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Aristo At Medical Apartments

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 204 Google reviews · How we rank ›

2.9(204) 53 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Aristo At Medical Apartments
Location
Northwest Side, San Antonio
Service
Pet-Friendly Apartments
Reviews
204
Ranking
#216 in Pet-Friendly Apartments

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

One standout staff member aside, Aristo at Medical has serious structural and service problems. Tenants report weeks without hot water, active pest infestations, mold, and repeated maintenance requests ignored or delayed months. The office often fails to answer calls, and staff have been described as dismissive and unprofessional. Security concerns, including unmonitored entry and visible drug use, are ongoing. Without major operational changes, this complex remains unsafe and unlivable.

Praised for
  • responsive office manager (one staff member)
  • quick issue resolution when engaged
Watch-outs
  • slow or no maintenance response
  • water and utility failures
  • pest and rodent problems
  • poor security and safety
  • unclean units on move-in
  • unresponsive or rude staff
slow-maintenance-responseunresponsive-officepest-problemspoor-communicationsafe-community
Think twice if: Avoid unless you have no other options. Chronic utility failures, pest infestations, ignored maintenance requests, and poor office responsiveness are documented across years of reviews.

What This Community Gets Right

  • One office manager (Mariela) praised for going above expectations
  • New appliances and carpet in some units

Before You Tour

  • Mariela (office manager) cited for going above and beyond for community members
  • Weeks-long utility outages reported: no electricity 3+ days in May 2025, no hot water 11 days to indefinitely
  • Mold, mildew, and rodent entry through holes documented in multiple units
  • Pest issues include roach infestation, field mice, and field rats entering through building gaps
  • Maintenance delays: one shower hole took 1.5 months to fix
  • Units found dirty or with previous tenant belongings on move-in
  • Security gaps: unsecured doors on move-in, basic coin-turn latches, staff member called from blocked number

Maintenance, Management & More

Pet-Friendly Apartments
Stray cats near property led to skunk problems; field mice and rodent infestation reported; no pest control response.

Compared to Nearby Communities

  • Rated 2.9 against a 3.78 average across the 313 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 26
Profile completeness 100
Verification 30

Scores by Category

5
80
4
9
3
15
2
11
1
89

Common Renter Questions

What happens if utilities fail?
Tenants report weeks without hot water or electricity with no clear timeline for repair. Office often does not answer calls about outages.
Are maintenance requests addressed quickly?
No. Reviewers report multi-month delays. One shower hole took 1.5 months to fix. Many requests go ignored entirely.

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Last updated 2026-09-25