
Hidden Lake Apartments
What residents consistently experience varies wildly. Leasing staff is helpful when you can get through, and the location near HEB and UTSA appeals to many. However, over the past two years maintenance has slowed dramatically, office staff rarely answer phones or emails, and gates have stayed broken for months. Mold, cockroaches, and recurring AC issues plague multiple units. Long-term tenants report the complex has deteriorated sharply. Maintenance tickets go unaddressed for weeks or months despite follow-ups. Car break-ins happen regularly due to security gaps and poor lighting. Residents pay rising rents (creeping from $1,400 to $1,600 for two-bedrooms) while receiving diminished service and surprise charges they never agreed to.

