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Southtown Flats

Updated 2026-07-23 · 1,329 reviewed · 397 listed · Scored from 289 Google reviews · How we rank ›

3.9(289) 66 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Southtown Flats
Service
Luxury Apartments
Reviews
289

What Residents Say

Residents report strong maintenance response and a walkable location near downtown, but frustration runs deep over office indifference. The leasing team earns praise for professionalism during move-in, yet long-term residents cite unpredictable rent hikes, months-long delays for simple parts, and management's failure to enforce noise policy against short-term rentals. Clean unit inspections and Ray's help cannot offset broken pool heaters, a gym closure charged full price, and front desk staff described as dismissive when asked questions.

The divide is stark: five-star reviews come from new tenants and those who depend on maintenance, while one- and two-star reviews cluster around office practices, broken amenities, and the sense that management does not prioritize tenant stability.

Praised for
  • quick and attentive maintenance staff
  • responsive leasing and front desk team
  • excellent location near Riverwalk and restaurants
  • well-maintained facilities and grounds
  • welcoming and professional staff
Watch-outs
  • unpredictable rent increases with no resident protections
  • broken amenities left unrepaired for months
  • slow third-party vendor response times
  • package delivery system gaps causing lost mail
  • noise complaints not addressed; Airbnb guests prioritized
  • office staff dismissive and unresponsive
responsive-managementfriendly-staffwell-maintained-groundspoor-communicationunresponsive-officepackage-theftamenity-qualityhidden-fees
Best for: New residents who value location and quick maintenance response over long-term stability guarantees.
Think twice if: Sensitive to unexpected rent spikes, noise enforcement, or needing reliable third-party repairs; package delivery relies on driver codes with no backup locker.

What This Community Gets Right

  • Maintenance team (especially Ray) responds fast and fixes problems thoroughly
  • Strong Riverwalk and downtown location with walkable restaurants nearby
  • Professional leasing agents like Sierra guide move-in smoothly
  • Pool and grounds kept clean and well-maintained

Before You Tour

  • Ray (maintenance technician) consistently named for fast, thorough repairs
  • Sierra (leasing agent) praised for knowledgeable, stress-free move-in process
  • Norma (facility staff) credited with keeping pool in excellent condition
  • Leslie (assistant manager) ensures property maintenance standards
  • Pool heater broken since prior summer, not repaired
  • Gym closed for months; residents still charged full fees
  • Water filter replacements take a month; residents ordering from Amazon instead

Maintenance, Management & More

Luxury Apartments
New residents love the amenities and location; long-term residents resent unresolved maintenance items, unpredictable rent hikes, and office indifference to tenant concerns.

Compared to Nearby Communities

  • Rated 3.9 against a 3.81 average across the 243 luxury apartments businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

Most Mentioned in Reviews

rooftop patiohelpful staffpool cleanlinessratseasy access to hwysriverwalkclean apartmentfree coffeecourtyardwalkability

How This Score Was Calculated

How We Score
Star rating 26
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Scores by Category

5
198
4
10
3
6
2
11
1
64

Common Renter Questions

Is the pool heated?
A recent review states the pool water stays cold even in summer and the gas grills have been broken since last year without repair.
How long do maintenance requests typically take?
Routine repairs by the in-house maintenance team (Ray and others) are praised as speedy; however, third-party vendor repairs and parts orders can take a month or longer.
How does package delivery work?
The complex requires delivery drivers to use a specific code to access the gated property. There is no parcel locker; some residents report lost packages when delivery codes are not used correctly.
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Last updated 2026-07-23