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Colonnade

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 203 Google reviews · How we rank ›

3.9(203) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Colonnade
Location
Vance Jackson, San Antonio
Service
Luxury Apartments
Reviews
203
Ranking
#106 in Luxury Apartments

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

Most recent accounts detail chronic maintenance delays, with water leaks and appliance failures left unfixed for weeks despite repeated escalations. Parking is tight relative to resident count, towing practices are aggressive even with visitor passes, gates fail regularly, and security is weak-homeless people access trash bins and vehicles. The complex attracts a split: those praising early leasing interactions versus those frustrated by unresponsive management after move-in.

Recent shift: Reviewers note visible decline over the past year to 18 months, with management transition and new towing policies cited as contributing factors. Maintenance quality has dropped sharply.

Praised for
  • friendly leasing staff
  • prompt maintenance (when it works)
  • convenient location
Watch-outs
  • slow maintenance response and unresolved repairs
  • parking shortages and aggressive towing
  • security failures and gate malfunctions
  • AC system inadequate for climate
slow-maintenance-responseunresponsive-officeparking-issuespoor-communication
Think twice if: Those needing reliable maintenance, secure parking, or stable AC during Texas heat should look elsewhere. History of towing even visitors with passes.

What This Community Gets Right

  • welcoming leasing staff on initial tours
  • convenient Vance Jackson location
  • pet-friendly policy

Before You Tour

  • Kitchen sink leaks unresolved after multiple escalations
  • Refrigerators in poor condition with loose seals
  • Dishwashers replaced only after 6 weeks and multiple office visits
  • AC units struggle above 70 degrees and drip water in high heat
  • Water damage and mold reported in ceilings
  • Parking enforcement tows within an hour even with visitor passes
  • Main gates frequently non-functional
  • Garbage disposal left unfixed over weekend despite Thursday request

Maintenance, Management & More

Luxury Apartments
Leasing staff warm and efficient; maintenance responsiveness has deteriorated, with major repairs (AC, plumbing, appliances) delayed weeks or months.

Compared to Nearby Communities

  • Rated 3.9 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 26
Review volume 100
Review recency 100
Review sentiment 33
Profile completeness 100
Verification 30

Scores by Category

5
117
4
27
3
14
2
6
1
39

Common Renter Questions

What are the pet fees?
Their website lists $15 monthly pet rent. For dogs or cats under 35 lbs: $200 refundable deposit and $250 non-refundable fee. Over 35 lbs: $300 refundable deposit and $350 non-refundable fee.
Is parking guaranteed?
No. Reviewers report limited parking for the resident count, with overflow requiring parking off-site. Towing is active and has towed visitor vehicles within an hour.
How long do maintenance repairs typically take?
Recent reviews describe waits of weeks to months for basic repairs like dishwashers and plumbing, despite multiple follow-ups and office visits.

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Five-star reviewers praise the updated units and friendly office staff, with some noting quick pest control and prompt maintenance responses. However, more recent reviews describe relentless daytime noise from renovation crews, long-standing maintenance gaps (peeling floors, structural leaks), persistent rodent and insect issues despite treatment requests, and security concerns from homeless encampments. The laundry center has deteriorated, with washers removed and frequent outages. Water cuts during the day are routine. The complex presents well on first tours but struggles with follow-through on repairs and ground-level safety. Positive experiences cluster from a year or more ago; the recent noise and pest complaints suggest conditions have shifted. Leasing staff can also apply pressure to sign quickly. Affordability and location remain draws, but residents report feeling let down after move-in.

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Last updated 2026-09-25