Google Business Profile is the source for the business data shown here, last checked 2026-09-25.
Michael, the maintenance specialist, earns consistent five-star praise for fast repairs and genuine care, while the leasing office creates friction: Rachelle is noted as helpful, but other staff (Mia, others unnamed) are reported as dismissive, evasive on applications, and unresponsive to follow-up calls.
Grounds are well-kept and units spacious, but reviewers fault outdated finishes, pest issues, strict parking enforcement (one vehicle per adult), vehicle towing charges, unauthorized entry by management, and deposit disputes. Quality of experience depends heavily on which staff member you encounter.
Ingram Square serves low-income residents in a location tenants describe as safe and quiet, with some units well-maintained. But years-long hot water problems, management that ignores complaints, and staff accused of dismissiveness toward residents with language barriers have overshadowed the few positive experiences.
Residents consistently praise quick, professional maintenance response and staff who treat them as individuals. Management named across years, clean apartments, and a sense of community care keep people here long-term, especially seniors.
Newer residents touring the property highlight attractive pricing and grounds, but long-term tenants report a troubling pattern. Management staff (particularly named individuals Bianca and Connie) allegedly ignore complaints, hang up on residents, mishandle mail and packages, and document violations inaccurately. One tenant claims a false debt sent to collections two years after moving out; another reports mold, a non-functional AC unit despite three repair attempts, and over 20 ignored calls. The office tone shifts sharply once a lease is signed. Buildings show visible wear and alleged code violations. The leasing team appears trained to present move-in specials and spacious layouts, but residents describe a management culture hostile to accountability. Early reviews praising the grounds predate complaints about negligence. Investment companies or move-in specials may account for the review timing gap and five-star spike around 11 months ago.
Last updated 2026-09-25