How quickly does maintenance respond to requests?

Maintenance handled an emergency on a Sunday within one hour. However, office communication can delay non-emergency repairs, with residents waiting days for callback on weekend requests.

What is the pet policy?

The complex is pet-friendly. Pets require registration and a monthly fee through their current pet management system; they switched from Poo Prints to a new system and required existing residents to re-register.

Are there amenities for residents?

Yes, including a clubhouse, pool, grills, and a running trail being built by the city that ties into the community. Clubhouse rental is available for events.

Frame Med Center

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 127 Google reviews · How we rank ›

4.3(127) 69 composite score See reviews on Google ✓ Google-verified

Affordable & Section 8 HousingLuxury ApartmentsFurnished & Corporate HousingPet-Friendly Apartments

Services: Affordable & Section 8 Housing, Luxury Apartments, Furnished & Corporate Housing
Reviews: 127

What Residents Say

Maintenance staff, especially Alberto and Adrian, earn consistent praise for speed and professionalism, and many residents feel safe in the community. However, recurring complaints about water damage during rain, poor office communication despite responsive repair crews, and surprise fees overshadow these strengths for significant number of residents.

New-build townhomes show serious construction issues including drainage problems, window leaks, sewage overflow, and HVAC problems that management has not fully resolved. Several residents report management's verbal abuse and failure to address requests, and dispute unclear fees for facilities residents believe are included.

Recent shift: Significant deterioration visible in recent reviews (past 3 days). Two very recent 1-star reviews highlight flooding and hidden clubhouse fees. A major August 2024 review detailing extensive construction defects and poor office communication remains unresolved as of October 2025 update.

Praised for

responsive maintenance team
clean amenities and grounds
safe community
quick repairs

Watch-outs

poor front office communication
flooding in patios and garages
construction defects in new units
hidden fees and unclear charges
unresponsive management to requests

responsive-managementquick-maintenancefriendly-staffpoor-communicationunresponsive-officeclean-facilitiessafe-communitywell-maintained-groundshidden-fees

Best for: Tenants who prioritize quick maintenance response and community safety over front office responsiveness.

Think twice if: New builds may have unresolved construction defects; office communication and fee clarity need improvement before move-in.

What This Community Gets Right

maintenance team is quick and professional
safe community near parks and trails
variety of unit sizes

Before You Tour

Alberto and Adrian are named maintenance technicians consistently praised for responsiveness and professionalism
Emergency maintenance response achieved within one hour on a Sunday
Poo Prints pet registration system recently switched to new company with mandatory re-registration and additional fees
New-build townhomes have experienced multiple water intrusion issues, sewage overflow, and HVAC installation problems
Carpet damaged by rainwater not replaced
Fire extinguisher inspection required with less than 3 days notice

Maintenance, Management & More

Pet-Friendly Apartments: Pet registration switched to new system mid-lease with mandatory re-registration and new fees charged to compliant residents; unclear process created frustration.
Furnished & Corporate Housing: Limited evidence; new townhome units have quality concerns including construction defects and drainage issues.
Luxury Apartments: Build quality described as slightly below perfect; doors misaligned, water damage not fully remedied, new units have serious unresolved defects.

Compared to Nearby Communities

Rated 4.3 against a 3.61 average across the 115 affordable & section 8 housing businesses listed here.
Has more Google reviews than 41% of the businesses in this directory.

How This Score Was Calculated

How We Score

Star rating 47

Review volume 91

Review recency 100

Review sentiment 45

Profile completeness 100

Verification 30

Scores by Category

103

Common Renter Questions

How quickly does maintenance respond to requests?: Maintenance handled an emergency on a Sunday within one hour. However, office communication can delay non-emergency repairs, with residents waiting days for callback on weekend requests.
What is the pet policy?: The complex is pet-friendly. Pets require registration and a monthly fee through their current pet management system; they switched from Poo Prints to a new system and required existing residents to re-register.
Are there amenities for residents?: Yes, including a clubhouse, pool, grills, and a running trail being built by the city that ties into the community. Clubhouse rental is available for events.

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Frame Med Center

What Residents Say

What This Community Gets Right

Before You Tour

Maintenance, Management & More

Compared to Nearby Communities

How This Score Was Calculated

Scores by Category

Common Renter Questions

Similar apartment complexes nearby

Alamo Residences at Spurs Lane

Hyperion Apartments

Whispering Creek Villas Apartment Homes

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