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Luxury Apartments
The Lodge at Timberhill
Luxury ApartmentsStudent HousingAffordable & Section 8 HousingPet-Friendly ApartmentsFurnished & Corporate Housing
- Services
- Luxury Apartments, Student Housing, Affordable & Section 8 Housing
- Reviews
- 112
What Residents Say
Since at least 11 months ago, residents report a significant turnaround at this Northwest San Antonio complex. Staff like Juan (maintenance) and office team members respond quickly to requests, and tenants consistently praise the quiet setting, clean units, and maintained pool and gym.
However, structural issues persist: paper-thin walls, pest problems despite treatments, and isolated billing mishaps. One recent eviction involved serious payment processing errors and contested notice procedures. Stability of experience varies widely, particularly for tenants with complex payment or lease situations.
Praised for
- responsive maintenance staff (especially Juan)
- quiet, clean grounds
- helpful office staff (Ms. Breana, Ms. Rose noted)
- quick work order turnaround
- good amenities (pool, gym, walk-in closets)
Watch-outs
- paper-thin walls and poor insulation
- roach infestations despite pest treatment
- slow maintenance response in isolated cases
- billing errors and payment portal confusion
- poor eviction handling and property disposal
responsive-managementquick-maintenancefriendly-staffquiet-communityclean-facilitiespest-problemspoor-communicationwell-maintained-grounds
Best for: Long-term residents seeking quiet living with responsive maintenance and community amenities.
Think twice if: Sound-sensitive tenants or those with complex payment needs; wall thickness and pest issues noted in complaints.
What This Community Gets Right
- Same-day maintenance response via app
- Named staff reputation (Juan, Ms. Breana, Ms. Rose)
- 24/7 gym and active pool
- Quiet, residential area
Before You Tour
- Juan, maintenance technician, repeatedly praised for same-day response and respectful work
- Ms. Breana and Ms. Rose, office staff, noted by name for professionalism
- Payment portal issues and late-fee disputes reported; one tenant disputed eviction process and property disposal
- Roach infestations reported despite professional pest treatment attempts
- Resident tenure examples: 4+ years, 8+ years indicate long-term occupancy
Maintenance, Management & More
- Luxury Apartments
- Walk-in closets, private patios, pool and gym praised; paper-thin walls and insulation complained about.
- Student Housing
- First-time renters report friendly staff tours and spacious one-bedroom layouts; amenities well-maintained.
- Affordable & Section 8 Housing
- Described as 'quiet, clean and affordable'; one tenant with remote criminal history reported inconsistent billing against advertised flexibility.
- Pet-Friendly Apartments
- No specific pet complaints or praise in reviews; pet policies not detailed by reviewers.
- Furnished & Corporate Housing
- Reviews mention furnished units but no corporate-specific feedback; private patios and walk-in closets noted.
Compared to Nearby Communities
- Rated 3.9 against a 3.78 average across the 205 luxury apartments businesses listed here.
- Has more Google reviews than 36% of the businesses in this directory.
How This Score Was Calculated
How We Score Star rating 25
Review volume 89
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Scores by Category
5
71
4
9
3
6
2
6
1
20
Common Renter Questions
- How fast does maintenance respond?
- Reviewers report same-day response when requesting work orders via the mobile app; Juan, the maintenance technician, is specifically praised for 10-minute turnaround in multiple reviews.
- Is the pool always open?
- Yes, according to one resident, the pool is mostly open 'unlike other apartments' and the gym is open 24/7.
- Do they accept tenants with criminal history?
- Their website claims Equal Opportunity Housing; one tenant reported they initially offered flexibility for remote criminal history but later disputed billing practices and eviction procedures.
Similar apartment complexes nearby
63
Timberhill Commons
3.7(263)✓ Google-verifiedPublishes prices
Staff warmth stands out across reviews; multiple residents call the team caring and responsive, and monthly events draw praise. Spacious units at competitive pricing appeal to families and long-term residents who renew leases. However, a sharp split emerges: some praise the pool and fitness center, while recent complainants report the pool frequently closed, equipment broken, dog waste throughout the grounds, and a supposedly gated community with a malfunctioning gate. Management consistency appears to vary; some residents credit named staff like Rose and Alexis, while others report unprofessional conduct, hidden fees, and failure to address safety concerns. A pattern suggests recent management changes have eroded maintenance standards and community engagement. Residents describe the property as feeling less like "luxury living" than before, with overcrowded dumpsters, exposed sprinkler lines, and inadequate pest control. Fees are enforced strictly on residents but grounds maintenance lags. The complex still attracts new residents drawn to price and staff friendliness, but those expecting the advertised gated-community experience and functional amenities should ask directly about current maintenance practices before signing.
Luxury ApartmentsStudent HousingSenior Living Apartments
68
The Finley
3.8(280)✓ Google-verified
The leasing team at The Finley-particularly Jessika, Jessica, Iris, and Naylene-consistently impress prospects and residents with their attentiveness and knowledge. Staff handle questions patiently, go beyond their role when needed, and make people feel genuinely valued from the first visit through lease renewal. Security and aging infrastructure remain soft spots. Break-ins and mailbox theft have occurred, roads need work, and AC units feel tired and inefficient. Some residents view pricing as steep for units without in-house laundry or appliances, though the recently renovated laundry center draws praise.
Luxury ApartmentsStudent HousingSenior Living Apartments