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Harlan at Med Center

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 62 Google reviews · How we rank ›

3.9(62) 61 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly ApartmentsLuxury Apartments
Harlan at Med Center
Location
Northwest Side, San Antonio
Services
Pet-Friendly Apartments, Luxury Apartments
Reviews
62
Ranking
#126 in Pet-Friendly Apartments
Best for
Pet owners willing to bet on management turnover and willing to advocate hard for maintenance; those specifically seeking Daisy, Adrian, or Carlos.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Five-star reviews consistently praise the current management team, especially Daisy, Adrian, and maintenance worker Carlos, for going above and beyond to resolve issues quickly and showing genuine care for residents. However, one in three reviewers report serious problems: raccoon and roach infestations that persist despite complaints, broken or insufficient AC, appliances that don't work, and management that takes deposits to collections without explanation or fixes issues only when forced to. The gap between best and worst experiences is stark; some residents transferred to better units and felt heard, while others endured weeks of uninhabitable conditions and felt lied to at lease signing.

The complex advertises pet-friendly walking trails and a fitness center, but the real story is inconsistency. Staff care varies by who you get. Maintenance speed depends on whether Carlos is assigned. Pest control appears to be the complex's weakest link, with multiple reports of dead animals left in walls and roaches in move-in-ready units. One resident spent over $200 out of pocket on fans and insecticides just to be comfortable. Given the 3.9-star rating on 62 reviews (69% five-star, 27% one/two-star), this is a high-reward, high-risk choice.

Praised for
  • responsive management and staff
  • quick maintenance (when staffed)
  • pet-friendly amenities and trails
  • clean common areas
Watch-outs
  • severe pest infestation (raccoons and roaches)
  • broken AC and slow fixes
  • maintenance delays and follow-up failures
  • uninhabitable move-in conditions
  • poor responsiveness to complaints
responsive-managementquick-maintenanceslow-maintenance-responsefriendly-staffpest-problemsclean-facilities
Best for: Pet owners willing to bet on management turnover and willing to advocate hard for maintenance; those specifically seeking Daisy, Adrian, or Carlos.
Think twice if: Pest infestation is the most stubborn unresolved complaint; raccoons in walls and roaches are recurring issues. AC often arrives broken or non-functional. Move-in conditions poor. If you have respiratory issues or severe pest sensitivity, look elsewhere.

What This Community Gets Right

  • current management team (Daisy, Adrian, Carlos) goes above and beyond
  • quick AC and maintenance repairs when assigned to right staff
  • pet walking trails and clean common areas

Before You Tour

  • Daisy (front office) repeatedly praised for responsiveness and care across multiple recent reviews
  • Adrian (Property Manager) noted for professionalism and making lease tours positive
  • Carlos (maintenance) credited with same-day AC fixes and thorough work
  • Management has turned over at least three times in two years (per reviews)
  • Raccoon infestation in walls confirmed by pest control; management dismissive
  • Roaches noted at move-in with evidence painted over
  • Washer/dryer promised but not provided; one resident waited a month
  • AC failures common; one resident's unit hit 80+ degrees and prior tenant left $1,000+ unpaid balance (indicator of chronic HVAC issues)

Maintenance, Management & More

Pet-Friendly Apartments
Pet-friendly trails praised for quality; however, pest infestations (raccoons and roaches) undermine livability for pet-owning residents.
Luxury Apartments
Advertised as upscale but move-in conditions dirty or incomplete; many residents report uninhabitable AC and appliance failures common in budget housing, not luxury.

Compared to Nearby Communities

  • Rated 3.9 against a 3.78 average across the 313 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 20% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 24
Review volume 78
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
43
4
2
3
0
2
1
1
16

Common Renter Questions

What floor plans are available?
The business lists 1-, 2-, and 3-bedroom residences.
Does Harlan offer a discount?
They offer 3% off monthly rent for USAA Preferred Employer members.
Is there a fitness center and pool?
Yes, both are available and reviewers report the pool and gym are clean and well-maintained.

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Last updated 2026-09-25