsistent office communication may frustrate those who cannot visit the office in person or tolerate pest issues.

What This Community Gets Right

Affordable pricing with reasonable pet fees
Walking distance to Medical Center, schools, and shopping
Responsive maintenance staff when contacted in person
Quiet community in some buildings

Before You Tour

Staff members named positively: Janelle (leasing/transitions), Micaela (attentiveness and problem-solving), Ram (maintenance, shower/toilet repair); staff named negatively: Elizabeth Contreras (current manager, described as unresponsive and dismissive; Ana was a previous well-regarded manager)
AC failures are persistent (5 months to fix in one case, 2-day fixes in another)
Pest control called but roaches return; residents report relentless infestations
In-person office visits resolve issues faster than phone/email
One tenant reported credit reporting error after billing dispute; management acknowledged and apologized
Valet trash service exists but trash accumulates in lots and halls for days/weeks
Gates break frequently and need upgrade
Handicapped parking spaces regularly occupied by non-disabled residents

Maintenance, Management & More

Pet-Friendly Apartments: Pet fees are low ($20/month) but roach and pest control issues frustrate pet owners.
Student Housing: Walking distance to schools and affordability appeal to students, but slow maintenance and poor office communication frustrate those needing quick fixes.
Affordable & Section 8 Housing: Affordable pricing and location draw residents, but systemic maintenance delays and pest problems undermine value.
Furnished & Corporate Housing: Limited evidence; one review mentions corporate tenant satisfaction with office courtesy.
Luxury Apartments: Amenities like pool and fitness center exist, but frequent maintenance failures and pest problems place this below luxury expectations.

Compared to Nearby Communities

Rated 3.3 against a 3.77 average across the 328 luxury apartments businesses listed here.
Has more Google reviews than 51% of the businesses in this directory.

How This Score Was Calculated

How We Score

Star rating 0

Review volume 96

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Scores by Category

Common Renter Questions

How fast do maintenance requests get fixed?: It varies. If you visit the office in person, repairs can be done within 24 hours (one reviewer's AC was fixed the next morning). Phone or email requests may take a week or longer; some take months (one reviewer waited 5 months for AC repair).
What are the pet fees?: One-time pet fee is $200, and pet deposit per pet is $200. Monthly pet fee is $20 per pet. The complex has a dog park.
Do roaches get treated?: Pest control is called, but roaches persist in multiple units. One reviewer tried handling them personally and neighbors reported the problem was relentless despite aggressive treatment. Issue depends on your neighbors' cleanliness too.

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District at Medical Center

3.8(291)✓ Google-verified

The District delivers polished amenities and genuinely responsive maintenance teams, yet newer residents report serious problems: infestations at move-in, elevator outages lasting weeks, and persistent noise from pool events that management created but failed to manage. Staff friendliness and work-order speed are genuine strengths, but operational gaps in safety, cleaning, and billing enforcement overshadow them for many.

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Broadstone Medical

3.2(183)✓ Google-verified

Broadstone Medical attracts long-term residents who consistently praise the maintenance team and office staff for responsiveness and genuine care. Victor, Jordan, Daniela, Scott, and Jack are named repeatedly for going above and beyond. The property itself earns marks for cleanliness and amenities like the fitness center and pool. However, a small but serious cohort report unresolved administrative conflicts: toilets backing up, belongings removed from units, and lease changes without explanation. Pet-friendly status creates friction when owners don't clean up after dogs. The management culture appears split: exceptional frontline service clashes with disputes that some residents feel were handled dismissively.

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Hawthorne House

4.3(284)✓ Google-verified

Hawthorne House draws praise for its modern finishes, engaged staff, and active social calendar, with many residents and prospective renters citing warm welcomes and quick maintenance on routine requests. However, serious gaps emerge: repeated HVAC failures with unresponsive emergency lines, delayed facility upkeep despite long-term resident complaints, security lapses including hallway intrusions and package theft, and billing disputes after move-out. The property excels at first impressions but falters on infrastructure reliability and long-term accountability. Staff members like Misty and Nadynn are specifically credited with going above and beyond during leasing and tenant support, while maintenance is praised for speed on day-to-day issues. Tensions arise when systems fail during off-hours: one physician assistant student endured four HVAC breakdowns in a year with no emergency technician dispatch and only a portable unit offered. Combined with complaints about hallway cleanliness going unaddressed and ongoing fixture failures (water fountain, zen garden, broken elevator doors), the pattern suggests stretched resources and slow accountability at the management level.

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Medical Center Apartments

What Residents Say

What This Community Gets Right

Before You Tour

Maintenance, Management & More

Compared to Nearby Communities

How This Score Was Calculated

Scores by Category

Common Renter Questions

Similar apartment complexes nearby

District at Medical Center

Broadstone Medical

Hawthorne House

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