What amenities does Broadstone Colonnade offer?

Fitness center, swimming pool, outdoor kitchen, fireplace, BBQ grills, clubhouse, cyber lounge, and indoor basketball court.

Can I remove a carport once I add it to my lease?

No. Residents report they cannot remove a carport until the lease ends, and the office may not disclose this restriction upfront.

What should I do if management makes a lease document error?

Get everything in writing and keep all receipts. Multiple residents had to dispute lease terms (duration, charges) months after signing; management blamed system errors but held residents to incorrect terms.

Broadstone Colonnade

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 193 Google reviews · How we rank ›

3.5(193) 58 composite score See reviews on Google ✓ Google-verified

Luxury ApartmentsPet-Friendly Apartments

Location: Vance Jackson, San Antonio
Services: Luxury Apartments, Pet-Friendly Apartments
Reviews: 193
Ranking: #151 in Luxury Apartments
Best for: residents seeking modern amenities and staff-level responsiveness who can tolerate building maintenance uncertainty.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

New management has brought marked improvements and strong staff like Susan earn consistent praise, yet the complex remains plagued by chronic infrastructure failures and poor record-keeping. Residents report months-long AC outages paired with roach and ant infestations serious enough to force them to discard belongings; others describe billing errors, stolen security deposits, and collection agency threats despite paid invoices. Leasing documents routinely contain mistakes, carport policies trap residents, and gates frequently fail. While recent tenants and the current team show genuine care, the underlying building systems and administrative systems need overhaul.

Praised for

responsive management and staff (recent)
quick maintenance response
friendly leasing agents
clean and spacious units

Watch-outs

AC failures and poor temperature control
pest infestations (roaches, ants)
mold and moisture damage
documentation and billing errors
package theft and security gaps
excessive police activity
carport and lease renewal issues

responsive-managementquick-maintenancefriendly-staffslow-maintenance-responsepest-problemsclean-facilitieshidden-feespackage-theftunresponsive-office

Best for: residents seeking modern amenities and staff-level responsiveness who can tolerate building maintenance uncertainty.

Think twice if: Avoid if you need reliable climate control, have pest sensitivities, or require airtight lease documentation and administrative processes.

What This Community Gets Right

responsive current management team
spacious, well-designed units
full amenity package (pool, fitness, basketball, cyber lounge)
leasing team prioritizes customer connection

Before You Tour

Susan praised repeatedly for professionalism and lease process efficiency
Property manager stayed during management company transition and earns resident trust
AC outages lasting 4-5 months; city inspections triggered rush repairs that failed days later
Roach and ant infestations so severe residents discarded belongings (airfryer, makeup, Xbox) upon move-out; mold found in vents
Billing errors: attempted overcharges, unreturned security deposits, debt collector claims despite proof of payment
Carport policy: cannot remove mid-lease; auto-renewal failures led to car towing ($250 fee not covered)
Lease renewal errors (6 drafts sent; 12-month lease swapped to 15-month without resident notice)
Gates frequently non-functional; mail theft reported

Maintenance, Management & More

Luxury Apartments: Units spacious and clean when shown, but video tours misrepresent final unit layout and finishes; documented billing and lease errors undermine luxury positioning.
Pet-Friendly Apartments: Amenities exist, but insufficient pet waste management (doggy bag trash constantly full); urine and feces on hallways, sidewalks, and streets.

Compared to Nearby Communities

Rated 3.5 against a 3.77 average across the 328 luxury apartments businesses listed here.
Has more Google reviews than 61% of the businesses in this directory.

How This Score Was Calculated

How We Score

Star rating 2

Review volume 99

Review recency 100

Review sentiment 41

Profile completeness 100

Verification 30

Scores by Category

103

Common Renter Questions

What amenities does Broadstone Colonnade offer?: Fitness center, swimming pool, outdoor kitchen, fireplace, BBQ grills, clubhouse, cyber lounge, and indoor basketball court.
Can I remove a carport once I add it to my lease?: No. Residents report they cannot remove a carport until the lease ends, and the office may not disclose this restriction upfront.
What should I do if management makes a lease document error?: Get everything in writing and keep all receipts. Multiple residents had to dispute lease terms (duration, charges) months after signing; management blamed system errors but held residents to incorrect terms.

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Colonnade

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Most recent accounts detail chronic maintenance delays, with water leaks and appliance failures left unfixed for weeks despite repeated escalations. Parking is tight relative to resident count, towing practices are aggressive even with visitor passes, gates fail regularly, and security is weak-homeless people access trash bins and vehicles. The complex attracts a split: those praising early leasing interactions versus those frustrated by unresponsive management after move-in.

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David and the leasing team earn consistent praise for attentive service and knowledge; several residents note quick fixes to AC problems and a welcoming move-in process. However, reports of repeated power failures, prolonged outages lasting days, roach infestations, and management indifference to safety issues paint a stark contrast. Guest parking fees and charges through third parties add to resident frustration. Core tension: first-class leasing experience undermined by operational failures in maintenance and utility reliability. Recent five-star tours do not address the longer-term habitability complaints from residents who have lived there months or years.

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Maxwell Townhomes draws loyal residents who appreciate staff like Claudia and Jessica, the on-site pools and courts, and flexibility when rent is tight. Yet chronic AC failures (units stuck at 74°F, $400+ summer bills), ignored noise complaints, black mold, and roaches frustrate long-term tenants. Management marks maintenance requests complete without fixing them; the grounds look neglected, lighting is poor, and dog owners let pets roam unleashed. Reviewers stay for amenities and location but leave over habitability and responsiveness.

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Broadstone Colonnade

What Residents Say

What This Community Gets Right

Before You Tour

Maintenance, Management & More

Compared to Nearby Communities

How This Score Was Calculated

Scores by Category

Common Renter Questions

Similar apartment complexes nearby

Colonnade

The Clara

Maxwell Townhomes

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