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Harlan at Med Center

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 55 Google reviews · How we rank ›

3.9(55) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly Apartments
Harlan at Med Center
Service
Pet-Friendly Apartments
Reviews
55

What Residents Say

Half the reviews celebrate the newly renovated spaces, welcoming staff like Daisy and Carlos, and clean common areas; the other half report serious move-in surprises (broken AC, pest infestations) and weeks-long waits for fixes, with some alleging management closes work orders without actually completing repairs.

Reviewers praise specific team members by name for their responsiveness, and the property itself looks fresh. Yet those who encountered problems faced unresponsive management, hidden defects at lease signing, and persistent pest issues (raccoons in walls, roaches) that management has not resolved. The gap between best and worst experiences appears tied to whether a resident hit a problem during their tenancy.

Praised for
  • responsive staff (Carlos, Daisy, Adrian, Elaine named)
  • clean common areas and pool
  • newly renovated clubhouse and office
  • quick maintenance on some repairs
Watch-outs
  • AC units broken and slow to fix
  • roach and wasp infestation
  • raccoon infestation in walls
  • management hides maintenance issues at move-in
  • slow response on some work orders
responsive-managementslow-maintenance-responseclean-facilitiespest-problemsfriendly-staffwell-maintained-groundshidden-fees
Best for: Pet owners who prioritize a renovated community space and responsive front-office staff.
Think twice if: You need reliable AC or have concerns about pest control; several residents report weeks-long waits and hidden defects at move-in.

What This Community Gets Right

  • Named staff known for quick response
  • newly renovated office and clubhouse
  • clean pool and fitness center

Before You Tour

  • Carlos noted for same-day AC repairs
  • Daisy (front office) praised for follow-through on resident issues over multiple contacts
  • Adrian (Property Manager) conducts tours
  • New management team credited with faster response times
  • Clubhouse and office recently renovated
  • Some residents report work orders secretly closed without completion
  • Previous tenant's $1,000+ unpaid electric balance discovered by incoming resident

Maintenance, Management & More

Pet-Friendly Apartments
Pet-friendly walking trails available; raccoon infestation in walls and units cited as ongoing health hazard despite reports to management.

Compared to Nearby Communities

  • Rated 3.9 against a 3.71 average across the 175 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 19% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 24
Review volume 76
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
39
4
1
3
1
2
0
1
14

Common Renter Questions

How quickly does maintenance respond to AC problems?
Highly variable. One reviewer reported same-day repair by Carlos; others describe weeks waiting for broken AC to be fixed, with some alleging work orders are closed without actual repairs.
What is the USAA discount?
The business offers 3% off monthly rent for USAA Preferred Employers, but exact rent amounts are not disclosed.
Are pets really allowed?
Yes; the complex lists pet-friendly walking trails as an amenity, though one reviewer reports a raccoon infestation in the building itself.

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Last updated 2026-08-23