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The Park at Braun Station Apartments in Northwest San Antonio

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 128 Google reviews · How we rank ›

4.1(128) 71 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Park at Braun Station Apartments in Northwest San Antonio
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
128

What Residents Say

Most residents report a welcoming community with responsive maintenance and clean grounds. Staff like Arlene, Joe, Charles, and Brianna earn repeated praise for going above and beyond, and service requests are typically resolved within a day. Pool, spa, and gym add value for active households.

However, some tenants faced serious friction: smoke complaints went unaddressed for months despite lease terms, one prospective resident claims discriminatory conduct, and moveout cleaning charges were applied regardless of condition. A handful also reported substandard initial conditions. For longer-term residents, the picture is consistently positive; newer tenants have hit rougher patches.

Praised for
  • quick maintenance response
  • friendly and attentive staff
  • well-kept grounds and common areas
  • named maintenance standouts (Joe, Charles)
  • inclusive amenities (pool, spa, gym)
Watch-outs
  • unresponsive to smoke/nuisance complaints
  • discriminatory leasing practices
  • inconsistent staff conduct (Lily), cleaning fee disputes
  • move-in condition issues (nails, screws, missing fixtures)
  • early termination fee charged despite poor conditions
responsive-managementfriendly-staffwell-maintained-groundsclean-facilitiespoor-communicationpackage-theft
Best for: Long-term residents seeking stable, maintenance-responsive community with friendly staff and amenities.
Think twice if: Move-in condition issues, move-out cleaning charges, and complaints about unresponsive management regarding noise/smoke violations have affected some tenants.

What This Community Gets Right

  • Quick maintenance response (often same-day)
  • named staff known for going above and beyond (Joe, Charles, Arlene)
  • resort-style pool and heated spa included
  • quiet, well-maintained community near shopping and 1604

Before You Tour

  • Joe (maintenance foreman) praised across multiple reviews for rapid response and cheerful demeanor
  • Charles (maintenance) addressed emergency plumbing and hot water within minutes of calls
  • Arlene (property manager) cited for consistency and staff quality over six-year period
  • Brianna (assistant manager) noted for helpfulness during tours and applications
  • Maintenance requests typically resolved within one to two days
  • Move-in issues (missing door, non-draining sink, faulty toilet) reported in at least one unit
  • Cleaning fees charged to departing tenants regardless of condition reported

Maintenance, Management & More

Luxury Apartments
Well-maintained grounds, resort-style pool and heated spa with gym included; staff largely deliver on upscale expectation, though some move-in conditions fell short.
Pet-Friendly Apartments
No review text specifically addresses pet policy or pet experience; category cannot be graded.

Compared to Nearby Communities

  • Rated 4.1 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 42% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 36
Review volume 92
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Scores by Category

5
81
4
16
3
11
2
4
1
16

Common Renter Questions

How fast are maintenance requests handled?
Most requests are resolved within one to two days. Urgent issues like no hot water, broken plumbing, or non-working toilets have been addressed within minutes to hours by the maintenance team.
What amenities are included?
Resort-style pool, heated spa, and gym are all included. The business also hosts food trucks periodically.
Is there anything I should know about cleaning and move-out fees?
Multiple residents report being charged cleaning fees at move-out regardless of the apartment's condition when they left, so budget for that and document your move-out state carefully.
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Last updated 2026-07-23