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Trove Southtown

Updated 2026-07-23 · 1,329 reviewed · 397 listed · Scored from 234 Google reviews · How we rank ›

3.6(234) 62 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Trove Southtown
Service
Luxury Apartments
Reviews
234

What Residents Say

Recent leadership changes have restored confidence among long-term residents. Spacious loft-style units at competitive prices, attentive named staff (Sariya, Angela, Nancy, Rosa, Joe), and regular community events draw consistent praise. Maintenance now responds promptly, and the Southtown location is steps from downtown and the river walk.

However, parking remains strained, with visitors struggling to find spaces. One resident reported serious allegations of retaliatory conduct and unresolved maintenance (no hot water for months). A former tenant flagged security lapses, a small dog park, and discrepancies between website claims and ground reality. Quality of experience appears to hinge on which staff member you encounter and how responsive your particular concerns are treated.

Praised for
  • spacious, well-priced units
  • skilled, named staff (Sariya, Angela, Nancy, Rosa, Joe)
  • quick maintenance response under new management
  • social events and community feel
  • prime Southtown location near downtown and river walk
Watch-outs
  • parking difficulties and security concerns
  • management retaliation and discriminatory treatment
  • inconsistent maintenance and communication before recent turnover
  • website claims not matching reality
friendly-staffparking-issuesresponsive-managementclean-facilitiespoor-communication
Best for: professionals and families seeking walkable access to downtown, river walk dining, and vibrant urban amenities
Think twice if: parking is limited and security has been inconsistent; verify maintenance histories and current management responsiveness before committing

What This Community Gets Right

  • spacious, modern loft units at competitive prices
  • skilled leasing and management staff
  • prime walkable location near downtown and River Walk
  • responsive maintenance post-management transition

Before You Tour

  • Named staff praised for professionalism: Sariya Harris, Angela, Nancy Lovelace, Rosa, Joe (leasing agent)
  • Leasing agent Joe noted for making process stress-free and responsive
  • New management team credited with restoring maintenance speed and resident confidence after multiple management transitions
  • One resident alleged months-long lack of hot water, retaliation from manager Nora, and improper double charging
  • Dog park described as very small; pool deep end listed as 4 feet
  • Monthly resident gatherings held
  • Move-in specials available

Maintenance, Management & More

Luxury Apartments
spacious loft-style units praised as large for the price; modern finishes and lobby furnishings highlight the luxury positioning, though one tenant reported website overstates features

Compared to Nearby Communities

  • Rated 3.6 against a 3.81 average across the 243 luxury apartments businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

Most Mentioned in Reviews

floorplanfriendly staffpoolnew managementloftspool maintenancelaundry roomtrash roomsfitness centerscleanliness

How This Score Was Calculated

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Scores by Category

5
128
4
21
3
10
2
13
1
62

Common Renter Questions

How quickly does maintenance respond to requests?
Under the recent management team, maintenance requests are handled immediately or fairly quickly. One long-term resident reported usually fast turnaround; the new management team is credited with responding to maintenance calls right away.
What is the location like for getting around San Antonio?
Trove is in Southtown, seconds from downtown and steps from the River Walk. Residents report it is central to most areas of San Antonio and surrounded by restaurants and shops.
What social activities are available?
The complex holds monthly resident gatherings and community events with food and music. Staff organize regular activities to build community connection.
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Last updated 2026-07-23