
Reserve at Canyon Creek
Leasing staff like Gaby and Alanna consistently earn praise for professionalism and responsiveness; tours and initial interactions feel welcoming. Since management changed hands recently, maintenance response has improved and residents report nicer grounds and community events. However, serious maintenance backlogs still exist: AC repairs stall for weeks, dryer vents clog (3-4 cycles for basic loads), dishwashers stay broken, and work-order security lapses occur. Pest infestations (ants, wasps, bees in parking) go unaddressed. Move-in units fail to match "white glove" standards. Management tone feels dismissive when residents report issues, and lease breaks incur steep $5,000 fees with no medical exception option.

