Cornerstone at Overlook
Half the recent reviews rate this complex as one or two stars, citing unresponsive management and a frustrating shift toward mandatory online rent payment with hidden $30 fees not spelled out in leases. Maintenance response times vary sharply: some residents praise Adam and Raul for quick, patient repairs, while others report broken air conditioning left unfixed for weeks, pet odor on balconies, and broken poop bag stations. Office staff rarely answer calls, and newer policies around payment and parking enforcement have eroded trust among long-term renters. A handful of residents note clean pools and proximity to IH-10, and one detailed account credits Lahana with handling disability accommodations professionally. Yet a pattern emerges across reviews: older staff members who built goodwill have left, newer management lacks communication skills, and the complex appears to prioritize payment collection over resident concerns. Serious complaints include roach infestation, a disabled tenant forced to live without a toilet for months, and a broken staircase that caused injury and was not repaired promptly.
