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Casa de elviora
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Luxury Apartments
The Finley
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsStudent HousingFurnished & Corporate Housing
- Location
- Far West Side, San Antonio
- Services
- Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
- Reviews
- 287
- Ranking
- #164 in Luxury Apartments
- Best for
- Residents seeking affordable rent and good daytime service; long-term stability (12+ year tenants report satisfaction).
Google Business Profile is the source for the business data shown here, last checked 2026-09-25. Details taken from their website were fetched 2026-08-23.
What Residents Say
Residents praise staff like Naylene, Iris, and Jessika for warmth and knowledge, and report maintenance completed same-day or next-day during office hours. However, significant complaints surface: AC failures, cockroach infestations, and critically, after-hours emergency maintenance that operates by voicemail only with multi-hour delays. Security weaknesses enable break-ins; some units arrive dirty. The split between long-term residents staying 12+ years and recent one-star reviews suggests worsening service gaps, particularly emergency response and move-in standards.
Management communication has fractured, with residents reporting unclear billing after lease termination and no pre-maintenance call confirmations. Aging AC units and laundry-only common areas in some buildings add friction. Location and affordability retain appeal, yet the complex is losing residents to maintenance and cleanliness failures that newer, nearby competitors avoid.
Praised for
- Staff attentiveness and knowledge (Naylene, Iris, Jessika praised repeatedly)
- Quick maintenance response during business hours
- Well-maintained grounds and quiet community
- Affordable pricing and good location
Watch-outs
- AC units malfunction or poor condition
- Pest problems (cockroaches reported)
- Poor after-hours emergency maintenance response
- Management communication breakdown
- Security access issues and break-ins
- Unit cleanliness upon move-in
- Unclear billing after lease end
responsive-managementpoor-communicationslow-maintenance-responsefriendly-staffclean-facilitiespest-problemsunresponsive-officeparking-issuessafe-communityvalue-for-money
Best for: Residents seeking affordable rent and good daytime service; long-term stability (12+ year tenants report satisfaction).
Think twice if: You need reliable after-hours emergency response or guarantee AC units are modern; pest issues and security access concerns are recurrent.
What This Community Gets Right
- Named staff (Naylene, Iris, Jessika) known for patience and knowledge
- Same-day or next-day maintenance during business hours
- On-site amenities: pool, sundeck, fitness center, clubhouse
- Affordable pricing relative to nearby competition
Before You Tour
- Naylene, Iris, and Jessika named as standout staff for leasing tours and question resolution
- Business-hours maintenance completed same-day or next-day (12-year resident confirmed)
- After-hours emergency maintenance uses voicemail-only system; multi-hour response delays documented
- Toilet leaks from base reported as emergency; no same-night response
- AC units noted as dated and inefficient
- Cockroach infestations and dirty move-in units reported
- Security: mailbox and vehicle break-ins, access easily defeated
- Long-term resident (12 years) reports no pest or maintenance issues
Maintenance, Management & More
- Luxury Apartments
- High-end staff service and amenities praised; aged AC and dated infrastructure undercut luxury positioning.
- Affordable & Section 8 Housing
- Affordable pricing highlighted as strength; move-in cleanliness and pest issues cited as drawbacks.
- Pet-Friendly Apartments
- No review evidence on pet policies or accommodations.
- Student Housing
- No review evidence on student-specific services or programs.
- Furnished & Corporate Housing
- No review evidence on furnished units or corporate programs.
Compared to Nearby Communities
- Rated 3.8 against a 3.77 average across the 328 luxury apartments businesses listed here.
- Has more Google reviews than 82% of the businesses in this directory.
How This Score Was Calculated
How We Score Star rating 20
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30
Scores by Category
5
175
4
19
3
17
2
6
1
70
Common Renter Questions
- How fast do they respond to maintenance requests?
- During business hours, work orders are completed the same day or next day. After-hours emergency maintenance operates by voicemail only, with residents reporting delays of several hours or until office hours (9 AM).
- Do they help during apartment tours?
- Yes. Staff like Naylene, Iris, and Jessika are consistently praised for answering questions thoroughly and making the leasing process easy and informative.
- What amenities are available?
- Resort-style pool, sundeck, fitness center, clubhouse, and business center. Laundry center recently renovated.
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Valencia Lofts
3.2(187)✓ Google-verified
Valencia Lofts draws mixed responses. Renters praise affordable pricing, quick maintenance responses from certain staff, and friendly office workers, but a sharp divide emerges over pest control and management stability. Recent reviews flag roach infestations lasting weeks or months, management turnover (three managers in three months noted), and poor follow-through on repairs, while older positive reviews highlight individual managers like Rose and Melissa who earned strong loyalty. Car break-ins remain a recurring complaint despite gated claims.
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Timberhill Commons
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Timberhill Commons attracts strong loyalty from many residents who praise the staff's warmth and recent improvements to maintenance and parking. Others report frustration with sudden guest parking charges, inconsistent upkeep since the transition to affordable housing designation, and difficulty reaching the office during maintenance emergencies. The complex offers studios through three-bedroom units starting at $890, with amenities including a pool, fitness center, and pet policies. Maintenance technician Cesar draws specific praise for responsiveness, though complaints suggest office communication remains uneven and some services like pool cleaning have slipped.
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