Greater San Antonio Apartment Complex Guide
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The Retreat at Medical Center

Updated 2026-09-25 · 1,274 reviewed · 407 listed · Scored from 295 Google reviews · How we rank ›

3.7(295) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsStudent Housing
The Retreat at Medical Center
Location
Northwest Side, San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
295
Ranking
#172 in Luxury Apartments
Best for
Budget-conscious tenants prioritizing location and affordability over newer finishes.

Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.

What Residents Say

The leasing team-particularly Jose, Margaret, and Anya-earns consistent praise for warmth and responsiveness during the sign-up process. Rents are low and apartments spacious, with strong transit and medical center access. However, a documented pattern of roach infestations, slow pest control response, and deferred maintenance complaints dominates recent reviews, with several tenants citing one-year-plus unresolved issues and forced lease breaks due to habitability concerns.

Unit interiors show age, with some arriving dirty or with broken appliances. Staff turnover and inconsistent work-order follow-up are recurring frustrations. Long-term residents (15+ years) report stable, peaceful living and responsive management, suggesting variability in day-to-day operations or that conditions have deteriorated recently.

Praised for
  • responsive leasing staff (Jose, Margaret, Anya)
  • affordable pricing for spacious units
  • good location near medical center and transport
  • willing maintenance staff when engaged
Watch-outs
  • severe, persistent roach infestations across units
  • slow or incomplete maintenance response to work orders
  • water leaks and ceiling damage not addressed
  • mice infestations not properly resolved
  • units outdated and poorly cleaned before move-in
  • safety issues (broken lighting, mail theft, unsupervised children at pool)
responsive-managementpoor-communicationpest-problemsslow-maintenance-responsefriendly-staffvalue-for-moneyoverpriced
Best for: Budget-conscious tenants prioritizing location and affordability over newer finishes.
Think twice if: Pest control has not kept up with recurring roach and mouse infestations; multiple tenants report months-long unresolved maintenance requests.

What This Community Gets Right

  • affordable rates ($699-$1,170/month)
  • spacious floor plans (510-1,200 sq ft)
  • convenient location near Medical Center and bus transit
  • responsive leasing staff

Before You Tour

  • Leasing staff Jose, Margaret, and Anya named as responsive and helpful
  • German roach infestation described as worst one pest-control professional had seen
  • ceiling hole with leak over washer/dryer outlets unfixed for 6+ months
  • washer connection clogging and overflow reported
  • outdoor lighting dark for 2-3 months following safety incident
  • mail theft documented
  • one long-term family (15+ years) reports quick maintenance response and peaceful atmosphere
  • one maintenance technician praised for replacing entire AC unit without charging

Maintenance, Management & More

Luxury Apartments
Units described as spacious and good-value but noticeably outdated; poorly cleaned before move-in.
Pet-Friendly Apartments
Dog park offered; no review text specifically praising or criticizing pet amenities or policies.
Student Housing
No review text directly addresses student housing, move-in specials, or student-specific concerns.

Compared to Nearby Communities

  • Rated 3.7 against a 3.77 average across the 328 luxury apartments businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Scores by Category

5
153
4
38
3
28
2
16
1
60

Common Renter Questions

What floor plans and prices does the complex offer?
Their website lists eight floor plans: four 1-bedroom options ($699-$820/month), two 2-bedroom options ($880-$900/month), and two 3-bedroom options ($1,150-$1,170/month).
What amenities are available?
The business states the complex includes a fitness center, swimming pools, dog park, children's play area, wood burning fireplaces, and washer/dryer hookups in some units.
How fast does maintenance respond?
Responses vary widely. One long-term resident reports quick service; multiple others describe months of delayed work orders, with some describing pest control visits that did not resolve infestations.

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Last updated 2026-09-25