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Stoneybrook Apartments & Townhomes

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 386 Google reviews · How we rank ›

3.2(386) 58 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 HousingLuxury ApartmentsPet-Friendly Apartments
Stoneybrook Apartments & Townhomes
Services
Affordable & Section 8 Housing, Luxury Apartments, Pet-Friendly Apartments
Reviews
386

What Residents Say

Stoneybrook draws residents for its amenities and maintenance crew's speed, but suffers from severe management and security breakdown. Long-term residents report repeated A/C fixes that don't stick, vehicles stolen twice with gates left open 24/7, and staff unresponsive or dismissive to complaints. Move-out billing arrives aggressive and unexplained, with residents like a single mother charged $800 on a $200 deposit. The office staff names are praised (Shailyn, Trevor, Jacquline, Samantha, Stephanie, Matthew) when leasing goes smoothly, but those same names vanish when tenants need follow-up. New movers celebrate pools and gym; long-timers lose trust in security and get caught in disputes.

Praised for
  • responsive maintenance team
  • friendly office staff named and appreciated
  • good amenities (pools, gym, courts)
  • timely service on repairs
Watch-outs
  • excessive move-out fees and deposit retention
  • thin walls and noisy neighbors
  • security failures and vehicle theft
  • unresponsive management to complaints
  • gate security consistently left open
  • A/C repairs temporary not permanent
responsive-managementpoor-communicationquick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officesafe-communityparking-issuesamenity-qualityhidden-feesnoisy-neighbors
Best for: renters prioritizing amenities and quick maintenance response over long-term security
Think twice if: security gates left open, vehicles stolen, move-out charges excessive and poorly explained, management dismissive of tenant complaints

What This Community Gets Right

  • amenities include three pools, gym, tennis/basketball courts, dog park
  • maintenance team praised for speed on same-day or next-day fixes
  • named office staff responsive during leasing phase

Before You Tour

  • named office staff praised: Shailyn, Trevor, Jacquline, Samantha, Stephanie, Matthew-reliability drops after leasing phase
  • maintenance responds same-day or next-day for service requests but A/C fixes described as temporary patches
  • vehicles stolen twice by same resident; gates advertised as gated access but left open 24/7
  • move-out charges include carpet replacement ($300), early move-out fee (~$180), wall paint fees on top of full deposit retention
  • security present at front gate during evening hours but reported absent for extended periods

Maintenance, Management & More

Affordable & Section 8 Housing
move-out charges reported as aggressive and unexplained; deposit retention questioned by residents
Pet-Friendly Apartments
dog park mentioned positively by the business but no resident feedback on pet policies
Luxury Apartments
townhome upgrades praised for appearance; amenities described as bonus; newer units well-reviewed but older front buildings thin-walled

Compared to Nearby Communities

  • Rated 3.2 against a 3.61 average across the 115 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Scores by Category

5
162
4
44
3
23
2
19
1
138

Common Renter Questions

What happens when I move out?
Move-out charges can be substantial and unexpected. Residents report being charged $300 for partial carpet replacement, ~$180 for early move-out, painting fees, and full deposits retained, sometimes totaling $800+ on a $200 deposit. Request itemized documentation and consider photographing your unit at move-in and move-out.
How fast is maintenance response?
The maintenance crew responds same-day or next-day for requests like A/C and door locks. However, some residents report temporary fixes that require repeated calls rather than permanent repairs.
Is the complex really gated for security?
The front gates are advertised as gated access, but residents report gates left open 24/7, negating the security benefit. Vehicles have been stolen. Key fobs are issued but their purpose is undermined by open gates.

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Last updated 2026-08-23