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Southtown Flats

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 298 Google reviews · How we rank ›

4.0(298) 68 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
Southtown Flats
Location
Lone Star, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
298
Ranking
#171 in Luxury Apartments
Best for
Renters prioritizing walkability, restaurant access, and modern amenities over long-term maintenance predictability.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.

What Residents Say

Most residents praise the location near the Southtown river area and staff responsiveness, with leasing agents like Marisol Hernandez and Seth earning repeated mentions, and maintenance team members Ray and Norma noted for reliability. However, persistent infrastructure failures paint a darker picture for others: broken AC units receive only temporary fixes, security breaches lead to vehicle theft and package theft, and one-year-old broken doors remain unaddressed. Roach problems and the constant turnover of short-term Airbnb tenants add friction, creating a sharp divide between guests greeted warmly during tours and residents struggling with sustained neglect.

The complex offers modern amenities (resort pool, rooftop deck, onsite art gallery, in-unit washer-dryer, fitness center) and sits steps from restaurants and bars in a walkable neighborhood. Yet troubleshooting complaints suggests management can be slow to escalate issues beyond office visits, and the property's dual use as short-term rental housing raises ongoing livability concerns for long-term residents seeking stability.

Praised for
  • helpful and friendly staff
  • prompt maintenance response
  • location near river and walkability
  • well-maintained grounds and pool
  • smooth leasing experience
Watch-outs
  • repeated AC failures with temporary fixes
  • poor security and package theft
  • roach infestation
  • broken doors and gates left unrepaired
  • high staff turnover
responsive-managementpoor-communicationwell-maintained-groundsclean-facilitiespest-problemsquick-maintenanceslow-maintenance-responsefriendly-staffsafe-communitypackage-theft
Best for: Renters prioritizing walkability, restaurant access, and modern amenities over long-term maintenance predictability.
Think twice if: Long-term residents concerned about chronic AC repairs, security gaps, and pest control; short-term renters may find Airbnb turnover disruptive.

What This Community Gets Right

  • Prime Southtown location near river and walkable to bars/restaurants
  • Responsive leasing and maintenance staff
  • Modern amenities: pool, rooftop deck, art gallery, in-unit washer-dryer
  • Wheelchair accessible building with elevator and onsite services

Before You Tour

  • Ray, Norma, and Rodolfo noted repeatedly by name for maintenance responsiveness and facility upkeep
  • Marisol Hernandez and Seth praised for leasing experience
  • Sierra credited for smooth leasing process
  • AC units reported breaking multiple times within a year, fixed temporarily each time
  • Broken resident entrance doors and garage gate failures reported
  • Roach infestation mentioned
  • Vehicle theft and package theft documented
  • Garage-level camera reported non-functional

Maintenance, Management & More

Luxury Apartments
Modern, well-designed units praised for condition during tours; long-term residents report unresolved AC and door failures undermining quality.
Pet-Friendly Apartments
Pet-friendly housing listed on website; no review text directly speaks to pet amenities or policies.

Compared to Nearby Communities

  • Rated 4 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

Most Mentioned in Reviews

helpful staffpool cleanlinessrooftopratsriverwalkeasy access to hwysclean apartmentfree coffeecourtyardwalkability

How This Score Was Calculated

How We Score
Star rating 32
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
208
4
10
3
6
2
11
1
63

Common Renter Questions

Is maintenance responsive when issues are reported?
It depends on severity. Leasing staff and named technicians like Ray and Norma respond promptly to some requests. However, AC failures and door repairs have gone unfixed for over a year despite multiple reports, suggesting escalation stalls without in-person office visits.
What is parking like, and is the complex secure?
There is a parking garage. However, security failures are a major complaint: resident entrance doors and garage gates are frequently broken, leading to package theft and vehicle break-ins. One resident had a car stolen on-site.
Are pets allowed, and what is included in rent?
The complex advertises pet-friendly housing. In-unit washer-dryer is standard. The website lists resort-style pool, parking garage, rooftop deck, wellness center, and onsite art gallery as amenities.

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Last updated 2026-09-25