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Luxury Apartments
The Lodge at Timberhill
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsStudent HousingFurnished & Corporate Housing
- Location
- Northwest, San Antonio
- Services
- Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
- Reviews
- 111
- Ranking
- #154 in Luxury Apartments
- Best for
- Residents seeking quiet grounds with responsive maintenance and flexible application policies.
Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-07-23.
What Residents Say
Long-term residents and newer tenants often praise the quiet grounds, Juan's swift maintenance work, and warm office staff. However, pest problems persist, walls lack soundproofing, and billing disputes have escalated into serious payment-tracking failures and eviction complications for some residents.
The complex offers floor plans with walk-in closets, maintains a 24/7 gym and pool, and markets itself as welcoming to applicants with older criminal records. The gap between five-star and one-star reviews reflects wildly different experiences: some residents have renewed multiple times, while others faced aggressive eviction without clear notification or access to their belongings.
Praised for
- quick maintenance response (named Juan)
- friendly and professional staff
- quiet, clean common areas
- open 24/7 gym and pool access
Watch-outs
- roach infestations despite pest control treatment
- paper-thin walls and poor insulation
- billing and payment portal errors
- unresponsive office staff on disputes
responsive-managementquick-maintenancefriendly-staffnoisy-neighborspest-problemsclean-facilitieshidden-feespoor-communication
Best for: Residents seeking quiet grounds with responsive maintenance and flexible application policies.
Think twice if: Roach problems, paper-thin walls, and potential billing disputes and payment-portal errors documented. Office communication breaks down during payment disagreements.
What This Community Gets Right
- Named maintenance staff (Juan) consistently praised for speed and professionalism
- 24/7 gym and open-access pool unlike many competitors
- Staff flexibility on move-in fees and application approvals
- Marketed as welcoming to applicants with older criminal records
Before You Tour
- Juan (maintenance) named repeatedly for quick work-order response and professional repairs
- 24/7 gym access and pool kept open year-round
- Staff waived application fees and allowed tours before move-in funds arrived
- Payment portal linked to third-party service caused duplicate charges and inconsistent ledger entries
- One resident described missing notification for eviction, lost personal items to dumpster, and vehicle towed without clear warning
Maintenance, Management & More
- Furnished & Corporate Housing
- Website lists private patios and walk-in closets; limited review evidence of corporate lease terms.
- Pet-Friendly Apartments
- Business claims pet-friendly status but reviews do not discuss pet policies or experiences.
- Student Housing
- First-time renters describe helpful staff and spacious layouts; one noted issues with roaches and slow maintenance response.
- Affordable & Section 8 Housing
- Described as affordable with flexible application approval; one review praised accessibility to applicants with older criminal histories.
- Luxury Apartments
- Modern amenities (pool, gym) mentioned positively; paper-thin walls and roach infestations contradict luxury positioning.
Compared to Nearby Communities
- Rated 3.9 against a 3.77 average across the 328 luxury apartments businesses listed here.
- Has more Google reviews than 35% of the businesses in this directory.
How This Score Was Calculated
How We Score Star rating 25
Review volume 89
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Scores by Category
5
69
4
9
3
6
2
6
1
21
Common Renter Questions
- Is the gym open all day?
- Yes. The 24/7 gym is open around the clock, and the pool remains open year-round.
- Do you accept renters with a criminal record?
- Yes. The business markets itself as welcoming to applicants with older criminal records and states they work with tenants on a case-by-case basis, though additional move-in deposits or fees may apply.
- How fast is maintenance response?
- Maintenance requests are typically handled quickly. Residents often cite Juan, the maintenance staff member, for swift turnaround. One newer resident noted occasional delays during issue spikes.
Similar apartment complexes nearby
63
Timberhill Commons
3.7(270)✓ Google-verifiedPublishes prices
Timberhill Commons attracts strong loyalty from many residents who praise the staff's warmth and recent improvements to maintenance and parking. Others report frustration with sudden guest parking charges, inconsistent upkeep since the transition to affordable housing designation, and difficulty reaching the office during maintenance emergencies. The complex offers studios through three-bedroom units starting at $890, with amenities including a pool, fitness center, and pet policies. Maintenance technician Cesar draws specific praise for responsiveness, though complaints suggest office communication remains uneven and some services like pool cleaning have slipped.
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
63
The Finley
3.8(287)✓ Google-verified
Residents praise staff like Naylene, Iris, and Jessika for warmth and knowledge, and report maintenance completed same-day or next-day during office hours. However, significant complaints surface: AC failures, cockroach infestations, and critically, after-hours emergency maintenance that operates by voicemail only with multi-hour delays. Security weaknesses enable break-ins; some units arrive dirty. The split between long-term residents staying 12+ years and recent one-star reviews suggests worsening service gaps, particularly emergency response and move-in standards. Management communication has fractured, with residents reporting unclear billing after lease termination and no pre-maintenance call confirmations. Aging AC units and laundry-only common areas in some buildings add friction. Location and affordability retain appeal, yet the complex is losing residents to maintenance and cleanliness failures that newer, nearby competitors avoid.
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments