Greater San Antonio Apartment Complex Guide
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Colonnade

Updated 2026-08-23 · 1,344 reviewed · 419 listed · Scored from 202 Google reviews · How we rank ›

3.9(202) 64 composite score See reviews on Google ✓ Google-verified Publishes prices
Furnished & Corporate HousingLuxury Apartments
Colonnade
Services
Furnished & Corporate Housing, Luxury Apartments
Reviews
202

What Residents Say

Staff warmth during leasing and initial maintenance response impressed some residents, but recent experiences paint a starkly different picture. Chronic AC failures, extended waits for repairs (some over a month), aggressive towing practices against guests, broken security gates, and pest activity dominate current feedback. Long-term residents report the complex has deteriorated under new management.

Recent shift: Marked decline in service quality and resident satisfaction beginning 4-7 months ago, coinciding with reported new management company. Early adopters praised staff and maintenance; longer-term and recent residents cite chronic unresponsiveness, infrastructure failures, and enforcement policies they describe as deteriorating or predatory.

Praised for
  • friendly and attentive staff during move-in
  • prompt maintenance response (historically)
  • convenient location
  • well-maintained community spaces
Watch-outs
  • chronic AC failures and poor climate control
  • slow or non-existent maintenance response
  • inadequate and predatory towing enforcement
  • parking shortage and overflow issues
  • poor security and broken gates
  • dirty units at move-in
  • pest and homeless activity on grounds
unresponsive-officeslow-maintenance-responseparking-issuespest-problemsfriendly-staffamenity-quality
Think twice if: Long-term renters and those with frequent guests or older vehicle concerns should note persistent towing enforcement, broken security infrastructure, and deferred maintenance complaints.

What This Community Gets Right

  • welcoming leasing staff at move-in
  • convenient North Central location
  • pet policies clearly posted

Before You Tour

  • AC units fail yearly once temperatures exceed 70F; management attributes to 3rd-floor 'vaulted ceilings' but lends portable AC units across complex
  • dishwasher repair requested 6 weeks ago, staff confirmed replacement 5 weeks ago, no follow-up or updates
  • ceiling water damage from AC leaks has recurred; tenant reports visible mold concerns and drippy shower fixtures described as normal
  • garbage disposal repairs take 3+ days; rotting food accumulation cited
  • parking shortage leads to residents parking outside complex boundaries; towing applied even with visitor passes
  • security gates frequently non-functional; towing company can push gates open
  • pest complaints include ants seasonally, rabid squirrels on grounds, frozen bugs in icemakers at move-in
  • mail theft by tenants unaddressed for extended period

Maintenance, Management & More

Luxury Apartments
Initial experience positive; deterioration attributed to recent management change; AC and maintenance failures contradict luxury positioning.
Affordable & Section 8 Housing
Competitive pricing initially; aggressive towing enforcement and maintenance delays undermine value proposition.
Furnished & Corporate Housing
No direct evidence in reviews.
Pet-Friendly Apartments
Pet fees clearly listed; no specific praise or complaints about pet-related services or amenities.

Compared to Nearby Communities

  • Rated 3.9 against a 3.77 average across the 124 furnished & corporate housing businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 26
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Scores by Category

5
117
4
27
3
14
2
6
1
38

Common Renter Questions

What are the pet fees at Colonnade?
Their website lists $15 monthly pet rent, $200 refundable deposit and $250 non-refundable fee for pets under 35 lbs, and $300 refundable deposit and $350 non-refundable fee for pets over 35 lbs.
Are there parking and guest policies I should know about?
Reviewers report limited parking for the resident count, towing enforcement against guests even with visitor passes, and broken security gates that towing companies can push through.
How quickly does maintenance respond to requests?
Early reviews praised prompt service, but recent tenants report dishwasher requests ignored for 6+ weeks, AC and garbage disposal repairs delayed 3+ days, and water damage left unaddressed for months.

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Last updated 2026-08-23