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Caliza at The Loop

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 66 Google reviews · How we rank ›

4.3(66) 67 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Caliza at The Loop
Location
Uptown Central, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
66
Best for
new residents seeking upscale townhomes in Uptown during the first lease year under responsive management

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

For the first year under original management, residents enjoyed clean grounds, responsive staff named Jessica, Emily, Robin, and Jordan, and the appeal of new construction. Since management changed, satisfaction has collapsed. Current occupants report unanswered phones, unfulfilled maintenance requests and pest control despite inclusion in rent, $200 monthly amenity fees with declining services, and structural cracks they say management refuses to address. Staff turnover has been severe.

The property itself remains well-built and the amenities exist, but residents describe a disconnect between promises and delivery. Multiple tenants cite rent-increase disputes, charges not agreed upon, and lost communications. The 79% five-star rating reflects the early honeymoon phase; recent one and two-star reviews show a sharp shift once original management left in early 2024.

Recent shift: Since early 2024, management turnover and staff departures have coincided with sharp decline in resident satisfaction. Original staff (Jessica, Emily, Robin, Jordan) received praise; current management is described as rarely present, unresponsive to calls and emails, and unwilling to address maintenance or structural issues. Residents suspect management may be harvesting good reviews and high occupancy to flip the property to a new owner.

Praised for
  • well-maintained grounds and amenities early on
  • spacious townhomes with quality finishes
  • staff responsiveness under original management
  • friendly community atmosphere
  • new construction appeal
Watch-outs
  • management turnover and current unresponsiveness
  • maintenance requests unfulfilled despite pest control included
  • hidden or unexpected charges
  • structural issues and pest problems
  • poor communication and accountability
responsive-managementpoor-communicationwell-maintained-groundsquick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officehidden-fees
Best for: new residents seeking upscale townhomes in Uptown during the first lease year under responsive management
Think twice if: management responsiveness has declined sharply since early 2024; review communication history and pest control specifics before signing.

What This Community Gets Right

  • new construction with upscale finishes
  • pet-friendly with dedicated dog park
  • modern fitness center and resort-style pool
  • diverse floor plans including townhomes

Before You Tour

  • Original property managers Jessica, Emily, Robin, and Jordan received consistent praise for responsiveness and personal care
  • Current management rarely answers phones and residents report unanswered emails
  • Pest control included in monthly rent but not delivered; residents report ongoing ants, scorpions, spiders
  • Structural settling causing cracks around door frames and windows; management says no remedy available
  • Mandatory internet provider; residents report poor reliability
  • $200 monthly amenity fee; residents say pool, community bathrooms, and lawn maintenance declining
  • Security deposit disputes and unexpected charges reported by departing residents
  • Resident Facebook group discussion of rent negotiation suggests pricing inconsistency

Maintenance, Management & More

Luxury Apartments
New units are well-finished and spacious, but structural settling and unaddressed maintenance erode value relative to price.
Pet-Friendly Apartments
Dog park exists and community is pet-friendly, but residents report ongoing pest control failures inside units.

Compared to Nearby Communities

  • Rated 4.3 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

Most Mentioned in Reviews

townhomesclean groundsprompt maintenancequick issue resolutionquiet environmentquick processspacious townhomesresident careamenity feefriendly neighbors

How This Score Was Calculated

How We Score
Star rating 44
Review volume 79
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
52
4
1
3
2
2
4
1
7

Common Renter Questions

Does Caliza charge extra for pet ownership?
Not stated in reviews or website. The community is pet-friendly with a dog park, but rental rates and any pet fees are not specified in the available information.
What is the mandatory internet provider and does it work well?
Reviews do not name the provider. Residents report the internet is mandatory per lease, not a major brand, and that reliability has been poor. Built-in WiFi has also been criticized.
Can I negotiate my rent at renewal or pay less than the initial offer?
A resident post on the community's Facebook page mentioned rent negotiation as an option, but one tenant said they were not informed of this at renewal time. Contact management directly to clarify their renewal pricing policy.

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Last updated 2026-09-25