Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.
Ingram Square serves low-income residents in a location tenants describe as safe and quiet, with some units well-maintained. But years-long hot water problems, management that ignores complaints, and staff accused of dismissiveness toward residents with language barriers have overshadowed the few positive experiences.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Recent five-star review (9 months ago) offers weak counterpoint to long pattern of maintenance and staff complaints from 3-5 years ago; overall trend remains negative.
Residents consistently praise quick, professional maintenance response and staff who treat them as individuals. Management named across years, clean apartments, and a sense of community care keep people here long-term, especially seniors.
Newer residents touring the property highlight attractive pricing and grounds, but long-term tenants report a troubling pattern. Management staff (particularly named individuals Bianca and Connie) allegedly ignore complaints, hang up on residents, mishandle mail and packages, and document violations inaccurately. One tenant claims a false debt sent to collections two years after moving out; another reports mold, a non-functional AC unit despite three repair attempts, and over 20 ignored calls. The office tone shifts sharply once a lease is signed. Buildings show visible wear and alleged code violations. The leasing team appears trained to present move-in specials and spacious layouts, but residents describe a management culture hostile to accountability. Early reviews praising the grounds predate complaints about negligence. Investment companies or move-in specials may account for the review timing gap and five-star spike around 11 months ago.
Monica and Judy earn consistent praise for making move-ins feel welcoming and handling questions quickly, while residents appreciate the quiet location and affordability. However, major maintenance gaps stand out: roach complaints recur across multiple reviews with no resolution, a living room leak went unfixed for over a year despite mold concerns, and management's enforcement of a strict 10 pm curfew led to unexpected vehicle towing. Safety issues including neighbor harassment and a knife incident went unaddressed. The aging complex appears well-kept by leasing staff but neglected in critical upkeep and tenant protection.
Last updated 2026-09-25