Harlan at Med Center
Five-star reviews consistently praise the current management team, especially Daisy, Adrian, and maintenance worker Carlos, for going above and beyond to resolve issues quickly and showing genuine care for residents. However, one in three reviewers report serious problems: raccoon and roach infestations that persist despite complaints, broken or insufficient AC, appliances that don't work, and management that takes deposits to collections without explanation or fixes issues only when forced to. The gap between best and worst experiences is stark; some residents transferred to better units and felt heard, while others endured weeks of uninhabitable conditions and felt lied to at lease signing. The complex advertises pet-friendly walking trails and a fitness center, but the real story is inconsistency. Staff care varies by who you get. Maintenance speed depends on whether Carlos is assigned. Pest control appears to be the complex's weakest link, with multiple reports of dead animals left in walls and roaches in move-in-ready units. One resident spent over $200 out of pocket on fans and insecticides just to be comfortable. Given the 3.9-star rating on 62 reviews (69% five-star, 27% one/two-star), this is a high-reward, high-risk choice.
