
Hidden Lake Apartments
Hidden Lake sits on attractive grounds near shopping and UTSA, and residents once praised quick maintenance fixes. That standard has fallen sharply over the last 1.5 to 2 years. Broken gates stay unfixed for months, maintenance backlogs stretch into weeks, and the office rarely answers phones or emails despite repeated attempts to reach them. Residents report water intrusion, mold, pest infestations, and neglected amenities. A long-term tenant of a decade noted the shift from 48-hour turnarounds to a month without response. The community manager is valued, but management and parent company BH Management are largely unreachable once you sign the lease.

