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Trailside apartments
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Luxury Apartments
Eagle Ridge Apartments
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsStudent Housing
- Location
- Far West Side, San Antonio
- Services
- Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
- Reviews
- 132
- Ranking
- #226 in Luxury Apartments
- Best for
- First-time renters and section 8 tenants seeking responsive maintenance and transit-friendly location.
Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.
What Residents Say
Most residents praise attentive staff and fast maintenance turnarounds, particularly leasing agent Jacky and technician Marcos. Section 8 acceptance and proximity to Ingram Mall draw first-time renters and people without cars.
However, significant complaints surface about broken amenities (pool down for months, laundry under renovation), units handed over dirty with pest signs, and residents reporting safety lapses: break-ins, transient camping, and inconsistent eviction practices. Leadership changes appear to have sharpened tenant concerns about security and fair process.
Praised for
- quick, friendly maintenance
- helpful leasing staff (especially Jacky)
- pet-friendly policy
- section 8 flexibility
- convenient location near transit
Watch-outs
- pool and common amenities broken or under repair
- filthy move-in condition
- safety concerns (break-ins, homeless presence)
- inconsistent standards after ownership change
- application bait-and-switch
responsive-managementquick-maintenancefriendly-staffclean-facilitiespest-problemsparking-issuessafe-communityslow-maintenance-response
Best for: First-time renters and section 8 tenants seeking responsive maintenance and transit-friendly location.
Think twice if: Security and amenity upkeep concerns; some tenants report break-ins, trespassing, and prolonged common-area repairs.
What This Community Gets Right
- accepts section 8 and flexible on income
- responsive maintenance staff
- named staff known for patience (Jacky, Marcos, John)
- pet-friendly
Before You Tour
- Jacky (leasing agent) handles applications, renewals, and non-tech applicants
- Marcos (maintenance) fixes repairs same-day or next-day, installs screens and extras
- John (leasing) assists first-time applicants
- Pool down or non-functional in recent months
- Laundry under renovation 2+ months
- Move-in units reported dirty with dead cockroaches
- Extermination available on request
- 18-year resident renewed lease
Maintenance, Management & More
- Affordable & Section 8 Housing
- Section 8 accepted with flexible income standards; application process smooth when handled by office staff but complaints of bait-and-switch on unit placement.
- Pet-Friendly Apartments
- Pet-friendly policy noted on website but no review detail on pet-specific experience.
- Student Housing
- Recommended for first-time renters; leasing staff credited with patience through application process.
- Luxury Apartments
- Website claims plush carpeting, walk-in closets, and balconies, but move-in condition complaints and aging amenities suggest gap between marketing and reality.
Compared to Nearby Communities
- Rated 3.7 against a 3.77 average across the 328 luxury apartments businesses listed here.
- Has more Google reviews than 41% of the businesses in this directory.
How This Score Was Calculated
How We Score Star rating 14
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Scores by Category
5
78
4
10
3
7
2
3
1
34
Common Renter Questions
- How quickly do maintenance issues get fixed?
- Residents report same-day or next-day turnarounds; technicians like Marcos are noted as knowledgeable and respectful.
- Does Eagle Ridge accept Section 8?
- Yes; their website states flexibility on income, and multiple reviews confirm Section 8 residents are accepted.
- Is this pet-friendly?
- Yes; their website lists it as a pet-friendly community.
Similar apartment complexes nearby
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Istana at Wurzbach
4.5(139)✓ Google-verified
Miguel at leasing stands out for professionalism and attention to detail, and the complex itself offers visually appealing grounds and well-kept gym facilities. Behind move-in, the experience deteriorates: residents report three property managers in months, pest control unpaid for since March without notice, roof leaks and standing water in breezeways lasting months, and trash service failures despite monthly fees. Security cameras do not actually exist on the property despite residents' assumption, and vehicles have been stolen in broad daylight. The disconnect between the showroom experience and lived reality is stark. A resident after nine months still fights an unresolved pest infestation, while management ignores escalations to regional level. Maintenance staff work hard but are stretched thin; the real friction comes from absent communication and accountability from above. For a luxury complex, the gap between promised services (valet trash three days weekly, pest control included) and delivery is the defining problem.
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La Marquesa Boutique Apartments
3.6(21)✓ Google-verified
Residents who stayed report a quiet, well-designed complex with a helpful manager and solid amenities, but security and maintenance failures-including broken cameras, stolen property, and debris in common areas-have driven sharp dissatisfaction among others. Pet owners should note the 30-pound weight limit. Note: Review evidence is limited to 14 reviews with significant time spread (5 years) and conflicting accounts of upkeep.
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